Revelex pays $12,500 after Florida accuses it of “aiding and abetting” Prime Travel Protection

Remember Revelex, the Boca Raton, Fla.-based online booking company whose name came up a time or two during the Palm Coast Travel episode earlier this year?

Palm Coast Travel, you’ll recall, was fined $2,500 for selling unlicensed travel insurance through a company called Prime Travel Protection. Some observers alleged a connection between Revelex, Palm Coast Travel and Prime Travel Protection, although a link was never proven.

Well, this afternoon, a source with the state of Florida sent me a settlement agreement (PDF) that suggests there may have been a link between Revelex and Prime Travel Protection.

Florida’s Department of Financial Services has alleged that Revelex “aided and abetted an unauthorized insurer and illegally shared commissions.” It does not say who the commissions were illegally shared with.

Revelex denied the allegations. But to avoid litigation, it agreed to a consent order that includes a $12,500 bill for “investigative costs” and to cease and desist “sharing commissions with, or receiving commissions from, any person licensed as, or required to be licensed as an insurer, an insurance agency or an insurance agency, including but not limited to a travel insurance agent or travel insurance agency.”

The Revelex bill for investigative costs is the largest in the Prime Travel Protection case. Other travel agencies have been fined between $2,500 and $5,000 and were ordered to compensate customers for any damages suffered as a result of buying an unlicensed insurance product.

The agreement with Florida also stipulates that before allowing an insurer to advertise or sell its product in or from Florida through its platform, it will ensure that the company is authorized to sell insurance in Florida.

(Photo: zoute drop/Flickr Creative Commons)

  • Monica

    Thanks for keeping the updates on this one! What a crazy mess it has turned into.

  • Rick

    @Chris
    The observers who claimed a connection between Revelex and Palm Coast Travel may not be that far off. Just last week Revelex filed a lawsuit in Palm County Court against several defendants including Smart Travel Group and Smartcruiser for “trade secrets”. If I recall, Smartcruiser was part of Palm Coast Travel or vice versa. I hope you can dig further into this as it has ramifications for the travel industry.

  • Alac Marshall

    Chris,
    Thank you for continuing to keep us informed about this issue. Do you know if any other media outlets have picked this up?
    Alac

  • Christopher Elliott

    @Alac, I haven’t seen any other coverage. DFS sent this to me yesterday afternoon. I’ll update the post if there’s something new.

  • Peter

    Chris you are very fast at picking up information regarding the alleged travel insurance scam.
    I first heard of Revelex in 2008. I have written about them in two of Elliottblogs. Because Revelex is an intermediary between travel agents and cruise lines very few people know about them. They are a booking engine used by thousands of travel agents.
    So who cares? What have they done? I care, the Department of Financial Services care because they issued a C&D., and you, the traveler, should care.
    Every piece of information I quote or reference is a public document unless I have had to make estimates using numbers supplied by knowledgeable people in the travel industry.
    Revelex were the booking engine for trip Assured, rember them? They started the whole unlicensed/fraudulent (a term used by Colorado in their C&D) fiddle back in 2004/5. In one record Revelex shows up numerous times as sharing a commission with various Trip Assured travel agents. Example: Revelex-FL 561-988-5588 JW/PG-40* Jerry Watson VP of Trip Assured gives or shares with Revelex 40% commission. You have to be a top seller to get 40%.
    Not only did they share commissions they booked insurance as standalone agents, also shown it the same document.

    Once Trip Assured closed their doors Revelex continued to act for many of the same travel agents, booking unlicensed insurance with Jerry Watson, Vacation Protection Services, Travel protection Services and Prime Travel Protection. Revelex advertised this clearly on their web site. Revelex also acted for many other travel agents and legitimate insurance companies. However, because they shared a commission and they were unlicensed to sell insurance they, according to the Florida DFS, broke the law.
    In 2007 Revelex issued a newsletter announcing with great pride a new partnership with Jerry Watson of Prime Travel Protection.
    Revelex Increases Security for Travelers with Addition of Prime Travel Protection
    Business Wire, Dec 4, 2007
    • 1
    • 2
    • Next
    New Programs Provide More Insurance Options for Agents and Customers – Adding Value and Increasing Quality Of Coverage
    BOCA RATON, Fla. — Revelex Corporation, a leader in travel technology solutions for agents and vendors, today announced the integration of new travel insurance plans to its online booking solution, POWER AGENT………………………….
    By now Mr. Watson had collected over half a dozen C&D’s – how could Relelex and travel agents not know, after all the media coverage, that Mr. Watsons policies were unlicensed and fraudulent? Another document provides even better evidence that Revelex knew all about the unlicensed insurance – Trip Assured were ordered to pay over 37 claims on behalf of Revelex in 2003 and 2004.
    During late 2008 I personally wrote to Mr. David Goodis, CEO of Revelex asking why he was dealing with a con man? Another group member wrote to Mr. David Newman, Revelex’s attorney asking the same question. Credit to Revelex a couple of months later they wiped out the memory of Mr. Watson on their web site.
    Because every travel insurance policy which passed through the Revelex booking engine, to a legitimate insurer or a phony insurer (assuming shared commissions), was illegal because Revelex did not have a license to sell insurance.
    That amounts to millions of premiums!

  • NM Anasazi

    @Peter
    I think you are jumping to conclusions. If you read the order, Revelex DOES NOT admit to sharing commissions. Personally, I suspect Florida’s DFS had strong suspicion they were sharing commissions and that is why they issued the order. The only way it will be found if Revelex earned commissions would be for someone to file a lawsuit against Revelex for the sale of the phony insurance. And if they did earn commission, the DFS would not pursue the matter as their case is closed.

  • Alac Marshall

    @Peter
    You never mentioned the following document in any of your other posts?! Is this something that just became available thru a Public Records request?
    “Another document provides even better evidence that Revelex knew all about the unlicensed insurance – Trip Assured were ordered to pay over 37 claims on behalf of Revelex in 2003 and 2004.”
    Keep of the good work Peter, you may be onto something.

    @NM Anasazi
    I personally think that Revelex got off very light with the paltry $12,500 fine considering the amount of claims that Florida ordered the unsuspecting travel agencies to pay to the customers whose claims were denied, not to mention the fines, legal fees and bad press the travel agencies had to endure because of Revelex. As rumor has it, Revelex received a 5% kick-back on every Prime Travel Protection policy sold through its system. If true, that sure is alot of dough…..more than enough to cover $12,500. NM, I do believe that someone will sue Revelex very soon and the truth will come out. I hope when it does, Chris will report it.
    I also wonder what Revelex’s big customers, like American Express and Access America think about situation?

    @Rick
    Do you have any more details of this lawsuit against Smart Travel Group by Revelex?

  • Peter

    @Barry. I stand corrected. The C&D DID NOT actually state Revelex shared commissions. However, the documents I refered to strongly point to that conclusion.

  • Alac Marshall

    @Peter
    Who is Barry?

  • Rick

    @Alac
    Yes, I do have details of the lawsuit. Revelex named several parties as defendants: Smart Travel Group, Smolinski and Associates, Smartcruiser.com, LLC, Smart Cruiser Holdings, LLC, Lee Smolinski, Yair Kagan (of Bioinformatics Solutions, Inc. and Original Dexing, Inc.), Sean Lacy (former Revelex employee and currently with Serque Technologies Corp.), Out of the Box Development Inc., and Barry Smith. My source tells me that the defendants will initiate a counter suit against Revelex so it hopefully can be confirmed exactly how much Revelex made with the phony insurance.

  • Rick

    @Alec
    Do you have any idea how much money Revelex collected with the 5% kickbacks?

  • Peter

    @Barry Smith again. Could you supply more information regarding the suit Revelex v Smolinski? This whole affair is like a Sherlock Holmes thriller so I’m sure everyone is interested.

    @Alac. Thank you for the encouragement. The documents in question were made public around 2005 but I only recently got copies. Let me know if there is anything else you need.

  • Peter

    @Alac. I only know that Barry Smith and someone called Anasaze contacted me with a correction to my post. Mr or Ms Anasaze posted and Barry Smith e-mailed me on an address previously posted here. I am in the dark, but as you can see I modified any mistake I made. I want to be absolutely accurate regarding Revelex so welcome comments or corrections.

  • Rick

    @Barry Smith
    I did find additional information on the lawsuit in FL public records. Out of the Box Development, Inc. is a Boca Raton based corporation formerly named Original Dezing, Inc. The name change took place in May of this year. Sean Lacy (according to a Linked-In profile is a former Revelex employee) and Yair Kagan are listed as principals. Could the defendants have attempted to start their own Global Distribution System using “trade secrets” obtained from Revelex. Barry can you enlighten us, please?

  • James

    @Alac Marshall
    You write, “…Florida ordered the unsuspecting travel agencies to pay to the customers whose claims were denied, not to mention the fines, legal fees and bad press the travel agencies had to endure because of Revelex”.

    Are you trying to tell those of us who have been victimized that it was all Revelex’ fault and that Best Price Cruises, Legendary Journeys, Smartcruiser and all the other travel agencies were duped? A little birdie told me Revelex thinks otherwise. Gosh if I didn’t know better I would think you were one of those unsuspecting travel agencies who sold tens of thousands of phony policies through a series of illegal companies over a four year period. And that 5% kickback? Paltry compared to the fat commissions the unsuspecting travel agencies made. Keep pointing that finger, but if you want the truth, look in a mirror when you do so.

  • Alac Marshall

    @Rick
    Peter would be a better person to ask to ascertain the amount of money Revelex may have collected from the alleged 5% kick-back scheme. I would have no idea but could venture to guess it would have been substantial given the number of agencies Revelex had selling Prime. There are also rumors that Revelex received kick-backs of between 1 to 2% from legitimate insurers such as Access America. Regardless of who they received kick-backs from, they were unlicensed to sell insurance in Florida which could present a problem for the licensed insurers who may have paid these alleged kick-backs to Revelex.

    @James
    Let’s talk about those “big fat” commissions that have tossed around this blog for quite some time. Most of the posters have no clue what they are talking about. Cruise line and supplier insurance (which really isn’t insurance — that’s a discussion for another day) pay 10% commission. The big travel insurers pay more…..much more. Their commissions range from 25% to 50% depending on the volume produced and the plan offered plus override commissions. So to imply that the agents sold Prime because they earned more than they would have with another insurer is simply asinine. So why did the agents sell Prime, if not for the “big fat” commissions that they could have received from any other insurer? James, maybe your little birdie from Revelex has an answer to that question??

  • http://www.smartcruiser.com dubi

    ID Name/Corporation Address Party Type Filing Date
    @2386371 VIVA VOYAGE unavailable
    Case: 502010CA023124XXXXMB VIVA VOYAGE V SMART TRAVEL PLAINTIFF 13-SEP-10
    @2386415 VIVA VOYAGE LLC unavailable
    Case: 502010CA023128XXXXMB VIVA VOYAGE V SMART TRAVEL PLAINTIFF 13-SEP-10

  • Cliff Sousa

    Could someone please shed some light on these two lawsuits against Smart Travel? I checked the Palm County Court websie and there really are no details other than the names of the plaintiffs and defendants. Isn’t Smart Travel the company that sued Chris?

  • Jane Merryweather

    It looks like the BBB has already received information of the government action against Revelex Corporation. Their A+ rating is now gone.
    “BBB’s information on this company is being updated, and no report is available at this time.”

  • http://www.bbb.org/south-east-florida/business-reviews/advertising-agencies/smart-travel-group-ltd-in-boca-raton-fl-23000856 Howard

    Why do I think “Jane Merrywether” is Smart Travel? Probably for the same reason I believe “Alac Marshall” is Smart Travel. The anger shown by these two alter egos could only come from someone who has found themselves on the receiving end of a lawsuit. The only question that remains is will the BBB lower Revelex’ grade to the same level it did Smart Travel when it received a government action. Any guesses?

  • Douglas

    Alac has made a point. During the two years of the victims joint investigation they have not come across any documentation which showed Prime was paid more in premiums than other major carriers. Perhaps future actions will reveal something.

    It is interesting to discuss Revelex v whoever but is this relevant to the issue of unlicensed insurance? If it is please enlighten me.

  • David G.

    I just found a press release issued by smartcruiser on August 11th which mentions that it launched its own cruise booking engine. Could it be that Revelex is annoyed with them about this and sued them? Not sure how this relates to the fact that Revelex Corporation allegedly accepted illegal insurance commissions and paid a fine of $12,500.

    Here is the PR: http://www.marketwire.com/press-release/SmartCruisercom-Launches-New-Site-and-Proprietary-Cruise-Booking-Engine-1303377.htm

  • D. Hancock

    We now know that the travel agents were required to pay fines and valid insurance claims.
    We now know that Revelex Corporation aided and abetted Prime Travel Protection and Revelex shared illegal commissions and paid the steepest fine to date.
    But what about Watson? There has been silence ….dead silence about Watson.
    Could he be sitting on a beach in Panama sipping a pina colada and counting the loot? It is anyone’s guess.

  • Howard

    Let me add “D. Hancock” to my list of those I suspect are posting on this board as alter egos for Smart Travel.

    Mr. Hancock, are you claiming that Revelex was the only entity to receive commissions from Prime Travel Protection? I don’t think so – just read the orders, you may be enlightened. As far as aiding and abetting – again read the orders. Pointing your finger at Mr. Watson is a good move, but for the sake of the travel agencies, if he re-surfaces, remember he has fingers too and they won’t be pointed in the mirror.

  • John Redcorn

    “David G”…”D. Hancock”…give me a break. Who’s next? “James H.” or maybe “C. Watson”, or even “M. Johnson”. Who else are you seeking vengence against?

  • D. Hancock

    @John Redcorn
    It looks like your prediction came true.
    @Howard
    Do you think J. Watson will re-surface with Revelex in Los Angeles Superior Court?
    @Jane
    Looks like Revelex’s BBB rating only dropped to an A…not bad really. Try to figure that one out!

  • Peter

    @D. Hancock & Howard

    In the opinion of our “Group” Mr Watson will become very much involved. He is not in Panama, as was jokingly suggested, but at least one of the “Group” know where he and Christine Watson are located. Let justice take its course through the proper and lawful channels.

  • Cliff Sousa

    When I spoke to the detective over a year ago about my loss, he told me they had Watson in their sites and knew where he was. I have since found out through one of the group members that Watson has roots in South Florida because that’s where his wife is from. So, Watson re-surfacing shouldn’t be a problem whether he does it voluntarily or through a court order. You can bet when he does, he’s not going to support the travel agencies who have claimed, “but I didn’t know it was illegal to sell unlicensed insurance”. Watson will sing like a canary and explain how he sold the phony insurance for years through multiple companies and to the same travel agencies. This is going to be interesting.

    P.S. Per my post above – does anyone have information on the two lawsuits against Smart Travel. I did go back in the archives of Chris’ blog and Smart Travel is the company that sued Chris and Paul (the customer).

  • D. Hancock

    @Cliff
    Are you talking about the Revelex lawsuit against Smart Travel?

  • Cliff Sousa

    @Hancock
    The court website indicates that the Revelex lawsuit against Smart Travel had to do with “trade secrets” and David posted a link that might be relevant to the lawsuit, but it’s still not clear. And there is nothing I can find about the Vista Voyage lawsuit. Do you know about that one?