When Peter Mescher’s Sony laptop breaks, he’s not worried. His extended warranty covers “accidental” damage. But is that wording in his warranty an accident?
Mexico doesn’t need any more bad press. Between drug violence and natural disasters, it’s had enough, thanks very much.
All of which makes Dave Dudar’s story so difficult for him to tell — and for me to write.
Dudar has been a frequent visitor to Cancun since 1998. He’s also worked in the tourism industry as a former marketing official for Meet College Park Georgia, the convention and visitors bureau for the Georgia city that houses Hartsfield-Jackson Atlanta International Airport, as well as with Vail Resorts and United Airlines.
“This is the fourth time I have rented a car in this country in four years,” he told me.
It is probably the last.
Rob Rumohr was looking forward to his Western Caribbean cruise on the Norwegian Epic, with ports of call in Jamaica, the Caymans and Mexico.
“We had been planning a special vacation for several months,” he says. He was bringing his mother, who had been recently widowed, on the cruise.
“I needed to plan something for her to look forward to since I knew it was going to be especially difficult for her,” he says.
Were Chelsea Paterson and her friends “wrongfully evicted” from their room in Boston?
Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of the city? That is the question we are trying to answer in today’s case from the trenches of consumer advocacy.
Jo Ann Good had no idea.
No idea that her Avis rental would burst into flames on the road to Montpellier, France. No idea that Avis would try to charge her for an incident report with the French police. And no idea that she’d be on the hook for the damage to her personal belongings.
Edward Picarella needs your help now.
But he’d like more than the name of an executive in charge. He wants his identity back.
See, someone stole it. Here are the details on this new case, which just landed in our forums. As a reminder, these are totally unvetted consumer problems that are unfolding in real time.
If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect.
True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two together. Some passengers feel the interior of a plane should be a designated quiet zone; others treat it as a playground. It’s a conflict as old as commercial aviation.