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About Christopher Elliott

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So far Christopher Elliott has created 5503 entries.

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is […]

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    Missed my uncle’s funeral – how about a refund, American?

Missed my uncle’s funeral – how about a refund, American?

If Bonnie Kaster didn’t know that an airline’s published schedule is meaningless, she does now.

Is it safe to go in the water this summer?

When Ken Siegfried heard that the U.S. Consulate General in Hamilton, Bermuda, had issued a warning about ongoing dumping of […]

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

An empty vacation package from Expedia

Gladys Martin’s Expedia vacation package is missing two key components. Should she have to pay for its mistake?

Help, my Lenovo laptop is cursed

Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it?

Flying somewhere? You’re not going to like what’s next

I’ve seen the future of air travel — at least the kind of future the airline industry wants — and […]