Whatever happened to the journey?

What’s more important to you — the journey or the destination?

This is as good a time as any to ask the question (with apologies to Ralph Waldo Emerson).

Change is in the air, whether it’s the switch between summer and fall, or the upcoming presidential election, or a wobbly economy that’s unable to decide between recession and recovery.

So I asked my readers about their journeys. And their destinations.

The responses were telling.

“It is both,” says veteran travel agent Tommie Imbernino, who has taken the time to answer my annoying questions since my coming-out as an opinionated, troublemaking travel columnist in 1996.

“It is the excitement of getting ready, putting out your clothes so you can decide what to take, making your list. The excitement that you are going to become an adventurer — no matter how many times you have traveled, or how many places you have been. There is something so exciting about the thought,” he adds.

He’s right, that’s how it should be. Travel ought to be an adventure. All of it.

But that’s not how it is for many of us.

In interview after interview, travelers told me they dreaded the journey. The thought of going to the airport, dealing with the TSA, being snarled at by a flight attendant, the delays, the overall apathy, made many readers want to just stay home.

“The way things are these days, the destination surely is the draw,” says Gary Koenig. “Flying the unfriendly skies sure doesn’t qualify for much other than being an ordeal.”

Over and over, I heard the same thing: The journey sucks.

It isn’t just flying, although airlines are complained about most frequently. The once-great American road trip is frequently marred by traffic, road rage and the worst kind of lodging experience you can imagine.

No one takes pride in their hotel anymore; it is nothing more than a franchise opportunity, where everything from the towels to the napkins at the eat-all-you-want breakfast is dictated from the corporate office. Why should anyone care if their property is any good when a suit in the New Jersey suburbs says it meets standards?

And cruises. Ah, cruises! Now there’s an example of journey being as important, and perhaps more important, than the actual destination. After all, some Caribbean ports are little more than crumbling concrete docks connected to a customs house connected to a flea market selling shell necklaces made in China.

But there, too, the thrill is gone. Where once you could take a deep breath of salty air after you boarded the ship, anticipating the voyage ahead in relative peace and quiet, now crewmembers are buzzing around you, offering extras that will turn your vacation into an ancillary revenue windfall for the company. Everything from the picture they take of you as you clear the walkway to the after-dinner show, costs extra. Someone always seems to have his hand out.

Swatting away come-ons from crewmembers is hardly the ideal way to enjoy the journey, don’t you think?

What’s even more upsetting to me is that there seems to be no shortage of industry apologists who have convinced us we wanted it like this.

We’re the ones who asked for the $9 airfares, the $29 motel rooms, the “free” cruises. If we want to know why the journey is so unbearable, they add, maybe we should take a good look in the mirror.

(If we don’t like what we see, they smugly add, we should pay top dollar for tickets and become frequent fliers like them. Then we can sit in first class and make snide comments about the “little people” in the back of the plane.)

But that’s preposterous. I’ve been covering this business for a long time, and I’ve never heard someone ask to be nickel-and-dimed to be mistreated and to be squeezed into a space that makes a coffin look roomy. No one ever requested this.

Yeah, we want to travel cheap. Truth be told, we’d pay nothing for our vacations if we could. That’s no excuse for turning the journey, which was once the best part of the travel experience, into torture.

“Most of the time, it’s when you get to the destination that the trip becomes enjoyable,” says Tabby Stone, also a longtime reader.

It doesn’t have to be that way.

The next time you board a train or get into a car to go somewhere, tell yourself that. When you shake your head and mumble, “That’s ridiculous!” remember this column, and for goodness sakes, do something.

Get off the bus, check out of the hotel, disembark the cruise ship and tell them you won’t be coming back until they make the journey as good as it can be.

Safe travels, everyone.

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

    A quick search suggested it lasted about 5or 6 years. From 2000 to 2005/6.  This predates the plethora of fees such as baggage fees and other items which annoy many passengers.  AA simply found that passengers didn’t give them the competitive advantage that they hoped for.

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

    Destination or Journey.  That is 100 percent subjective.  To suggest that people should care for one or the other is presumptive.  I can speak only for myself.  And speaking for myself, if I could say “Beam me up Scottie, I’d be a happy traveler.”  The journey means nothing to me, a means to an end, a necessary evil.  I see the journey as less time at the actual destination.

    When I took the Euro-Star across Europe, I fired up the laptop and watched movies.  You can pass a lot of time with the full extended Lord of the Rings Trilogy.

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

    Destination or Journey.  Destination. 

  • TonyA_says

    Right now Business Class New York – Paris is only $1715 on United. That is slightly more than double coach price.

    I paid more than $2k for my coach tickets to Japan for this winter’s travel. :-(

    The economy in Europe must be very bad. That’s sad for business but great for travelers who can spend today.

  • MarlaM

    For me it is definitely both.  We rarely travel by air, so I always plan our trips along routes where there are lots of sights to see.  We live in LA and just took a road trip to Lake Tahoe.  Since we’d be traveling along the scenic Hwy 395, I made plans to stop at the Alabama Hills, in the foothills of the Sierra Mountains, and Momo Lake.  I wo.  On the drive home, we stipped in Bodie, and drove around the scenic June Lake loop.  I would have liked to stop at even more places, but there wasn’t enough time in the day.  I also spend weeks before the trip doing lots of research of the route and the destination, which is very exciting for me. 
    My daughter will be starting at ASU in January, and the only thing good about her being so far away is that we will have an excuse to take more road trips to AZ!   

  • MarlaM

    A few years ago, we took a road trip up the CA coast to Monterey with absoultely no plans and no hotel reservations.  I just wanted the freedom of being able to enjoy the journey without any time constraints of where we had to be that night.  Granted, I do know that route pretty well, so I had a general idea of where we’d end up for the day and it isn’t that long of a drive to begin with.  But just the thought of taking off with no set plans felt so free to me.  It made my husband a little nervous, but it all worked out and we had a great time. 

  • Joe_D_Messina

    We’re spoiled these days in so many ways. Everytime I see the Christmas Story movie with the kid and the bb gun, I’m reminded of how unreliable car travel was even in the 1950s. That was before radial tires so flats were so common I’m sure people actually did keep track of how fast they could change a tire like the dad does in the movie. Plus, breakdowns were much more common and the Interstate system was in its infancy, so people were traveling on inferior roads.  We take so much for granted now.

  • jennj99738

     Thanks, Tony. I was arranging it myself but thought I would talk to a TA to see if he/she could arrange the transfers, know the hotels, rail tix, stuff like that.  I think I’m doing a decent job of it myself.  I’ll find myself on Chris’ column and the other TAs will yell that I should have used a TA!

  • LeeAnneClark

    I must be flying to the wrong places…I’ve rarely seen an international biz class fare that wasn’t way more than 2X coach.  But I admit I don’t travel internationally all that often, so I’m looking at a limited data set.  ;-)

    This flight to Costa Rica has quite bizarre pricing, though – honestly I don’t understand it at all!  The non-refundable first class fare is – I’m not making this up – only $3 more than the non-refundable coach fare!  Check it out…do a search on US Air for a flight from LAX to SJO on March 15, returning March 31.  You’ll see what I’m talking about!

    I realize if you change dates you can find coach fares for half that…but on my dates, 1st class is literally $3 more!  I also realize I could find coach fares for half that on other airlines on my dates, but I’m quite satisfied with this 1st class fare.

    Which brings up a question that I hope all my travel-expert friends here don’t mind me asking….

    If you look at the flight I booked, it’s LAX-PHX-SJO.  My mother lives in Phoenix, so I wanted to just book the PFX-SJO leg for her…but it’s twice the price.  So I’m having to fly her out to LA the day before, so she can then take the LAX-PHX leg with me.

    Sooo…of course you know what I’m going to say…for the flight home I want to have her
    just exit the return flight in PHX. That way she can just scurry on home, and not have to go through all the hassle of taking another two flights, including having
    to transfer over to the SW terminal in LAX (not easy for an elderly
    woman with a cane and luggage). Plus I really don’t want to subject her
    to another coach class flight – it’s just hard on her, given her
    mobility issues.

    I believe this is called a “hidden city” scheme, which the airlines don’t like.  But I figure, why make a disabled old lady take two flights that she doesn’t need to take?  She’ll be home!  She’ll already have her luggage, since it’s an international flight so she’ll have to go through customs anyway.

    My question is…since I booked these seats together…will US Air give ME a hard time when she doesn’t board the second leg?  Will they try to throw ME off the plane, or charge ME for the additional fare?

  • LeeAnneClark

    I agree!  I’ve learned more about travel from this site than, really, from anywhere else…even :::gasp::: “that other place”.  ;-)

  • LeeAnneClark

    Unfortunately, it’s impossible to filter out sexual assault from your notice.  :-(  And I get sexually assaulted almost every time I fly, because of the metal in my back.  It usually sets off the metal detector, resulting in the full pat-down.  And while I’ve had a couple of benign pat-downs, the majority of them have been utterly unacceptable from a personal-dignity standpoint.  I’m sorry but there is just no circumstance in which it is acceptable to have a stranger touch my breasts or crotch.  That is, indisputably, sexual assault. Hence, almost every single trip I take begins with a sexual assault.

    Kind of makes it hard to enjoy the journey.  Even preparing for the trip is fraught with tension, as I am aware I am ABOUT to be sexually assaulted.  I must go through various mental steps to prepare myself for the ordeal, including reminding myself NOT TO FLINCH when they jam their thumbs into my lady-parts.  I learned the hard way that flinching at that stage can lead to threats of being ejected from the airport for “interfering with the screening process”.

    Once I get past the sexual assault part, I do find things about the journey to be enjoyable. It’s always just wonderful to get out of your routine, and airports and air travel always offer great people-watching opportunities! 

    It’s sad, however, that I have to begin every trip with something so horrifically offensive.  It has definitely impacted my overall enjoyment of travel, as I have to mentally prepare myself for having my sex organs pawed by strangers every single time.

  • bodega3

    You need to ask USAIR if she can get off in PHX.  She is going through customs there and will be getting her luggage for that.  What can happen if you don’t ask and they don’t ok it, is that the carrier has the right to reprice her itinerary with PHX at the end stop and if it is higher, charge you for it.  Honestly, I have never heard anyone say this has happened, but her ticket that you paid for is a contact and by not having permission, you are breaking the contract.

  • 46Shasta19

    Both are important to me.  As far as being nickled and dimed to death, you can’t be a doormat without your permission.

  • TonyA_says

    If it was me I would keep my mouth shut. You have the right to remain silent :-)

    YOU are not violating the contract since YOU are flying home to LAX.
    Why will they throw you out of the plane?

    BTW the fare difference for your Mom is $178.

    Chances are USAir will do nothing.

  • LeeAnneClark

    Thanks Tony! I’ve had a couple other frequent flyers basically tell me the same thing, so I’m feeling more confident about it. Hey, people miss flights all the time…she’ll just be another pax who missed her flight.

    Is that a weird fare or what?? Although I can’t complain – works out well for me!

  • LeeAnneClark

    AGREE!  I was reading a bunch of threads in FT about “hidden city ticketing”, and apparently the airlines feel perfectly justified in demanding that people take flights they don’t want to take, or charge them MORE for NOT taking them.  Lots of people actually agree with this – they say “you agreed to the contract when you bought the ticket”.  I know of know other situation in which a company feels justified in penalizing you for NOT using something that you bought.  The justifications I read for this are pretty convoluted, but some folks are just adamant that it’s acceptable. 

    I disagree, but I guess the best course of action for me is just to do what we’re going to do, and keep our mouths shut about it.

  • TonyA_says

    @LeeAnneClark:disqus 

    No, your first-class fare is NOT a weird fare.
    It just so happened that USAir has a First Class Fare Basis Code ABWH0NSK ($634 base)  that is cheaper than Coach Class Fare Booking Classes N, B, Q, H, etc.; and the only coach seats available (for the return date of your travel)  are N and above. The cheapest economy fare basis costs $358 but there are no available seats for it (L class).

    As far as hidden city is concerned, the airlines usually addresses that with their AGENCIES and not with the passengers directly.

    In their website,  http://www.usairways.com/en-US/travelplanning/drs/inappropriatebookings.html  USAIr is really warning travel agencies against inappropriate practices like this. If they catch a travel agency, the penalty is a Debit Memo. If they catch a passenger, the worst the airline can do is confiscate your Miles.

    The only thing weird in your case is the airlines practice of illogical pricing. They price travel from their hubs higher since they may have a virtual monopoly for those airports.

  • http://www.facebook.com/linda.bator Linda Bator

    I promise not to yell – but if you need a hand, please email me at lindabator@yahoo.com – I’d bne happy to assist!

  • LeeAnneClark

    Ahh…okay, if I’m reading this right, then it just means that less expensive cheaper coach class fares previously existed, but are sold out, and only more expensive ones which are priced commensurate with 1st class are left.  That does make more sense.  Thanks for the explanation!

    And also thanks for confirming that my Mom can leave the flight in PHX.  That’s a huge relief for her – she was not pleased with the idea of doing all that additional flying for no reason.  Big weight off our shoulders!

  • John Bender

    To me the journey is important, that is why I love train trips.  Relax, enjoy scenery and not be rushed. It is like you almost are forced to slow down. With a hectic, demanding job that is what I need.  We have sooo much to see in this country I just can’t justify spending my hard earned dollars somewhere Americans are not appreciated.