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Delayed on Alitalia, but where’s my check?

Neil Kyle is bumped from an Alitalia flight and then given the runaround when he asks for compensation under

Help! CenturyLink sent me a modem I didn’t want

When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?

“I am afraid we are victims of a scam”

Lynda Shirley thinks she’s been scammed.

Should I turn down cases because of an entitled attitude?

It’s been a busy summer for travel complaints. A little too busy.

The one rule your airline hates the most

Thank you for reading Elliott’s Email, my entertaining and eminently useful weekly email newsletter. Don’t forget, you can subscribe to […]

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    Does she deserve a full refund for a hotel room she stayed in?

Does she deserve a full refund for a hotel room she stayed in?

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first […]

Should you go for a last-minute upgrade?

Judith Patrizzi did it. So did Linda Petzler.