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    Hey American Airlines, where’s the refund for my canceled flight?

Hey American Airlines, where’s the refund for my canceled flight?

When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?

What do I need to know about an “affinity” credit card?

So-called “affinity” credit cards can be a good deal for collecting miles and points — but not always. I outline […]

Help! Verizon’s “global” plan overcharged me

Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?

  • What’s do I need to know about the fine print in my loyalty program?
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    What’s do I need to know about the fine print in my loyalty program?

What’s do I need to know about the fine print in my loyalty program?

Your loyalty program contains a few clauses in the terms and conditions that you absolutely must know about before you […]

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    Does “Heather” from the IRS want to make a “legal allegation” against you?

Does “Heather” from the IRS want to make a “legal allegation” against you?

An IRS audit is something you wouldn’t wish on your worst enemy, and I speak from experience. Not only do […]

How do you pick a loyalty program that’s loyal to you?

When you’re picking a loyalty program to join, how do you determine which one is right for you? Here are […]

Does she deserve a refund for this Princess cruise?

Lindie Wilhelm and her sister didn’t wait until their recent Princess cruise ended to “escape completely,” as the cruise line […]

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