“Frequent flier programs have become a monkey business”

Another day, another disgruntled frequent flier. And another claim that loyalty programs are a scam.

This one comes to us by way of Efrin Knight, who, like many loyal air travelers, once believed that loyalty programs were — well, loyalty programs. That’s if you were loyal to an airline, it would be loyal back.
Continue reading…


This Memorial Day, drive when no one else is looking

Today’s last word goes to Nokia Here, a mapping provider for the automotive industry.

Why would we want to hand Nokia the mike? Because you’re probably gearing up for your annual Memorial Day drive, and Nokia, which has a massive database with traffic statistics, ran a few numbers on the five busiest cities.
Continue reading…


What am I owed for a virus-stricken cruise?

Max and Jan Sherman say they had a “terrible” experience on what should have been an amazing cruise of Australia and New Zealand on the Celebrity Solstice last year. The cruise line promised to compensate them for their trouble, but so far it hasn’t.
Continue reading…


Please, no more car rental surprises!

When you rent a car, all you really want are the keys and reliable directions, thanks very much. No surprises.

But a surprise is exactly what Theresa Speake says she got when she rented a car in Cancun, Mexico, recently.
Continue reading…