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Are cruise lines doing enough to protect their passengers?

Pat Busovicki’s Eastern Caribbean cruise on the Carnival Dream almost ended in a nightmare.

Maybe your travel standards are too low

Incredible customer service and travel used to be more or less synonymous. Not anymore.

Should United Airlines pay for its mistake – or should I?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is […]

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    Hey Kohls, why can’t I have those body bags at the sale price?

Hey Kohls, why can’t I have those body bags at the sale price?

Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase.

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    What happened to my travel industry – and how do I get it back?

What happened to my travel industry – and how do I get it back?

Glen Brewer is an unashamed railroad enthusiast. He runs a website that specializes in 19th century trains. And that made […]

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    Is this enough compensation for being locked in the bathroom?

Is this enough compensation for being locked in the bathroom?

United Airlines flight 6260 from Los Angeles to Bozeman, Mont., experienced a little mechanical problem on July 2. One of […]

Gross encounters of the airborne kind

Thanks for reading Elliott’s Email, my weekly newsletter. I’m so grateful for your support – without you, none of the advocacy […]

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