Worst. Honeymoon. Ever.

November 12, 2009

sandals Adam Salamon’s honeymoon did not go well.

His all-inclusive resort wasn’t what he expected. The food was lousy, the staff was rude, there were bed bugs and his travel agent didn’t care, he claims.

Although the companies involved in this vacation debacle offered some compensation, it wasn’t enough for Salamon. He wanted a full refund, and he wanted me to help him get it.

Here are the unpleasant details. (A warning to those of you who are squeamish: his account is somewhat graphic.)

My wife and I were married in June of this year. We booked our honeymoon with American Express Travel to St. Lucia at Amex’s recommendation. We spoke with their “honeymoon specialist” who insisted that St Lucia would be the perfect place for us. We described wanting somewhere that combines Disney World with Vegas. If you’ve been to St. Lucia, you know this is nowhere near that.

We stayed at the Sandals Grande St. Lucian which turned out to be more of a two-star than a five-star hotel.

The food was lousy, the staff harped on my wife and I for not drinking, the activities we wanted to do were not free (this was our first trip to an all-inclusive resort so we didn’t know that), my wife was bitten by bed-bugs and ultimately got sick when we got home with something called herpangina.

Herpangina comes from fecal to oral contact. Someone didn’t wash their hands properly at the resort. We didn’t discover the bed bug bites until after we left the resort.

I complained to the resort manager that we weren’t happy with the food or the services the hotel was providing. He offered us a free spa service and to eat in the exclusive restaurant.

Since this was day two of a seven-day trip, eating in the same restaurant for the rest of our trip was not of interest to us and we don’t do spa treatments. I attempted to get in contact with American Express to get us sent home, but after leaving several messages, no one called me back or answered the phone. I ultimately booked us on the only Delta flight off the island and informed the resort we were leaving.

Fast forward to today. After fighting with American Express, Classic Vacations and Sandals I’ve been offered a two-night refund and a three-night voucher from Sandals, a $500 travel credit with Classic Vacation and a $250 refund from American Express.

I paid $5,300 for this trip!

What I really want is all of my money back! I wouldn’t be opposed to paying for the two nights we were at the resort.

I’ve managed to get $3,600 back from my credit card company, but that still leaves me pretty far in the hole.

I’ve spoken with everyone at American Express up to the administrative aide to the President of the travel division. They claim that they provided exemplary service.

Can you help me? I feel like I’m out of options now.

This doesn’t sound like the ideal honeymoon.

I contacted American Express and Sandals.

American Express hasn’t responded to my inquiry, but Sandals issued the following statement:

Sandals Resorts has a long tradition of making honeymooners very happy so it was terribly disappointing that the company was unable to satisfy Mr. Salamon and his wife Katherine Simon.

The couple arrived on Wednesday, June 24 and departed Friday, June 26.

It rained for the entire two days they were there.

They met with the manager on Friday morning. When they complained about the dining, the manager went beyond Mr. Salamon’s description and offered to have the couple meet with the Executive Chef to organize personalized menus for the rest of their stay.

In addition, because the couple inaccurately believed that spa services and off-resort island tours were part of Sandals Resorts’ Luxury Included experience, the manager offered them a complimentary island tour as well as a complimentary spa service – both of which were declined.

At this meeting, the couple also complained that the resort was “too quiet,” but never mentioned the behavior of staff or bed bugs. Mr. Salamon said he had already made up his mind and had made arrangements to leave that day, Friday June 26. They were offered a credit voucher at that time for the unused nights, but again, declined.

As an aside, the bed bugs and herpangina finding were only brought to the company’s attention in late August. Sandals Resorts immediately asked for medical substantiation, but has never received anything further.

Should the couple get all of their money back? In more than a decade of resolving travel complaints, I’ve never come across a case where a full refund was given in similar circumstances.

Salamon sought the expert advice of a travel agent who specialized in honeymoon vacations, but he also had a responsibility to do a little due diligence on his vacation. June tends to be rainy in the Caribbean. A quick glance at the Sandals site would have shown that spa treatments were not part of the “all-inclusive” rate he paid.

I don’t know about his travel agent. If you tell me you’re looking for a combination of Disney and Vegas in the Caribbean, I’m not sure if St. Lucia would be the first place that came to mind. I do, however, know that travel agents are heavily incentivized to sell Sandals and similar products. If Salamon’s agent was just trying to meet a quota without listening to Salomon, then we have a problem. But we’ll never know what happened behind the scenes.

And Sandals? It looks as if the property tried to address the honeymooners’ grievances while they were there. I might chalk up the staff issues to cultural differences.

But the bed-bug thing? Yuck. No excuse for that.

If Salamon can provide Sandals with medical evidence of the herpangina, he might be able to push for more generous compensation. But a full refund is doubtful.

Geoff

Yes there is a vacation that combines Disney and Vegas. Listen to the customer….$nights at Disneyland, a quick flight to Vegas, and you got their wishes completly. Sandals resorts are becoming dated and their incentives for buying are growing greater. Sometime, they offer a 65% discount. That tells me that they are either desparate are growing dated. We have sold this hotel however with wonderful results.
EricR

I regretfully have a barbie45-type comment. Perhaps this will help everyone who makes this mistake:

“The food was lousy, the staff harped on my wife and I for not drinking, the activities we wanted to do were not free…”

My comment is that the OP comes across as an arrogant S.O.B. who thinks he sounds intelligent by always using “I” even when “me” is supposed to be used. (In the sentence above, one should say “the staff harped on my wife and ME for not drinking.” If you doubt that, remove ‘my wife and’ so that the sentence reads “the staff harped on I for not drinking.” Obviously incorrect when you say it like that, which makes the rule much easier to remember.)

That’s a barbie45 comment because I can’t help but form my entire opinion of this case based on that one sentence! Not very rational, but I can’t help but feel the OP has exaggerated his predicament.

That having been said, it *was* his honeymoon (and in a perfect world, a one-time event to be treasured), so I can understand if his perfect vision of this vacation never materialized; it was probably an impossible dream to realize, and so he’s upset that he and his wife won’t ever have those memories to treasure.

As for the herpangina, I find it hard to believe that the OP didn’t come in contact with other food service people at different stages of his travel who could have been the culprits. How does he hope to prove that Sandals was at fault for this?
Melissa

This guy sounds so whiny, immature and unreasonable that I can feel no sympathy for him at all. It sounds like he was POd about the rain on his honeymoon after the first 2 days and came up with a lame laundry list of reasons to try and get his money back. If you’ve been bitten by bedbugs you know it pretty darn quick. And if his wife really DID get herpangina, how does he know that SHE isn’t the one who failed to wash her hands before eating? That’s far more likely than someone in food prep touching it and it still making him sick after it had been cooked. What a jerk! He got over 3K back from his credit card company….he needs to use that money, go to Disneyworld and GET OVER IT.
Katie Salamon

It is so interesting to me how many of you have resorted to attacking our character rather than looking at the facts of the case. It’s as if a company or corporation has never lied to any of you or would never have any reason to lie whether it is to save their backs or not return money owed to you. We have already spent the money, but Sandals and AMEX still need the business. Plus, for herpangina, you must be infected to pass it on. Therefore, even if, for some reason, I didn’t wash my hands, I couldn’t give myself something I didn’t yet have.
http://aol barbie45

Katie you are right, some in this blog not all are just mean,Most are not. They tend to be very judgementaland holier than thou. they are perfect.
http://aol barbie45

oopsjudgemental
Dennis

We’ve all had a few things go wrong on a trip or vacation. Most of us will do our best to have a good time, focusing on the good. This seems to be a case of not wanting to make the best of a less than perfect situation. And… the easy answer is to make AMEX and the hotel the scapegoats and ask for a full refund. From my perspective, the honeymooners are asking for too much.

Also, something doesn’t jive for me… One of the complaints is that the honeymooners didn’t realize that spa services were not included. To address the issue, the hotel offered free spa treatment – seems fair. However, Mr Salamon is credited with saying “we don’t do spa treatments”. If you don’t do spa treatments, why complain that they aren’t free??
hunemene

I agree that the honeymooners had a responsibility to do a some research on their own before handing over such a large sum of money.

Dennis makes a good point about the contradiction pertaining to the spa services.

And, since we seem to be in the mode of correcting grammar and correct use of words, let me offer assistance to Dennis. You use the word “jive” when I think what you mean is “jibe”.
http://www.odysseyworld.com Preston McKinney

I have a travel ageny in San Antonio that specializes in honeymoons and destination weddings. While I no longer have access to prices earlier in the summer, a honeymoon for 7 nights at a 6 star all inclusive resort including air is an excellent price. Looking at Sandals prices in the winter months, the cost that the client paid was for one on the lead in categories. The problem that you get with many travel agencies including AMEX that they believe and try to sell all things to all people which is impossible to know your product if you do specialized a certain area. I have both visited and stayed at the Sandals Grande in St Lucia and found the experience very nice and well worth the expense. There were comments from some that suggested certain resorts in Mexico are less expensive than Sandals. While this is true, it depends on what part of the country that you live in. In San Antonio, going to Mexico is seem by many as a quick weekend trip and not what they are looking for in an honeymoon. The important thing is remember is to work with someone who specializes tin the type of travel you want to do and remember that that your travel advisor cannot be everything to everybody and still do a great job for you.
Kevin

I agree with Dennis. I visited St Lucia a few years back at another resort on the Island and Our stay was less than perfect, but we made the best of it. I rememeber the Sandels Resort there because we picked up a guy there everyday we went Scuba Diving and the resort appeared to be pretty nice. Was it a 5-Star? I don’t know because we didn’t stay there.
As far as Resort Food goes, that’s something you have to learn. Some of the Best places I’ve EVER eaten were on St Lucia. The Rain Forest Cafe and The Coal Pot are both on St Lucia and serve amazing food. I’ve been to several islands in the Carribean and St Lucia still ranks as my Favorite Food and my Favorite Beer, Piton(pronouced Peet-On).
While I understand you wanted an All Inclusive Resort, you should do a little research of your own before moving forward with anything. While having a travel agent is nice, using your own brain and a little google searching goes a long ways.
Bed Bugs – While that is gross, Simply addressing it with the Management at that time would’ve gotten you a new room pretty quickly. Given the time of year you were travelling down there, I bet the place was not full. This is not a reason the leave mid-honeymoon.
As far as Herpangina goes, Sh*t Happens. This honestly could’ve happened anywhere. Given that this mainly affects children and that if you have it you generally run a fever and have a sore throat, I’d have a hard time believing that your wife accually picked this up.
What sort of “Services” were you expecting the Resort to Offer? You said that you weren’t happy with the services, but it sounds more like you were disappointed that the things you wanted to do weren’t included in your rate…
I can understand not wanting to do the Spa Treatment, but they offered a different food service and you turned it down. While I admit that resort food isn’t always great, you didn’t even give the resort a chance to make it up. They offered a Specialized food service to you, you turned it down and decided to leave…
Honestly, I am very suprised that you were even refunded $3,600. From an outsiders perspective, it appears that you got to your resort with this image in your head od what it should be like, and when it wasn’t, you through a little kid tempertantrum. Top that off with going during the rainy season and having it rain for the first two days you were there, and you decided that it was better to cancel your honeymoon and complain loud enough to get your money back to try again somewhere else. The only person, other than yourself, that you should be mad at is your Travel Agent for sending you to St Lucia because it is an Island. There are very few islands that are Disney meets Vegas in the Carribean…
Mary H

I don’t understand why anyone would ask a travel agent to make plans for a HONEYMOON trip without themselves at least taking a quick look at a relevant website on the location before okaying the booking! Were these people not even interested enough to research and chose a place on their own? And “too busy’ is no excuse, either, when it’s a wedding trip.
Did these people not do any research on St. Lucia at all?
I can’t recall every hearing of a place that combines the qualities of Disneyworld and Las Vegas–anywhere in the world. Bargain hunters try to get the most for the least…..and it often is false economy. Is this the case here?
Or are our honeymooners helicopter children who are used to someone else doing all the work, so they don’t have to think for themselves?

Whatever. It’s over. Suck it up. Move on.
We don’t always get a refund from a bad experience. In fact, we sometimes get nothing back. That’s life. Try to learn from it.
http://www.worldwidemedical.com kweed

Based on the title of this article, I was expecting some crazy horror story. But nooooo, all I get was, travelers went to travel agent with no clear destination in mind, travel agent sold package that would net them the best commission, travelers weren’t happy when they got there and made up absurd stories in an effort to get their money back.
Good Riddance, I would never have expected them to get back a dime, let alone $3,600. Time to let it go.
Crystal

Mary H and Melissa, you two must be old and single as you are both mean and don’t read the facts. His credit card company returned the money. The travel agency nor Sandals returned anything.
Adam Salamon

My wife and I have given our side of the story and have been honest with all depictions of what happened. It is unfortunate that so many people decided to come in here and flex their internet muscles from their desks rather than offer constructive comments.

To address a few last comments, my wife and I had no interest in spa services. We were surprised that none of the activities we were told to be part of the expense of the resort by our travel agent were included. Not sure where that was misconstrued, but I hope that clears things up.

There are a lot of comments that we should have done research ourselves or that the type of destination we wanted doesn’t exist. Both might be the truth, but why hire a travel professional if you can’t rely on their advice? More than the fact that this trip was not what we wanted, it wasn’t even what was advertised to us.

For those of you who simply want to denigrate my wife and me, sticks and stones right? For the majority of you, thanks for your thoughts and comments even if some contradict our feelings. We’re going to keep doing what we can to correct what we perceive to be a slight against us.
Katie Salamon

I’d like to add to what Adam said:

We are normally very positive people. If this was any other vacation, we would have just “sucked it up” and tried to enjoy what we could have during our time there. However, it wasn’t any old vacation AND we were specifically told that what we had hoped for in a honeymoon would be in St. Lucia. It is easy to say that you would do something differently when you’re not in the situation or haven’t experienced something similar. Personally, I don’t feel as though I need to defended our decisions. I just think perspective taking is a skill that some people could practice.
Hester

Katie & Adam,

I totally agree that some people in here have been less than kind in their comments. Some have been downright vicious. (And others are just non-sensical – but we won’t go there.) ;-) You are correct that the internet, and anonymous message forums in particular, can bring the worst out in people.

I sympathize with the fact that you had a less than favorable experience on your honeymoon. I really do. I even understand your desire to trust the professional (your TA from Amex), and to ultimately lay the blame on her for your ruined vacation.

But in the end, we all have to take responsibility for ourselves. This was not you going to a surgeon and trusting the surgeon to know how to take out your appendix. Nobody would expect you to know how to take out your own appendix.

But anybody can spend a few minutes on the internet and get a basic idea of whether or not a vacation destination would match your desires. Seriously – anybody. Well, anybody with a computer, which you obviously do have.

The problem so many of us are having is how SIMPLE it would have been to completely eliminate any chance that this debacle would have happened. How hard would it have been to spend 5 minutes on google, and look up just the smallest amount of information about St. Lucia? Are you really stating that you believed this stranger, professional though she might be, SO implicitly that you happily, blindly handed over to her the entire decision-making responsibilities for such an important trip?

Do you take no responsibility for this at all?

I am not trying to be harsh – I’m trying to be realistic – and hopefully inject a little of that perspective that you asking us to have. Please try to step back yourself, and attempt to see from OUR perspective how this looks to us. None of us can even fathom why someone would hand this decision off completely to a stranger – and a commission-based stranger at that.

Please understand that I completely agree that the Amex TA did a lousy job. No doubt about it. But she is also a commission-based salesperson. Who buys something so important for $5000 without even looking at it once? Would you buy a car just on the word of the “professional” car salesman? If you walked into a dealer and told him that you wanted a red convertible sports car, would you just give him the money and sign on the dotted line without even looking at the car – without even bothering to look and see that what you were signing for was a white min-van? And then, once you saw that it was a mini-van, DRIVE it for two days…and expect them to pay for your gas?

No, of course you wouldn’t. An intelligent buyer does at least a small amount of research, and doesn’t just blindly trust a salesperson – which is what that TA is, after all.

I hope this helps you to see why some of us have less sympathy for your situation than you seem to feel you deserve.

That’s because none of us would just hand 5 grand over to a salesperson for such a crucial vacation, and then hop on the plane and head over there, without having the slightest clue where we were going, what we were buying, or if it met any of our criteria. Which is, in the end, what you did.
http://aol barbie45

Katie; no one has the right to be so critical and just plain nasty as some of the comments posted. For almost six thousand dollars, I would like to know how the costs were factored.Iam truly sorry you had such an unfortunate experience.I am glad you posted a very definitive report on how you were handled by Amex. Hopefully it will hurt their reputation. I truly believe your comments on Sandals to be honest. From what I have read in Trip Advisor even the excellent reports suggested the staff and mnagement were very lay back. Many people fail to realize that six thousand is in truth not exorbitant amount of money for what a vacation which promises to be second to none. For that matter anyfirst class vacation.
http://aol barbie45

I just looked up the Sandals site. Wow the word luxury was practically every word. No tipping. From what I read in Trip Advisor not true. Even if they looked at the site they wiuld have been inpressed.When the site and travel agent implied the same thing wow, Imay have been enticed.
Annie

What does “Disney meets Las Vegas” even MEAN? That’s the stupidest description I’ve ever heard. It’s no wonder you were not happy with what the AMEX TA chose — because such a place does not exist.

I have been to St Lucia and I agree with a previous poster that the island has some of the best food the Caribbeans has to offer and at extremely reasonable prices. Not only that, but St Lucia definitely ranks top 3 in terms of beauty in the Caribbeans.

I spent five digits on my honeymoon. Yes, an exorbitant amount. Practically most of my wedding budget went to my honeymoon. I planned ever last detail, from international flights to inter-island flights to even the meals that we ate, because I knew that this was one huge expense and I wanted everything just so. And I was beyond pleased with what we got, because I did the research.

Someone who relies on a “professional” who doesn’t know their tastes and expectations, no matter how well this couple tried to articulate it, is an idiot. Plain and simple.
k

And why do the Salamons keep lurking on this board waiting for someone to agree with them? Sorry, not gonna happen. You should heed the words of Hester, and if you’re looking for someone to agree that you have been victimized and rub your head while they coddle to your crybaby ways, please get in touch directly with Barbie45 and take turns hanging each other on your respective crosses.
Christopher Elliott

Come on, folks. Let’s keep the comments civil.
http://aol barbie45

Annie, I beg to differ with you. If the travel agent brick and mortar gave them that honeymoon trip that person is the stupid one and dishonest. Any reputable agent would have said sorry I do not know of any vacation that satisfies these requirements.Instead more concerned about her comission she could not give a dam.This couple has been practically burned on a stake for the nasty comments they have recieved. Even though they did recieve 3,600 back, over 2000 for 2 days ugh.Guess the bedbugs charge.
http://aol barbie45

As an added thought,no one has suggested any internet sites which could have been used. Research is a vague term. Be specific. Maybe many of them are envious that you recieved some sort of compensation. Perhaps some are just armchair tourists.
Shirley

I agree that the honeymooners should have done, at the least, a bit of planning and research on their own, but, considering it was their honeymoon, I would have done a ton of research–both on the property and the island to make sure it’s what both really wanted. I would NEVER spend big $ on a travel agent’s recommendation. However, I’ve been in the position of having issues with hotels, once where they were addressed in an appropriate and fair manor (Ritz Maui) and one where I had to pull teeth to get anyone to listen to my concern of food poisoning (Jiko’s at Disney Animal Kingdom Lodge), so I am sympathetic. However, since all I got from Disney was $50 off my food bill even though I was room-bound for 2 days including the day of my 50th birthday (no celebration dinner at Victoria and Albert’s for me as planned), I think what they were refunded–no mattter who did the refunding–should suffice. In the future, put in a little bit of effort (probably a fraction of what you have in trying to recoup $) to ensure an enjoyable vacation.
LeeAnne

I did a google search on St. Lucia. Took a very cursory glance at the very first three links that pop up. Here’s what they say about St. Lucia:

Link #1 (www.stlucia.org): St. Lucia is the perfect destination for Caribbean weddings and honeymoons. The natural beauty of beautiful Caribbean tropical island seems to have been created for romantics. Palm fringed beaches, elegant old plantation houses, the soft tropical air, hypnotic steel band music, the tantalizing aroma of the cuisine combined all make weddings, honeymoons and anniversaries popular on St. Lucia. Wonderful climate, astounding beauty and friendly islanders makes St. Lucia simply perfect for your special wedding day.

Link #2 (Wikipedia): St Lucia tends to be popular due to its tropical weather and scenery and its large number of beaches and resorts. Other tourist attractions include a drive-in volcano, Sulphur Springs (at Soufriere), the Botanical Gardens, the rain forests and Pigeon Island National Park, which is home to Fort Rodney, an old British military base.

Link #3 (which, coincidentally, happens to be for the Sandals resort): Boasting a drive-through volcano, as well as its own National Rain Forest Reserve with over 19,000 color-splashed acres of natural wonders, St. Lucia’s exotic beauty truly captures the luxuriant allure of the Caribbean. From the distinctive twin peaks of Les Pitons to the cascading majesty of Diamond Falls and the translucent turquoise sea that frames it all, St. Lucia dazzles the eye as it seduces the body and spirit. Experience a vacation full of natural splendor and romantic vistas when you travel to a Sandals in St. Lucia, a couples only resort.

It took me a grand total of 2 min. 22 seconds to pull up that information and paste it here.

There is NOTHING in any of those descriptions of St. Lucia that sounds even remotely like either Vegas or Disneyland, much less any sort of combination of the two. They all depict a quiet Caribbean island with spectacular natural beauty, lovely beaches and romantic scenery. Not a casino or an E-ticket thrill ride to be found. Not even a dude in a Mickey Mouse costume.

Just pointing out that taking 2 min. 22 seconds out of your wedding planning time would have completely saved you from your horrific experience.
Teddy Wakim

EricR:

You’re grammar is incorrect; it is “I” and not me, or “ME.” That, and you’re a douche.
http://aol barbie45

Teddy,I second that one.
DaveInNYC

Old thread, I know, but I am still unclear as to what the actual complaint was regarding the service and/or what was not included? I understand the bed bug bites and ass-to-mouth thing was discovered later, but I’m not clear on why they left after two days.

As an aside, I am not sure why ANYONE uses travel agents anymore. As has been said, it is easier to get info on the web (TripAdvisor et. al.) than to deal with a TA who gets a comission without adding a lot of value. Like most middlemen, the Internet has made them pretty much obsolete.

I do feel bad that Adam and Katie had a crappy honeymoon, since you only get to do that once (per spouse). It’s too bad you didn’t get married about 10 years ago; back then, Las Vegas WAS like Disney :)
Newly wed

My husband and I stayed here for a week after our wedding the end of Sept (2009). I was infected with what I thought was food poisoning. It turned out to be a virus contracted via the fecal/oral route (someone who prepared the food didn’t wash their hands after using the bathroom). Long story short, I ended up being hospitalized b/c the virus affected my heart and caused myocarditis (inflammation of the heart muscle). I’m trying to find out if anyone else had similiar issues while staying at Sandals Grande St. Lucian during this timeframe. Please comment if you have. Thank you.
Katie Salamon

@newly wed… I’m one of the people from the main story. My husband and I were at the Sandals Grande St. Lucian at the end of June 2009 so it’s a different time frame, but if you read the old posts, you’ll see that I was also infected by a virus that was contracted through the fecal/oral route. Luckily, I didn’t have quite as bad as a reaction as you (I feel for you since our honeymoon was ruined as well), but I was sick for about a week with nasty sores all over the inside of my mouth (not very conducive to a successful honeymoon). Thank you for posting as, while reading, you may notice that some comments are not very kind and almost suggest that I was lying. If you’d like, I’d be more than happy to speak with you more about our experiences at this resort. Chris Elliot was also helpful in contacting some people for us, so that may be an option for you too.
Michael

I have been reading the responses from some of the people who write in to this site and am absolutely amazed at their ignorance.
My mother taught me that if I didn’t know what I was saying to keep my mouth shut, seems to me that these peopel obviously are sad examples of people who pretend to have a brain.
The salamon’s didn’t say that they thought the spa visits were free, but those that didn’t read their comments and read only the hoels comments inferred that. Like hotels don’t put a spin on the situation. I have been to a number ofall inclusives and used a number of travel agents in the past. Many of those who responded made comments that they should have checked these things out…What do we pay professionals for? Should we doubt every professional…how many of you get two opinions on your taxes?, how many of you read these blogs and respond with no brains…it seems quite a few.
So in closing if you don’t have anything constructive to say…shut up.
http://ericpratum.com Eric Pratum

On our recent honeymoon at Sandals Emerald Bay, we were getting eaten alive by what I assume were sand fleas. We spent a lot of time diving and therefore interacted with a lot of other resorts guests, and it appeared they all were helping to sustain the island’s bug population. We were worried they were bed bugs, so we took proper precautions once we got home. Unfortunately, we were even more concerned by the fact that a few hundred dollars were stolen from my wife’s purse on the last day of our stay, and even after reporting it to the GM John Keating, we have simply been talked down to, ignored, and given the run around. It has been nearly 2 weeks, and we have gotten nothing more than lip service to true customer service from them. Sad. That was a really bad way to end a honeymoon, but it’s starting to look like that is how Sandals Resorts honeymoons go. A much longer version of our experience is at http://bit.ly/SandalsSucks
Kpcloud9

They complained about dining at the same restaurant all week. There is a shuttle that runs between all 3 Sandals resorts giving them 21 (TWENTY-ONE) restaurants to dine at. Dine at the same place all week? I think not.

We had a blast at Sandals Grande. Shame this couple did not give it a chance. They wanted a honeymoon somewhere between Disney & Vegas????? Classy. However, with everything Sandals has to offer I see why the travel agent suggested it. It was up to them to review their option and decide if it was what they wanted or not.

It seems that instead of CHOOSING to have a great honeymoon they CHOSE
to ruin it by leaving and going home. Their compensation was more than
adequate considering their flights would not be refunded and 2 nights at
the resort could easily run $500.

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