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Should the government regulate loyalty programs?

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention […]

Is it time for minimum airline seat standards?

It’s not your imagination. Airline seats are shrinking.

Today is your day

If you’ve ever read something useful on this site that allowed you to make a more enlightened consumer purchase, today […]

Hang on, this hotel doesn’t exist!

Angela Newby books a room at a Ramada Inn, but when the hotel closes, her stay is in limbo. Who […]

Help, my Cardcash gift card is bogus!

Veronica Wittmann buys a $100 gift certificate through a company called Cardcash. Then the money disappears. What happened?

“Thanks for nothing”

People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its […]

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    She says she paid for a first-class ticket, so why didn’t she get one?

She says she paid for a first-class ticket, so why didn’t she get one?

When Gloria Brimley booked a flight from Chicago to El Paso on US Airways through Cheaptickets, she thought she was […]