Daily musings from Christopher Elliott.
Incredible customer service and travel used to be more or less synonymous. Not anymore.
What is it with airlines and kids these days?
“Safety first” may be the American travel industry’s unofficial slogan, but for some travelers, it’s more like “Me first!”
Strictly speaking, “hacking” is the act of illegally breaking into a computer system. But lately, the word has been used […]
When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
The travel industry is infatuated with the word “free,” and face it, so are travelers. Don’t believe me? Then feel […]
The TSA is having a heckuva summer.