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The one rule your airline hates the most

If there’s one regulation that airlines hate more than anything, it’s the 24-hour rule.

Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Did Starbucks steal $167 from this woman?

When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?

Spirit charges for checked luggage again … and again

Here’s a trick question: If you fly from point “A” to point “B” on the same airline how many times […]

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    Yes, $859 is lower than $766 — you got a problem with my math?

Yes, $859 is lower than $766 — you got a problem with my math?

If you think you can beat a travel company at its pricing game, then meet Ron Faul.

What happens when those hot summer deals evaporate?

Thank you for reading Elliott’s Email, my entertaining and eminently useful weekly email newsletter. Don’t forget, you can subscribe to […]

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    No “low” fare guarantee at United Airlines – plus, they’re rude!

No “low” fare guarantee at United Airlines – plus, they’re rude!

Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.