All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute and then canceled shortly thereafter — easy come, easy go. So why not refund her $459?
If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing?
Consider what happened to Andres Holland, who contacted me recently asking for help with his lost luggage. It’s an odd problem from today’s Should I Take the Case? file, and it also raises bigger issues of avaricious change fees and intransigent airline policies. Continue reading…
Like most people who contact us, George Arthur needed help.
A few weeks ago, he and a group of six family members flew from London to Porto, Portugal.
“We were to connect with our long planned and anticipated Uniworld Portugal cruise leaving later that evening,” he explains. Continue reading…
All Pablo Svirsky wanted was a small refrigerator at his hotel in Las Vegas.
It was for his wife, Carolyn. She needed a place to store her breast milk for their son while they attended a wedding.
(*) Unfortunately, we can’t afford to pay you.
How’s that for an asterisk?
Today, against all odds, we posted a new company contact for Canon USA.
Today, against all odds, we’ll publish five original stories.
As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore, the Mount Vernon Hotel, was being remodeled and reopening as the Hotel Indigo Baltimore — Mt. Vernon. Continue reading…