“The stomping did not stop until 12:45 a.m.”

It's too loud! / Photo by trieu 88 - Flickr
Another day, another denial – this time, from Carnival Cruise Lines.

Did the cruise line make the right call? As always, you can tell me what you think (and vote on it).

Here’s the setup: Marylou Weiner and her two sisters sailed to the Bahamas on the Carnival Sensation last February.

“As we settled in for the night there was constant stomping from above,” she says. “We inquired as to what was going on we were told that the Carnival’s Circle C Youth Activity room was the space above our cabin, E64. They were having a Wii competition that was scheduled until 1 a.m. and could not be changed.”

Seriously? A Wii competition that ended at 1 a.m.?

(I’m not sure who’s more deserving of a public spanking — Weiner’s travel agent for sticking her in E64, or Carnival for holding a Wii tournament. Take your pick.)

Can it get any worse? Like you have to ask.

We were also told that the next night would not be as noisy. There were no alternative cabins available because we were told, “the ship doesn’t sail unless it is full.”

If we wanted an upgrade we would have to pay an additional fee.

The next day we were offered another cabin on the same deck — E 144. However, that room seemed to have a constant hum and vibration and an intermittent banging. We decided to stay in 64.

Unfortunately, the next night was a repeat of the previous night and the stomping did not stop until 12:45 a.m.

Bad enough for you yet? Hang on.

On Saturday night, they turned the volume up to “11.”

The commotion was far worse than the previous nights together with the addition of loud music and drums pounding.

This continued until 1 a.m., with no abatement.

Needless to say, Weiner is disappointed.

This trip was a gift from my sister and my self for our “baby” sister’s 60th birthday. We made our choice in good faith for a pleasant voyage.

On an interesting note, our TV in-room channel mentioned that, “Carnival’s highest concern is the well being of our passengers.”

She assumed her request for a 30 percent refund of her $1,000 cruise fare would be honored. Carnival, she says, has no business selling a cabin under its youth activity center.

Carnival said “no.”

I contacted the cruise line on her behalf. If her story is true, then Carnival gave her a room in which she couldn’t get any sleep, and then offered her a replacement room that was equally noisy. Her only alternative was to pay more money for an “upgraded” cabin.

Carnival doesn’t see it that way. Here’s how it responded to my inquiry.

As you are aware, Ms. Weiner claimed that her cabin was noisy in the evenings as the teen program activities took place one deck above her cabin.

She reported the noise to our guest services desk on the first night of the three-day cruise and within the hour, an alternate cabin was offered.

Ms. Weiner declined to move to the alternate stateroom as she stated, there was vibration in these accommodations.

Ms. Weiner remained in her original stateroom for the first two nights of the cruise and on the last day, another cabin was offered but she declined this offer because she indicated she did not want to move on the last day of the cruise.

Carnival certainly has the right to say “no” to Weiner. And to be fair, noise on a ship is not that unusual. I’ve stayed in really nice cabins that started humming and vibrating when the engines kicked in (try staying lower aft if you want to experience that).

But some noise is preventable. Who should have a cabin below the youth activity center? The correct answer is: no one.

Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at chris@elliott.org. Got a question or comment? You can post it on the new forum.

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  • andi330

    This is a hard poll to answer because it really comes down to who you believe, the OP or Carnival. I’m currently more likely to believe Carnival because a) cruise ships do sail with empty cabins at times, and b) the customer herself states that she was told both that no other cabins were available AND that if she wanted to upgrade it would cost extra. Since she wouldn’t have been able to upgrade if there were no empty cabins available it seems unlikely that she was told this. She should have taken the other cabin if the noise was such an issue. Being under the youth rec area, it was likely to be noisy in her cabin all the time, so a little vibration might have been preferable. 

    Additionally, she stayed on the cruise, ate the meals included, had a bed to sleep in and a room with a door that locked (albeit a loud one). A full refund is inappropriate, because she still used the services, even if she didn’t like the noise. Asking for (edited) a small refund might not have been unreasonable, maybe $200 or so. But asking for $1000 back is going to be seen by the cruise line as unreasonable, and speaking as a former CSR for a wireless phone company, I can tell you that when I perceived a demand as unreasonable, I was much less likely to offer a customer anything than if they asked for something reasonable.

  • LeeAnneClark

    OMG!  Seriously?  Have these people never heard of ear plugs?

    I rarely have empathy for anyone who complains that their room, cabin or whatever is too noisy.  You can’t ever count on not having noise when you’re traveling. I would never leave home without earplugs. And they work! Unless the noise is so loud that you wouldn’t be able to hold a conversation in the room…and I highly doubt it was…then the earplugs will cancel out enough of the noise to be able to sleep.

    I’ve found myself stuck in a hotel room above a nightclub, another room that was literally 10 feet away from a freeway with semi’s going by all night, and a cruise cabin with three of the noisiest kids next door who stayed up screaming and blasting the TV all night.  Pop in the earplugs, and dreamland, here I come.

    The vibration complaint only makes them seem even more like whiners.  It’s a MOVING VEHICLE!  What do they expect?  This reminds me of the folks who go on Cruise Critic and complain that the ship MOVED too much so they couldn’t sleep.  You’re on the OCEAN, folks!  You’re on water!  You’re…moving!  You want a room that doesn’t move, with no vibration?  Stay in a resort.

    Whiners.  They deserve nothing…except maybe a reminder that a pack of earplugs can be bought at the pharmacy for less than $5.

  • Michelle C

    Not everyone can sleep with earplugs.  I can’t stand them, and I don’t even like having ear buds in. I have been on two cruises, and countless vacations and have never needed them. Earplugs should not be a requirement to go on vacation, but I am hesitant to side with the passenger once they refused to move.  I recently called Carnival to discuss a possible booking.   The booking agent even told me not to book a room with public space above us due to noise. I believe they were exposed to excess noise, but if it really was intolerable they should have moved to the “vibrating” room.

  • Michelle C

    There are plenty of customer service agents who say whatever they want to get a customer to go away.   Customers can be told one thing, and then told something completely different 5 minutes later. 

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    On every kind of transportation (cars, trains, airplanes, ships), there will be some areas more preferable than others. Got a seat way back in the plane next to the lavatory? Sitting next to your 5-year old sugared up nephew in the back seat? Thems the breaks. There are a myriad of online tools to find out where your cabin is and what’s above it. Perhaps the OP took the cheapest deal and got a Run of House where she didn’t know what room she was going to get. That coupled with the fact that it sounds like they were three to a room would’ve cut down on the ship’s profit margin, making Carnival unlikely to offer anything of value (ie free upgrade).

    If I were her, I would’ve moved right away, at least showing that I was willing to work with the line. If the second room wasn’t an improvement, she could’ve asked for some type of compensation there and then, ie. shipboard credit or a specialty meal or something for the hassle of getting two bad rooms.

    As I keep reiterating on this site – people need to strive for compensation that is equitable across the board, ie. everyone in that situation would reasonably receive the same compensation. If Carnival gives in to her, that would mean that every single person on every one of their ships who stays in a similarly located room would get a refund. See how ludicrous that sounds?

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

     Agreed.  I can’t stand ear plugs, ear buds, etc.  For me that’s purgatory.

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

    I have to respectfully disagree with my fellow posters.  Whether I am on a cruise ship, resort, what have you, unless I’m on the party boat, I expect that come nightfall, I can sleep in peace and quiet.

    If a room has special consideration, e.g next door to the night club, engines room,  whatever, I expect to be notified before I book the room.


    The Op asked for a 30% partial refund, which is close to your $200 suggestion.  Also, as far as the no cabins comment, I suspect that it was no more cabins in her class.


    IMO, there is a big difference between a noisy kid, a funky bathroom, and days of sustained nightclub noise making sleep impossible.

    Just My $0.02

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

     people need to strive for compensation that is equitable across the board
    Absolutely not.  Each situation is different and the same circumstances affect different folks differently.

    For example, during one hotel stay, I learned that the door didn’t actually lock. Anyone could have walked in.  For me,a six-feet, then 30-something, strapping guy,  it was a minor hiccup.  I didn’t even mention it because I saw maintenance fixing it.  Had I been a more vulnerable person, I might have raised holy hell.

    By contrast, the valet either smoked in my rental car, or had smoked right before s/he brought it.  I had five nose surgeries to correct breathing problems.  At the time, If I smelled smoke, my nose closed and I’d be a mouth breather until my nose opened up again.  For someone else, they might have just opened the window, for me it was intolerable and I complained to the front desk who comped me the valet charge.

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    Re-read. Same people in the same situation. If you have sinus problems and someone else doesn’t, you’re not the same type of person, now are you? If you’re a big guy and still felt unsafe in your hotel room, then you should receive the same compensation (ie. being moved to another room), same as if a 4’11” woman complained… The OP did not mention any special medical condition. So she should receive the same compensation as anyone else who is in a similar situation who complains.

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    If you’re assigned a seat that doesn’t recline on a plane, would you expect to get an email from the airlines forewarning you? “Special consideration” means something different to everyone. Is a room near an elevator (ie. more foot traffic) a special consideration? At some point, the consumer needs to take responsibility. Cruises, just like airplanes, allow you to see where your cabin is located, unless as I mentioned earlier, you bought a ROH room. Don’t like it? Ask to be changed immediately when your room is assigned. If you didn’t bother checking and there’s not another room available when you board, there wasn’t due diligence on your part, so you can’t expect any compensation. If there was something egregiously out of the ordinary, then that’s a different story.

  • Raven_Altosk

    Since getting money from Carnival is like getting blood from a rock, I suggest she turn to her travel agent. What kind of incompetent hack puts a group of women in their 60s anywhere near a teen center or nightclub?

    That’s just asking for trouble.

    I think her request for $200 is not unreasonable, either. 

    [Wow, look at me, not being the cold hearted one for a change…]

  • absherlock

    I think this is a case of the traveler not doing their homework and then complaining about the outcome. 

    First, Carnival is probably not the cruise line for two over-sixty women who are looking for a “pleasant voyage”. It is, however, the cruise line for families with teens and pre-teens interested in things like Wii tournaments (so, on a side note, my vote for public spanking goes to Chris Elliott for suggesting that a Wii tournament is out of place on a Carnival cruise).

    Second, Carnival always has detailed maps of where things are on the ship, especially in relation to the staterooms. If they were looking for more quiet accommodations, they should have chosen ones away from things like teen lounges, discos and nightclubs.

  • MarkieA

    You did read that she asked for a 30% refund, right?

  • http://elliott.org Christopher Elliott

    Thank you, may I have another?

  • emanon256

    I too can’t sleep in ear plugs, I sure which I could.

  • emanon256

    I feel for the OP, but I think she should have taken the new room.  That was a mistake to turn it down.  I personally am a light sleeper and I have had many a situation where I am stuck in a hotel room, and have noisy neighbors.  Unfortunately there is not much you can do.  I always knock on their door and ask them to keep it down, sometimes they do, and sometimes they don’t.  I would hate to be stuck under a youth activity room, but they were offered an alternate room, and didn’t take it.  I would have preferred a humming over the random unexpected stomping of youth, but that’s just me.  I have tried ear plugs, but I find them very uncomfortable and they make it even harder to sleep.  Last night I was fortunately in a hotel room that had a microwave and when the neighbors turned on their TV at 1am and began yelling at it, I turned on the microwave vent fan and went back to sleep.

    If the other room offered was really loud, to the point it would be unreasonable to expect someone to stay there (It was empty for a reason, wasn’t it), then I think it’s reasonable for them to get some sort of credit, refund. After all, the cruise line sanctioned and allowed these nosy activities in the middle of the night right above someone’s room.

  • MarkieA

    I guess I’d ask you, Under what circumstances IS a full/partial refund expected/warranted? You seem to require a great deal of accomodation from the traveling public without holding the travel provider to their claims of Customer First! We Strive To Make Every Experience Extraordinary! Do you feel it’s OK for travel providers to make grandiose claims of luxury or customer service or special accomodations and then not follow up on them? I understand and agree with you that there’s a financial good reason to NOT pay off every complainer. It’s the insurance company credo of Deny First. That’ll get rid of 60% of your complaints right away. But should we just accept that every service provider is lying to us and that we really have no right to expect them to live up to their advertising? Guaranteed, in this case, the person responsible for booking events onboard took a look at their event schedule and murmured, “Man the folks in E64 are so screwed. Oh well.” Does that fit in with any cutomer service models that you know of? Or are we so jaded now that we just shouldn’t believe any advertising claims above and beyond the most basic? And, we shouldn’t expect to hold anyone to those claims.

  • $16635417

    Do we know this cabin was pre-assigned, or was it a “cabin assigned at sailing” type of fare?

    Do we know the poster was not offered a better cabin at time of booking? (Probably at more money.)

    Do we know the proximity to common areas was not discussed?

    Similarly, I’ve heard complaints from people who knowingly booked a “run of house” room at oceanfront hotels..then complain that they had a view of a loading dock. 

  • MarkieA

     “”At some point, the consumer needs to take responsibility.”

    I maintain that, at some point, the service provider ALSO must take responsibility. They make the claims of superior/special/luxury/unmatched service, they need to live up to them. 

  • jeanneinVT

    I have tinnitus. Earplugs exacerbate it. Instead, I always run a fan in my bedroom for some white noise, which cancels out the ringing.

    But with tinnitus, I probably would have actually liked the room with the constant hum – would have been the white noise that I needed!

    If it had been me, I would have taken the cruise line up on their offer to move to a different cabin.

  • mszabo

    I don’t disagree, but suppose the customer DID look at an online map beforehand.  A room called the “Youth Activity Room” probably wouldn’t have set off any red flags if your primary concern was noise at 1AM.  7-10pm yeah I’d expect it to be noisy, but perhaps not at 1am.  From the online deck map I saw (googling for cabin e64 on a carnival ship) this spot is called the ‘Fun Store” which is probably even less descriptive.   

  • Joe Reimers

    I think a certain amount of blame resides either with the OP or with the OP’s travel agent.  Carnival has a reputation for being a “party” line with lots of events going into the wee hours.  And while I’m not familiar with the deck layouts or stateroom categories, I also have to think the rooms right underneath the youth activity center are going to be lower-tier staterooms (at least from a pricing standpoint.)

    Not all cruises are created equal, and the passenger does bear a responsibility to seek out a cruise that is more in keeping with his or her expectations and lifestyle.  If one wants to avoid throngs of children and loud, upbeat activities, one does not sail Disney.  Similarly, one can expect that a Carnival cruise will be relatively loud and active well past midnight, because that’s their core market.

  • cjr001

    Unfortunately, late-night activities for kids (whether pre-teen or teen) seems to be a constant with many cruise lines, if not all.

    One of my few complaints with Disney Cruise Line is how many activities keep teens up late at night, the end result of which is teens running down the halls when pretty much everybody has gone to bed.

    On top of that, cruise ships are often not designed to deal with situations like the OP dealt with: where rooms are put in areas which will result in noise late at night, with no effort made to reduce noise in the cabins nearby.

    Should the OP get a partial refund? I don’t know. But I highly suggest to anybody wanting to take a cruise to RESEARCH the ship you will be sailing on. Make sure you know where your cabin is and what’s nearby, on the above/below decks, so you can try and avoid these situations.

  • http://profile.yahoo.com/V5YR7YIQ4ZO4CMWMEQSSPDOGVU pwkenner

    I think their offering for a different room was fair, but it was the cruisers fault for not selecting a better cabin or cabin location. That’s why I always look at the floor plans beforehand to see what is the “best” location or a cabin between two passenger decks which would have prevented this from happening. In this case a refund is not warranted. Most people sleep better with the hum and vibrations from the engine. I think this would be better than stomping from a Wii game at 1:00am.

  • Raven_Altosk

    What kind of agent did she use? Was an online agent or someone in her local community?

  • Kevin Mathews

    You may want to revise that statement about the Wii Tournement.  It’s not completely unexpected to have something similar to that on a Family Cruise Line, but having it last until 1am…That goes beyond the “Family” part of it.

  • http://www.eyeonannapolis.net/ John Frenaye

    My 2 cents. She gets zip. Regardless of the kids club, she certainly had to know there would be noise. E64 on that ship is located directly across from the central staircase, a large bank of elevators and is two cabins away from the Grand Atrium which is a gathering spot and late night hangout in their bar.

    She was on a three night cruise in an ocean view cabin (not a balcony or a suite). The pricing for that cabin for 2013 ranges from $244 to $274 for the cruise.  So I am not sure where she gets the $1000 price range. Even if it was three to a cabin, it is considerably less than $1000 when you factor in the discount for the third person.

    She could have invoked their guarantee and been returned home as long as she complained before the first port of call (not sure if they do it on 3 day voyages though…didn;t feel like looking it up)

    And yes, Carnival IS a party boat. Chris, do you know how she booked it? You reference a travel agent, yet I know you often consider Expedia, Orbitz, Priceline, Travelocity, etc “travel agents”.  Would be interesting to know how involved she was in the booking process or if she handed it off to a flesh and bones agent. My guess is that she made the determination as to what she wanted and someone took her order and got the best available cabin in the category.

  • MarkieA

    Agree. But, some folks would have you believe that it’s the passenger’s responsibility to call the cruise line and get a complete day-by-day schedule of all events with the expected noise levels (which may, obviously, vary within a non-specified range). I’m the first person to stand up and have people be responsible for themselves, believe me, but, c’mon.

  • http://www.eyeonannapolis.net/ John Frenaye

     One more thought…the ship was supposedly sold out. If so, how was there another cabin to offer to switch? I imagine that they were not sold out and it was probably the category that was sold out. Depending on how she booked and under what fare codes, it may have impacted what they are willing to do for her. I know that many hotels will not go out of their way for OTA guests.

  • http://twitter.com/travelinsreview Damian Tysdal

    I lean on the passengers side here, mainly because I think her request is reasonable. A cruise ship is expected to have some engine noise, but not stomping above your head late into the evening. 

    This is a case where Carnival can have their official policies, but exceptions on a case-by-case basis go a long way. I think a 30% refund is reasonable to ask, and would have been a small expense to Carnival to make her happy

  • Kathryn Carver Binau

    a three day Carnival Cruise – perhaps she should have researched the atmosphere of this line prior to traveling and then level set her expectation

  • scapel

    First:always bring wax ear plugs on any cruise.
    Second: Book your cruise far enough in advance that you have time to study the cabins and pick one. Use Cruise Critic for help.
    A less experienced TA will take what cabins are available at the price range for the customer without checking.
    If your cabin is just below a dining room you may hear chairs being moved in the early am. If you are below a dance floor,  you might hear noise from their late at night.
    Carnival is known as the fun cruise, so stay awake and have fun.
    1:00 AM is a little late for a teen center–More like 11:00 PM

  • Christina Conte

     I very much disagree with you too. You seem to be missing the entire point that Carnival put these ladies (the youngest of whom was 60, mind you) directly below a group of teens playing wii into the wee hours and then offered them something which wasn’t really much better. If this was known to them beforehand, I’m sure they would have chosen to go on a different cruise ship, but it wasn’t so they were stuck. I think the 30% discount is extremely fair, and reasonable. They are not whiners at all.

  • Chris_In_NC

     Actually Raven, the question should be what kind of a travel agent books 2 women in their 60s on a Carnival Cruise Line?

  • jerryatric

    Another reason I would never travel Carnival.
    It would seem the entire travel industry is of the same mindset.
    Take the money & forget about service

  • AirlineEmployee

    One word — CARNIVAL.

  • absherlock


  • http://upgrd.com/roadmoretraveled MeanMeosh

    I, too, would like to know why the travel agent isn’t getting more of the blame here.  Surely a competent TA would know:  1) Carnival isn’t an appropriate choice for three 60-somethings looking for a quiet cruise, and 2) the cabin assigned to them wouldn’t be appropriate as it’s below a recreation room.  I’m not in the travel business, and even I can figure that out by looking at a map of the ship’s layout – wouldn’t a good TA know the characteristics of the cabin even if the map uses something vague like “Fun Zone”?.  What we don’t know, of course, is if Ms. Weiner received the cabin at a discount because of the location, and whether this information was properly disclosed to her by her TA at the time of booking.  Personally, I can sleep through darn near anything, so I would have taken the cabin if the price was right, but I understand the noise would be bothersome to most people and it shouldn’t just be foisted on someone without disclosure.

    Many of the claims I’ve been reading about on this site lately are either frivolous, exaggerated, or both, but I think Ms. Weiner has a legitimate gripe (though I assign partial blame to her for not accepting the alternate room offered).  BUT, I also think while some compensation is called for, she should go after the TA for not doing his or her job properly.

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

     Perhaps that’s what you meant but that’s not what your post says

    “that would mean that every single person on every one of their ships who
    stays in a similarly located room would get a refund.”

    Highlight : every single person/similiarly located room.  You explicitly make a point of not distinguishing amount different people.

    That’s were we disagree.  NOT every single person in a loud room would want a refund.  Young, stay awake till three in the morning folks, would be fine in that room.  Kids in the Wii contest would have been fine.

     A thirty-something might be slightly annoyed but probably less so than senior citizens.

    It is reasonable that  this situation was more intolerable given their ages and thus the compensation should be greater than someone for whom the situation was less tolerable.

  • GradUT

    The OP shouldn’t blame Carnival for her lack of research/preparation before booking this cruise.  First, it’s a 3-day cruise to the Bahamas and that screams “Party!”. Second, she booked a cruise during February which is Spring Break for a lot of schools in the South, probably including a lot of schools in Florida.  That screams “Kids!”.  Third, she booked a room under the Kids Club and that screams “Noise!”.  

    If the OP had done her homework before booking (e.g. reading the innumerable articles/posts on Cruise Critic about how to choose a cruise or a stateroom, talking to a travel agent or a friend who has taken cruises on Carnival, and looking at the detailed ship plan on the Carnival website to  choose a stateroom in a quiet area of the ship–and they do exist at the cheaper prices) she would have had a better cruise and saved herself a lot of grief.

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

    I defer to MarkieA’s succinct reply.

  • LeeAnneClark

    And yet they chose to stay there, preferring the teen sounds over…um…”vibration”.


  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

    We cannot use your (or my) sleeping situation and transfer it to the OP any more than the suggestion to use ear plugs transfers. Different light sleeper are affected by different items.

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    That’s where I disagree (respectfully). Going by your logic, you’re saying someone from Carnival would be responsible for deciding other people’s tolerance levels? 18-23 get nothing, 30+ gets xxx in compensation, 40+ gets xxy? Where does it end? As a traveler, hearing how a one off case got resolved doesn’t really help me.

  • LeeAnneClark

    I’m with YOU!  And on a 3-dayer to boot.  Those are total party boats.  Most people wouldn’t hear the noise because they’d be plastered when they finally hit the pillow!

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

     she certainly had to know there would be noise
    Hardly.  We don’t know who selected that cabin and what other information she was privvy too at the time.  That’s a huge, unsubstantiated assumption.

  • http://pulse.yahoo.com/_OEPJGQPIEB75YYDE5CJY6R3VFE Carver Clark Farrow II

     I know that many hotels will not go out of their way for OTA guests
    Opaque travel sites like priceline: Agreed
    Hotel branded website: Completely disagree

  • Joe_D_Messina

    “Don’t like it? Ask to be changed immediately when your room is assigned. ”

    They were supposed to magically know that a youth activity room would be in use until 1:00 a.m. and would produce so much noise they wouldn’t be able to sleep in their cabin?

  • Joe_D_Messina

    That was also my first thought. Those are well-known to be party boats. That being said, however, I’d still expect to be able to sleep in my cabin on a Carnival ship.

  • Lindabator

    They should have chosen a different room when they booked, or taken the 2nd room – the “vibration” is, after all, usually from the fact a ship is moving.  When I book clients, I steer them to a room in a quieter area, unless they are the party types themselves, and they wouldn’t mind noise, as they’d already be a part of it!  :)

  • ExplorationTravMag

    In reading this I’m reminded of the movie “My Cousin Vinny” where he had an extremely difficult time sleeping in the tranquility of a country setting but slept like a baby when he was in the noisy jail cell, with sirens, yelling and banging going on.

    One person’s noise and discomfort can be another person’s “white noise”, as was suggested by another poster here.  I can fall asleep with the television on but it drives my husband loony to have any noise at all in the room when he’s trying to sleep. (Which is dubious, given he’s fallen asleep on the couch MANY times while watching television in the den)

    Like another poster here, the OP kind of lost me when they refused to move to the room that “…seemed to have a constant hum and vibration and an intermittent banging.”  On a cruise, there’s not going to be absolute silence and to expect such is a little unreasonable.

    BUT – travelers really don’t have a great deal of control over their environment when they travel.  I think her asking for a partial refund was her right and had the cruise line offered it in their form of Monopoly money, requiring her to take another cruise, I’d have thought that was okay, too.

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    Hey Markie. Yes, I’m jaded. I see the difference between trying to change the industry as a whole (ie. if enough people complain about a certain room, then they might change something…) and trying to get proper compensation (OK, we screwed up. We’ll give you something in return). If this was a high end travel provider, I’d expect them to act differently. Considering it’s Carnival and you’re paying less per day for cruise + room + food than a decent hotel room, do I expect “luxury”, even if they claim to offer it? No. Just like when I go into McDonalds, even though “Smiles” are free, if I don’t get one, I don’t expect it. :-P

    In a case like this, if Carnival did something out of the ordinary, (as in another case where the company had a policy of No Kids and they allowed kids on board), then I’d expect compensation. But I would think most people know going in that not all rooms are created equal, some are of lesser quality than others (eg. a hotel room that faces the street, a movie theater seat way in the corner or in the very first row, etc.)

    I’m really not a heartless person (!), just pragmatic. I have a soft spot for people who did everything right and still got screwed. (In this case, if the OP agreed to move rooms and found the 2nd room equally noisy and per Carnival, was offered a 3rd room and also complied, I think they would’ve definitely gotten something back. The fact that they said, “No, we’ll stay”, tremendously weakens their case, ie. the noise wasn’t all that bad so as to make the room unbearable.)

  • IGoEverywhere

    There are two ways that this cabin could have been assigned. 1) An idiot planned the cruise and knew nothing about cruise chip configuration. 2) They bought a guarantee and this was the pot luck cabin assigned. Both were the fault of the selling agent, either travel agent, Carnival Cruise agent, or internet (which I hope that they learned a lesson that the internet is not there friend) Carnival has no apparent obligation or fault here that I can see. A good agent looks for dweals, An ASTA great agent knows what how to book a cruise ship. That is one horrible cabin location!

  • Lindabator

    And asking for another room, then refusing that, offered yet another and not wanting to move isn’t going to win you any points with a company.  They were willing to do what they could, but the ladies had to be flexible as well.  If they really did not like the cabin, and did not want the other(s) offered, they should have aksed for a shipboard credit, free dining in the alternativie restaurant, etc while still on board.

  • IGoEverywhere

    Sorry, still have not learned to typa after 40 years. Mis spells were horrible below.

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    Great…. Leave me out to dry, Raven! I thought that reading this blog was supposed to make me more sensitive to travelers’ problems. I think it’s the overload of all the greedy people that have taken their toll. I should apply for a job with the airlines…

  • Lindabator

    But customer service doesn’t mean you have people who travel for free because they whine.  First they were offered another room, and refused it.  then they were offered another and didn’t want to move for the last night.  So when does the client need to take responsibility for their choices?  HHad they moved to the room with the “vibration” they probably would have had 2 good night’s sleep.  Instead, they preferred to complain and then expect money back. 

  • Lindabator

    But that’s what I don’t understand — when she booked this room as a triple, she would have had a cabin assignment offered, and a clear description of the deck plans.  She made the choice, and then was disappointed in it, didn’t want to move to another cabin (would she have whined about the vibrations and expected a refund, too?), didn’t let them move them for the last night, and didn’t ask for special comps onboard.  Just sounds like nothing would have made her happy on this after the noise on day 1.  That’s why I ALWAYS book my clients with their ages, activity levels and interests in mind.  A party couple or even a family with kids in the club would have had no problems with the room, after all.

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    I’m leaning towards the OP not being a “cruiser”. Her total of $1000+ likely includes port charges and taxes… Personally, I’m (only) 39 and would NEVER go on Carnival… I like quiet.

  • Lindabator

    But even when they offered to move them on two occasions, they chose not to – which begs the question that if they had been assigned to the cabin that “vibrated” if we would still be in this situation.

  • http://www.eyeonannapolis.net/ John Frenaye

     A hotel branded site is not an OTA. Opaqueness is a consumer facing concept. The unwritten service levels (excluding frequency status) decline from direct book, direct book on hotel’s site, traditional agent booking, transparent OTAs, opaque OTAs.

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    haha. Lots of screaming going on…

  • SoBeSparky

    If you are being rented a room with bedding, it is presumed it is for sleeping.  Especially since the room assignment is for three nights.

    OK, this is a sleeping room, agreed?  Then why would your sleeping room vendor then schedule activities immediately above you which makes it impossible for the average person to sleep?  (Stomping, I believe, is not considered sleep inducing.)

    Just as a wedding party having after midnight parties in your hotel floor’s hallway should be reported to security and stopped, so too should stomping by the youth group.above you.  This room is to serve the function of a hotel room.

    These apologists for Carnival seem to think a cruise is for anything but sleep.  Untrue.  The cruisers should get a 100% refund.

  • Lindabator

    But the activity center’s hours are LONG, so I wouldn’t have chosen that cabin for 3 older women – don’t know how they ended up there, or even if they paid attention at the time of booking.

  • Lindabator

    I don’t think it is either, but she should have asked for it ON THE SHIP!  PEOPLE!  If you wait till you get back, you’ve already used all the services, and they are less likely to work with you.  But onboard (since she didn’t like the other 2 cabins), she may have been able to convince them of adding a shipboard credit, free dining at an alternative restaurant, bottle of wine, etc.  AND she could have argued that the upgraded room would suffice.  (Frankly, that’s what i would have done)

  • Lindabator

    Don’t know how she booked this, but AARP actually approves Carnival’s pricing as a great value for seniors, and 55+ is a MAJOR age group onboard.

  • Lindabator

    HAHA!  Agreed, but maybe since they are older, they have a limited budget, and that’s why they chose a short cruise (likes lots of other folks).

  • Lindabator

     Good question – I know my clients very well, and would NEVER have chosen this, unless a party couple closing the disco, or a family whose kids would BE in the tournament!  But for older folks, I definately would steer them clear – even if it means explaining why the cabin I picked costs more.n

  • Lindabator

    Just may not have been a full ship – but its weird as to why these 3 were even booked in an area like that – its usually families or party folks who choose those areas, as they aren’t bothered by it (or have kids in the tourney!)

  • Lindabator

    Generally, since it was a triple cabin and these are a limited number, they pre-assign them.  But yes, it could have been a run-of-house assigned later, and they never questioned the assignment (Carnival can move you most times).  So I guess they would have gotten the room that vibrated and we’d still be here. 

  • Lindabator

    True – and most folks on shorter cruises tend to take advantage of all the activities they can, so they tend to have rowdier cruises on Carnival and Royal’s 3-4 day cruises.  i would have suggested a longer cruise, or suggessted a different pre-assigned cabin, and explained the need for them to perhaps pay a bit more for a little peace and quiet.  Of course, we still don’t know if they’d listen! 

  • emanon256

    I am not aware where I transferred anything to the OP.  I said if the alternate room was also too loud for them then they should get compensation.

  • Lindabator

    Good point!  I don’t have children, and don’t really want tons of them on my vacation, but as a travel agent I have cruised Disney, so I can tell my clients what to expect.  BUT – i will never travel them again myself!  HAHA

  • Lindabator

    Great point!  She’s probably throwing in what she paid to fly there, not the actual cost of the cruise.  And yes, she still could have invoked the Vacation Gurantee, since it was the first night that was the problem.  Just sorry that a little pre-planning (which was clled for here) wasn’t done.  And whether by the client, the cruise line, or her “travel agent”  (Yes, it doesn’t really say how this was booked)

  • andi330

    I’ve edited it.

  • Michael__K

    You omit the “intermittent banging” in the 2nd room. We have no idea how bad that was.

    They may have felt it was a choice between not sleeping until 1am vs. not sleeping at all.

  • Lindabator

    That’s probably the case here – they offered her one room she didn’t want, and then later offered her another, and they didn’t wish to move.  But the category may have been sold out, and to move from oceanview to junior suite is defiantely a bump up.

  • Rebecca Pusch

    She asked for 30% of her $1,000 so she asked for $300, not much more than you are saying is reasonable, so your point is…..

  • andi330

    In general that is much less likely to be true in person than it would be over the phone, if only because in this kind of situation, if there was somewhere to move the customer, it would be in the cruise line’s best interest to do so, in order to avoid this kind of complaint.

  • Lindabator

    Then there are a few cruise lines not to consider – and many more to definately look at.  Unfortunately, we don’t know how/why they picked this one.  Only days available – limited funds – closer to pier.  For a lot of people, booking the best choice for their preferences isn’t why they make their choices (unfortunately) – believe me, I have to work hard sometimes to convince a client their choice isn’t the best one – and I’ve had some tell me they’ll do it anyway.  Most come back and sheepishly agree they should have gone with my suggestion – guarantees they always will after that!

  • Lindabator

    But even when they offered her two other staterooms, she declined.  First one “vibrated” second one – they didn’t want to move.  There’s only so much you can do for some folks.

  • Lindabator

    But why is everyone here assuming she booked this with an agent?  Nothing above states so.  (And yes, as a travel agent for over 20 years, I would have steered them to a different part of the ship if THIS IS ALL THEY COULD AFFORD, which I think a lot of folks forget)  If a 3 day is all they could spring for, there are still better rooming choices, but if she did this on her own, she has to take the responsibility for the cabin choice – I’d love to know HOW this was booked, too!

  • Lindabator

    Or she could have pushed for a shipboard credit to use while onboard (to pay for a nice dinner at the alternative restaurant, perhaps a nice bottle of wine, even to pay the gratuities with!)

  • flip44

    With all the recent cruise disasters, including a sinking, and the many negative experiences, besides the high costs, why would anyone want to go on a cruise?  For the same money you can lull on a beautiful island beach and not get seasick; drunk, perhaps.  Depends what you think of as an idyllic vacation. 
    I once was given a first class reservation on the American President line when I was on assignment. I sat at the Captain’s table, literally ate the magnificent food until I was about to burst: any food I wanted anytime of day or night, brought to my cabin.  Hey, it was free, and I have a poverty complex. And what a “Titanic” show; my fellow passengers showing up every nite dressed to the teeth, and dripping with diamonds, and widows on the make. .  As I say, you can’t beat first class, and free to boot.

  • Lindabator

    But that’s not to say another traveller wouldn’t be up till 1:00 am WITH the Wii folks!  It is the travellers responsibility to ensure they are booking the right cabin, or use an agent who is familiar with cruising and can ensure a cabin assignment  that would have better met their needs.

  • Chasmosaur

    While I get what a lot of people are saying here – you need to research your liner floor plan and the other room should have been taken (unless the vibration was really, really distracting, since that would be all night and at least the Wii stomping would be done at 1 am) – I think the crux of this is really Chris’ final sentence.

    Even a cheap cruise line like Carnival shouldn’t be offering a room below a youth center where they host nightly Wii events for teens.  Or they should cut the Wii tournament off at a more reasonable hour – no later than 11 pm, tops.  That’s just bad planning, even for a cheap service.

  • http://pulse.yahoo.com/_LKHWSI5H6XYINENJT6DJ2UX7E4 Wrona

    The average traveler is probably not aware that on most major cruiselines the kids clubs, especially the teen clubs are open to 1am (teen curfews usually start at 1am).  And considering they are still open, I would expect them to be offering activities that teens like to do, like play Wii, up until time of closing. So I wouldn’t say it’s anti-family to be offering that until 1am. But I also wouldn’t expect the average cruiser without kids to be aware of that.

  • Michael__K

    Had they moved to the room with the “vibration” they probably would have had 2 good night’s sleep.

    Why would you believe that, and why would you omit the “intermittent banging”?

    It would seem more plausible to me that they decided that going to bed at 1am and sleeping late was bad but preferable to not sleeping throughout the night.

  • mbods

    What a miserable experience.  I don’t blame her a bit for being unhappy.  Obviously, Carnival doesn’t really care about their “guests”.

  • TonyA_says

    Christopher, I have an answer to your question:

    Who should have a cabin below the youth activity center?

    For this ship, the Carnival Sensation, only handicapped people “should” have a cabin below Circle C and Club 02. I’m surprised no one here has checked out the deck plan. The handicapped rooms are in the midsection near the elevator and stairway in Empress Level 7-  right below Level 8 where the Kids Activity Rooms are. Room E64 is one of the few rooms for handicaps.

    I don’t know if the OP and any of her sisters are handicapped. Or, maybe they did not want to walk far to reach an elevator. Or, they were 3 in a room and E64 offered 2 twin beds that would convert to king.  I just find it incredible that some here want to shoot the victim first (for choosing the wrong cruise or room or deck) without asking first what their situation is.

    Finally, what other cruise line offers a 2-night, 3 day cruise to the Caribbean from Orlando (Port Canaveral). What if the OP is from Orlando and does not want to drive far? Also what if the OP was on a budget, something like $500 pp max? Shouldn’t budget be considered when selecting a cruise line?

    I (painfully) read through Carnival’s website about the Sensation, Circle C, Club 02, and their Kid’s program. There is nothing there that should alarm a normal person about not being able to sleep at night at the Empress Deck. I don’t see Carnival posting a sign saying 60 years old and above cruise at your own risk.

    The fault here is Carnival’s alone. They were the ones who laid out the ship.
    Handicaps also deserve some sleep. If Carnival knew the rooms below the Kid’s Play Areas (at night) were too noisy, then they should have disclosed it.

    I am not a cruiser and as you can see why, I may never be.

  • http://profile.yahoo.com/CDS5JE2335S7NGIM6U3RDWDQR4 JoeJ

    Our first cruise was aboard a Royal Caribbean ship.  Our TA booked us a room directly below the pool deck where the band set up.  We just accepted that on the night they had the midnight pool party that we were no going to sleep early, and during the day when the band played we were not going to be napping.  Every cruise since we are sure to look at the deck plans below and above our cabin to see what is there.  Would never have thought to ask for compensation.

  • sonomajay

    The cruise was a gift, so there was no choice of cruise lines.  I wouldn’t ever choose Carnival.  They cater to party animals and I am not at all surprised at the story.  I would think that many of the passengers are just getting started at midnight.  The cruise staff has seen much worse.  I guarantee it.  Deep down, they probably don’t understand why there was a problem.

  • djp98374

    This youth center isn’t the issue….the issue is doing such stuff until 1 am that’s the issue. The youth center could still be open until later but they have quiet hour times say after 10 pm or 11pm.

  • djp98374

    Having any event happen after 11am condoned by the cruise company that may produce noise is the cruise lines fault.

    In hotels there are quiet hours from 10pm to 6am. How should this be any different on a cruise?

  • $16635417

    I missed the “…and her TWO sisters” point. A Quad would also do for three. So, curious, I went to their deck plan:


    From the way I read it…E64 does not show as a triple or quad. She was offered E144, which also appears to be a double. Am I missing something or reading the deck plan incorrectly?

  • http://flyicarusfly.com/ Fly, Icarus, Fly

    Don’t think of it as a Holiday Inn. Think of it as Caesar’s Palace. Or a hotel cum disco. Ppl walk home drunk through the corridors, talking loud. It’s almost a case of where you play and where you sleep being all the same place. Not saying I condone it, which is why choosing the right cruise line is so huge.

  • john4868

    Problem #1 Carnival Cruise for 60+ set. Sorry but if you did your research you’d find out that Carnival is more floating frat party than anything else. Not really a granny get away.

    Problem # 2 – Carnival offered twice to move them and they refused for whatever reason. Carnival tried to fix the issue while at sea and the women didn’t want their fix. There are only limited cabins in their class.

    Problem #3 – Poor cabin choice. Not sure how they ended up there but under the teens club next to the elevator is not a good choice for a cabin if you aren’t going along with the ship’s frat party atmosphere.

    Honestly, I think the biggest issue here is that the ladies made il-informed choices. If it was a Silversea cruise you can complain about loud parties until dawn, Carnival the “Fun Ship” line not so much. If that’s not your thing, you need to be aware of what the cruiseline is and choose a cabin away from elevators and surrounded by cabins.

    These ladies need to blame whoever made the Carnival choice. It doesn’t seem like a good fit. Kind of like a family vacation to South Padre island during Spring Break. Don’t complain the hotel was over run by loud drunk college kids and expect the hotel to do something about it.

  • jjj87

    I agree that everyone is entitled to a quiet room no matter whether you are in a hotel, resort, or cruise ship.  But why were these 60+ women on a Carnival cruise to begin with?  Carnival is known to cater to the younger partying type crowd.  I can understand they may have been enticed by Carnival’s itinerary and low pricing but that also attracts the “budget” travellers looking for a good time.  There are plenty of other cruise lines that host the more mature crowds…hence, better services and experiences…imho.  Why did they cheap out when celebrating a special occasion?

  • Raven_Altosk

    Agreed. I replied to Chris asking that exact question. Was this a real travel agent or an online thing? I think that’s a big part of the issue.

  • LeeAnneClark

    I find it statistically hard to believe that BOTH cabins offered them were unlivable due to noise.  Without more details on this “intermittent banging”, I can only assume that it is, again, the standard noises that occur in any moving vehicle.  If the banging in that cabin were so horrible that the cabin was unusable, then there would have been previous complaints about it and it wouldn’t be offered for use.  Just think about how unlikely it is that these poor ladies were offered TWO cabins that were unusable due to noise.

    Once again, you’re on a ship…it’s in the ocean…it’s moving.  If you need complete silence and stillness to sleep, a cruise ship is not the place to take vacation.

  • LeeAnneClark

    I’m no apologist for Carnival.  You couldn’t PAY me to go on one of those ships.

    But a full refund?  For noise?  That only went on until 1:00 am?  When they were offered a new cabin that didn’t HAVE that noise? 

    Wow.  So I guess you think they were entitled to all that food, entertainment, and transportation for free.

    (Key word in that last sentence:  “entitled”.  Just more passengers with an overactive sense of entitlement.)

  • Lindabator

    Oops!  Hit the wrong button!  I see what you mean – I wonder if we are getting the whole story here now.  ???

  • Michael__K

    The first cabin apparently didn’t have the vibrations or the intermittent banging.

    It just had a man-made noise problem until 12:45am and that is not in dispute.

    Added: And you do think that the 1 or 2 rooms that just so happened to be available mid-cruise are statistically representative?

  • djp98374

    If you complain of this constant noise to the hotel they will actually do something.

    This is negligence on the cruise line for not fully disclosing they were having a late hour event happening.

    Iff a hotel say has a wedding reception they are going to keep people away from those rooms directly above or below when possible.

    Logic says if the passengers have kids participating in this…what rooms should they get?

  • SoBeSparky

    Why 100%?  Because of Carnival’s blatant disregard for the satisfaction of its guests.  Yes, a penalty if you will.

    In courts it is called punitive damages.  Why are they renting this room in the first place?  Or why is the foot-stomping above a cruise stateroom?  All of this is strictly Carnival’s fault.  If I were disturbed by sleeping, and had to make repetitive complaints (as if Carnival did not know about the second room’s vibrations), then yes, I should get a free cruise out of the whole thing.  How is this ever considered a vacation of any kind if you cannot get a good night’s sleep?  That is fundamental.  

    And as for the reputation of Carnival as a “fun ship,” that still does not obviate the essential nature of sleep!  If it is all-night activity that Carnival wants, then let it call itself, “the cruise which never sleeps.”  

  • SoBeSparky

    Sorry, Carnival has a responsibility to rent a stateroom with the primary function of sleep.  That is what the beds are for (primarily).

  • judyserienagy

    A. Carnival is known as a party cruiseline.  B.  They offered to move her; she declined.  Kind of like expecting the price of your dinner to be refunded after you’ve eaten 90% of it and declared it unacceptable.  Im with LeeAnne, the more attention we give the whiners, the more outrageous their whining becomes.

  • Joe_D_Messina

    Totally agree with you on that. Teens like to stay up late and to expect them not to do on vacation is just silly.  

    The issue is whether it’s possible to keep the noise contained.  I’ve been downstairs from kids playing wii and it shakes the house really good.  But that’s a standard home, not a cruise ship that should be designed to mitigate noise from the passenger cabins.

  • IGoEverywhere

    A great cruise agent knows what is above, below, beside, and aound a cabin. That’s why I have cruise on 40 different kinds of ships. They mentioned vibration….I know which rooms have the problem….noise, I know where the problems are…Carnival sells rooms, not sleep, they are a monstrouse happle cattle car operation. Tou need help to pick a great locotion, whether inside or a suite. The Carnival reps on the phone  are timed to get your credit card, not teach you….most have never seen a ship…they answer the phone in Colorado.

  • john4868

    I never thought I would see the day that @LeeAnneClark:disqus  and I ended up on the same side of an issue.

    I guess that you would be all for a 100% refund for a couple that books themselves into one of the Hedonism resorts and sees “sexual” things and gets hit on? That is expected behavior at those resorts.
    Carnival is a floating frat party and that is how they advertise themselves. Frat parties go late into the night. Its expected behavior. The old ladies made a poor choice of cruiselines, poor choice in cabins and declined to move to a different cabin twice.
    Move along … there’s nothing to see here.

  • SoBeSparky

    “Move along … there’s nothing to see here.”  Is that a personal insult to me or to the 3 passengers?  If the former you should be banned.

    “old ladies”  If you think 60 is old, then you have some growing up to do.

  • john4868

    For Carnival, 60 is ancient.

  • DotWonder

    when i cruise, i know to check the deck plans above and below the cabins that i think i am booking.  if i go w/ a guarantee cabin, where the cruise line picks it for you, i know that i may be placed in a cabin below a pool deck, ping pong table, or a busy kitchen.  i either pay for a specific cabin or i roll the dice and save some money.  

  • SoBeSparky

    So a travel agent is needed as Carnival is misleading, if not untruthful, in its promotion and advertising?  Then solve the problem by requiring Carnival to tell prospective passengers that certain rooms are undesirable as to noise and sleep.  “Your room could have a scheduled party above it, over which you have no control as to sound intensity, length or timing.”  

    While a travel agent is a good resource for newbies  in any type of travel, I reject the suggestion that Carnival is blameless in selling rooms where you cannot get six or seven hours of sleep.

    There is a reason casinos, wine bars, discos, lounges and so forth are congregated together, rather than interspersed between rooms throughout the ship.A bed is for sleeping.  Beds take up to 50% of the floor space of a stateroom.  I cannot imagine a different primary function.  

  • TonyA_says

    Cheap out? Maybe that’s the only thing they could afford or was willing to pay ~330pp. Also Carnival offers a senior discount for 55 and older so that means they are enticing seniors (like these 3 ladies).

    The issue is the room beneath the kid’s play area is noisy and they did not stop play activities past 10PM. Even a 35 year old might not be able to sleep under the same circumstances.

  • jennj99738

    This is my reason for why Carnival did enough.  The TA should have discussed the cabin assignment with the women.  If they had booked the cruise themselves, they should have researched their cabin.  Every cruise line has deck plans published both by brochure and online.  Travelers have some duty to investigate and plan their travel.  Carnival offered what alternatives they had and the women rejected them.  There will always be some noise on a cruise ship. 

  • jennj99738

    As I was reading the comments, I realized that it was probably because the ladies were 3 to a room.  Only certain cabins have 3 berths–likely family cabins which are where?  Under the teen club, maybe?  I’m speculating. This was a reply to LindaBator asking why the women were assigned to this cabin. Disqus is really messed up today.

  • mszabo

    I think this somewhat reinforces MarkieA’s point.  You say they are long, and obviously they were long. But no deck plan I have seen shows the activity schedule or the hours that a particular area is used.  Is isn’t extemely unreasonable to assume a “Youth” center refers to children, and children would goto bed earlier than 1AM.    Clearly the Cruise line knows better, and with modern websites could in fact post this.  Heck there is no real reason why they don’t have user reviews from various cabins posted on their website.  For a $1000+ purchase you should expect more detailed information than is commonly provided by most travel related industries.   How come I can easily get detailed specifications and merchant provided reviews for a $2 toothbrush but the same quality information is just not there in the travel industry.  To top it off,  that same toothbrush manufacturer would usually let you return it if you are unsatisfied for a full refund.

  • sharpasice

    I think the OP should have done her homework before even booking this stateroom..Her travel agent should have also been more on the ball…there are numerous sites in additon to Carnival’s own site and  brochure that show deckplans.  I always book a room on a deck with staterooms above and below. This helps keep the noise level down. If she had researched this she would have seen that the Circle C was right above.  As far as Carnival not having no right to sell these rooms..WRONG!! Some people just wear earplugs & forget the noise and yet others it doesn’t even bother. I don’t think she should get any kind of compensation. It just leaves Carnival open to other frivolous claims. And before ppl start saying I’m just a Carnival cheerleader..I’ve never been on Carnival in my life ..but do have common sense.

  • jennj99738

     I did check out the deck plans but didn’t see the handicapped notation.  However, I am a bit confused because I see from Chris’s article that there were 3 women but the deck plan says only 2 beds?  How does that work?  No notation of any upper berths on the plan. 

  • pauletteb

    That’s a rather naive comment at best. Customer “service” people lie just as easily to your face as they do over the phone. For this one to  have said the ship was full one moment, then offered another cabin (where did that come from?) and then an “upgrade” for a higher price is par for the course. Perhaps the passengers in those “full” cabins jumped overboard to avoid the noise.

  • $16635417

    Yes. I sometimes ask questions that may seem irrelevant, but usually because something feels left out. (I can’t quite put my finger on this one.)

    Chris has mentioned in the past, how when he does ask questions, the OP sometimes feels like he/she is being challenged by Chris. (And, sometimes, details are left out for editing reasons.)

  • TonyA_says

    E64 is described as follows:
    This room includes: Two twin beds (convert to king). Chair. Full bathroom with shower. 3 closets. Picture window.
    It will allow 3 pax when you try to book it.
    The handicap sign appears if you click on the room while the deck plan is displayed.

  • Lindabator

    They don’t list the activities on a deck plan, obviously.  But they do have the information on the activities list, and as the club is for tweens, not little ones, their activities do run longer.  But it doesn’t sound as if they had anyone to guide them in their decision, which makes me curious as to how they booked this — I would be mortified if a client had an experience like this, which with a proper cabin assignment I could easily have avoided for them.

  • Lindabator

    And a good reason to use a travel agent rather than booking it yourself, if you need assistance in a case like cabin locations, etc.  So sorry this happened to them, as they could have had a wonderful time.

  • TonyA_says

    Say what? A frat party of 12-14 year old kids? The OP did not complain about drunken adults. She complained about kids stomping their feet above her till 1AM.

  • TonyA_says

    So what is their senior  (55 and older) discount for? Decoration?

  • LeeAnneClark

    LOL we see people like you on Cruise Critic all the time.

    “I couldn’t sleep because the ship was rocking too much – I want a total refund!”

    “I couldn’t find anything I liked to eat – the food was all horrible.  Among the 27 dishes on the buffet, not one of them tasted good to me.  I want a total refund!”

    “There were no deck chairs available near the pool.  I want a total refund!”

    “We had to skip a port because there was a hurricane in between the ship and the island.  They should have figured out a way to get us there, even if it put our lives in danger.  I want a total refund!”

    “I couldn’t sleep because the bed was lumpy.  I want a total refund!”

    “The singers were off-key in the show.  I want a total refund!”

    “They don’t CARE about my satisfaction!  They gave me a lumpy bed/bad food/rocky seas/bad weather.  I want a total refund.  I’m entitled to a FREE CRUISE because my satisfaction wasn’t met!”

    Please.  :::rolling eyes::::

  • LeeAnneClark

    You’re misunderstanding my point about statistics.  My point is that it’s statistically unlikely that, of the hundreds of cabins on that ship, the only two made available to them are uninhabitable due to noise polution.  That is statistically unlikely.

    What’s more likely is that they are whiners who, when they found the noise above them annoying, refused to move and exaggerated the “vibration and banging” in the second room so they wouldn’t have to…and then they could demand some money back.

  • LeeAnneClark

    LOL John Baker!  Too funny.  Yeah, truth is I usually side with the customer.  This is one of the few times I haven’t.  But this one is just over-the-top whining to me.  Seriously, I can’t even imagine demanding a refund for a “vibration and intermittent banging” in a cruise ship cabin.  Which, in the end, is what this is.

    Keep in mind, they offered them the other room…and they turned it down.  So they can’t claim their problem was the stomping above them – they CHOSE that!

  • Michael__K

    I think you misunderstood my point: the replacement rooms were not taken from a random sample.

    These rooms were probably vacant for a reason.

  • SoBeSparky

    Yes, “please” to you too.  The key to customer service is every customer deserves respect.  You obviously believe otherwise. 

    Respect does not mean the customer is always right, but that every complaint is handled seriously.  To be so dismissive is to disregard the customer in favor of commissions and profits.

  • TonyA_says

    Is a little peace and quiet at 10PM to get some shuteye too much to ask on a cruise ship? Does one need a travel agent to select a room that will increase his/her chances of not getting a dud? I really have difficulty understanding why 3 seniors have to put up with the cruise line’s incompetence? The cruise line never told them NOT to get that room because it could be noisy. So they should expect it NOT to be noisy. The OP did not complain about the food or anything of that sort. She just wanted to be able to sleep (by 10PM) and she did not also like the replacement room given to her. Nothing wrong with that either if she does not like vibrations. Ahh, she also paid $1000 for the room so that should be enough to get peace and quiet for 2-3 nights right?

  • Michelle C

    Anyone in customer service will tell you that they are or have co-workers who don’t care and will say anything at the moment- it doesn’t matter if it is on the phone or in person.

  • Michelle C

     It is likely the two rooms available were the crappy rooms.  I bet these rooms are the ones with the most complaints so Carnival doesn’t use them unless the others are sold.   You have too many variables to discuss true statistics.   It is all psychological or customer service model guessing at this point.

  • William Nicolay

    Are these people too dumb to look at a deck plan before booking?  I always look for a cabin under the dance club. Yea right! They did not do even the basic research on their cruise. They deserve absolutely no remuneration.

  • veloris

    Every time I cruise I check the ship’s decks to see what is above or below me.   If they chose to book and allow Carnival to choose their cabin…oh well.  If they chose their own cabin. without checking the decks, they learned a hard lesson.

  • Kevin Doherty

    You would actually be amazed at how many seniors cruise on Carnival ships.  I was on a five day out of Tampa several years ago, and it seemed the majority of the pax were seniors.

  • TonyA_says

     Here is an example of a Circle C Activity Schedule.  http://www.carnival.com/cms/fun/pdf/CircleC-7-Day-Activity.pdf

    Note it is NOT available on Carnival’s website. It is only posted on the ship. So how can would-be cruisers figure out if 12-14 year old kids will be doing a Wii Michael Jackson: The Experience above their head AT MIDNIGHT?

    If Carnival DISCLOSED this fact, I bet the OP would not have chosen that room or that cruise ship.

  • TonyA_says

    Yes, this should have solved the problem. Unfortunately, gone are the days when people are MORE CONSIDERATE OF OTHERS.
    My 3 boys were never allowed to jump and create noise after 10PM no matter where they are. That’s just being inconsiderate, period.

  • Jeanne_in_NE

    “Wee” hours?  Or “Wii” hours?  :)

  • Jeanne_in_NE

    Add me to the list.  Too many ear infections as a child to be able to stand the plugged up feeling of wearing ear plugs as an adult. 

  • AgentSteve

    I put the blame squarely on either the travel agent (if one was used) or the passenger (doing the booking).  As a T/A, I always look at a cabin’s location and talk to my clients first, before making a selection.  Also, I always try to “sandwich” my clients, between two cabin decks.  Further, knowing the overall philosophy of a cruise line, could have certainly prevented the acrimony.  Know your clients and book them accordingly.

  • Monica Lynn Kennedy

    I am not sympathetic to this person at all. She was offered a new room,
    yet refused. I’m a cruiser, but I am loyal to DCL. Even on those ships, I
    know that the kids rooms are open until 1AM (as seen by my 9 year old
    coming to bed after my husband and I), and the family and adult clubs
    are open later. With several thousand people on board and so many
    activities, I do not expect “quiet hours” while I’m cruising.

    Passengers need to do some due diligence before cruising and check the
    layout of the boat. They are all available online, regardless of cruise
    line. She could have easily seen that her room would likely be

  • cjr001

    Because there are plenty of negative experiences to be had trying to fly somewhere, getting a hotel somewhere, etc.

    Yes, cruises have their problems, but it’s a matter of scale: a cruise disaster impacts more people than an airline disaster and so on. Airline disasters still happen, too.

    I just wouldn’t cruise on a Carnival-owned line.

  • Joe Farrell

     Can’t anyone read anymore?  She wanted a 30% refund of her $1000 cruise fare – she wanted $300.  not $1000.  So given that you think that $200 is a suffcient refund – how about $300? 

    People actually need to read what the words say and not jump to a conclusion.

  • Brian

    They shouldn’t have to look and research cabins.  Frankly, it’s stupid to place a cabin below their Wii party room.  Carnival is responsible. 

    The idea that they need to do all this research is ridiculous.  Do you
    take your computer in to get a virus removed and expect them to wipe
    everything out?  How ’bout expect that you must tell your mechanic that
    you don’t want him to leave grease everywhere in your car?  No, that shows they
    don’t have a clue – just like Carnival.  They need to pay.

  • TonyA_says

    How can they do research? The Circle-C daily activity schedules are NOT known till the day you board the ship. Also. not all activities are rowdy.

  • Dutch Harbor

    Based on all of the comments you have left in this post I am guessing you must work in customer service.  

  • LeeAnneClark

    You would be guessing wrong.

    Those who are frequent commenters in this blog know that I RARELY side with the travel provider – I am a long-time activist for justice, equity and fairness in all transactions, and I get angry when companies attempt to rip off their customers, or treat them unfairly.

    But in this case I felt the customer was in the wrong. Noisy rooms are a fact of travel. And they were offered a less-noisy room, in which their only complaint was a “vibration and intermittent banging”.

    Sorry, but with all of the legitimate complaints and wrongdoings going on out there in the world of travel, this just seemed so trivial as to be laughable.

    So I laughed. ;-)

  • sjpvac

    Couldn’t agree more. If you go with a cruise line like Carnival, that’s what you get. She’s lucky they didn’t break down in the middle of the ocean without power like other Carnival cruises.

  • tomz2001

    carnival is tradionally a young peoples cruise line….ergo young people with kids,who like to party til the wee hours. the choice of cabin was terrible especially for seniors..it was probably really cheap.i blame the travel agent…for booking them on carnival in the first place…the cabin is a tossup…they were offered a different cabin and still complained…they belonged on a cruise line that caters to seniors..in bed by 1am on a cruise??why bother going???

  • http://www.onlinedatingranking.net/ Sonya

    two words, ear plugs. 

  • Jennifer Moore

    Ultimately, you need to do research before you book a cruise cabin.  There will be noise if you book under Circle C or one of the lounges.   There are numerous resources to do this.   You have as much control of where your cabin is in the ship as you want, but you don’t get do-overs like you might at a hotel.