Daily musings from Christopher Elliott.
What if I told you that your airline owed you money? What if I said it effectively overbills every American […]
If you think the airline industry doesn’t do anything right, think again.
I’ve seen the future of air travel — at least the kind of future the airline industry wants — and […]
It was an open-ended question, the kind you learn to ask after renting countless cars: Is there anything else I […]
I’ve published this site since 1997, which is half an eternity on the Internet. You’ve seen features come and go, […]
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]