It is unfortunate that Mr. Channaveer’s parents were denied boarding, and that he and his wife decided not to take their cruise. It is important for all travelers to remember that having the correct documentation, including visas, is an important part of the vacation planning process.
So I guess that’s a “no” on the refund, then?
I’m really bothered by these cases, because they seem to happen with such frequency. On Channaveer’s cruise, two other families from the Philippines were also denied boarding because of paperwork issues. There must be a better answer than, “Buy travel insurance.” And you’d think cruise lines would figure out a more efficient way of communicating these very important paperwork requirements, right?
I ran RCCL’s answer past Channaveer, who told me the company was “totally wrong” about its records. “I have the phone records from AT&T showing I called them right after I made the ticket purchase specially to ask about the visa question,” he told me. “And I was mislead and I dont know the name of the person I talked to, nor do I have any recording of it.”
Also, Channaveer checked in online and offered all of the passport numbers of his party. Wouldn’t that raise some kind of red flags with RCCL, prompting it to notify him of the problem?
Another sunk cruise. And sadly, another case dismissed.