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About Christopher Elliott

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So far Christopher Elliott has created 5500 entries.

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

An empty vacation package from Expedia

Gladys Martin’s Expedia vacation package is missing two key components. Should she have to pay for its mistake?

Help, my Lenovo laptop is cursed

Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it?

Flying somewhere? You’re not going to like what’s next

I’ve seen the future of air travel — at least the kind of future the airline industry wants — and […]

Are they overcharging for your flight?

This is the online version of Elliott’s Email, my weekly email newsletter. You can subscribe to my daily email newsletter […]

Sacré Coeur! This isn’t the hotel I booked

When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.

What kind of coverage should my card have?

Credit cards come with all kinds of bells and whistles. Here are the ones you should have if you