What am I owed for a virus-stricken cruise?

Max and Jan Sherman say they had a “terrible” experience on what should have been an amazing cruise of Australia and New Zealand on the Celebrity Solstice last year. The cruise line promised to compensate them for their trouble, but so far it hasn’t.
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Please, no more car rental surprises!

When you rent a car, all you really want are the keys and reliable directions, thanks very much. No surprises.

But a surprise is exactly what Theresa Speake says she got when she rented a car in Cancun, Mexico, recently.
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Good Southwest, bad Southwest!

I’m pleased to bring you a new feature called “The Final Word” in the 6 p.m. time slot. It does exactly what it says: It lets whoever is writing it have the final word of the day. I’ll go first.

No good deed goes unpunished in the advocacy world. So when Andrew Der’s story about Southwest Airlines going the extra mile to help a grieving mother went live this morning, it was interrupted by a chorus of critics, of course.
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Is train travel safe in America?

For the 238 passengers and 5 crew aboard Amtrak Northeast Regional Train 188 between Washington to New York, which derailed north of Philadelphia Tuesday evening, train travel was not a safe mode of transportation. At least eight people were killed and 200 were injured in the accident.

But if you’re wondering if traveling by rail in the United States is safe for you, it turns out there’s a more reassuring answer.
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