“I am so tired of consumer reporters complaining about the size of the seats on a plane,” an email from […]
Is your name on the wall? If you’re reading this, then it should be.
Janice Batchelder contacted me recently to ask for help with a Princess Cruise case — and then, after some consideration, […]
You don’t have to click around too long online to find an award. They’re as common as pop-up ads — […]
Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was […]
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention […]