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    Can you handle the truth about shrinking airline seats and baggage fees?

Can you handle the truth about shrinking airline seats and baggage fees?

“I am so tired of consumer reporters complaining about the size of the seats on a plane,” an email from […]

If your name isn’t on the wall, here’s why it should be

Is your name on the wall? If you’re reading this, then it should be.

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    Honest passenger withdraws complaint after reviewing her paperwork

Honest passenger withdraws complaint after reviewing her paperwork

Janice Batchelder contacted me recently to ask for help with a Princess Cruise case — and then, after some consideration, […]

Here’s a new customer service award you’ll actually use

You don’t have to click around too long online to find an award. They’re as common as pop-up ads — […]

Left at the wrong airport after a cancellation

Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was […]

Should the government regulate loyalty programs?

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention […]

Is it time for minimum airline seat standards?

It’s not your imagination. Airline seats are shrinking.