The death of a customer doesn’t guarantee survivors a refund

Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.

Eckert, a business analyst from Los Angeles, asked her cruise line, Viking River Cruises, for a favor: Could she change the second passenger’s name from her husband’s to that of a friend who had also recently lost a spouse?
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What would make summer travel even better?

Is it too soon to start thinking about summer travel? Maybe just a little. But it’s not too soon to think about making summer travel better.

Early numbers suggest more Americans will vacation during the warm months than last year. They plan to spend 8% more on leisure travel than in 2014, according to a recent survey conducted by Choice Hotels. That’ll translate into an average of four to five trips this year, and most of them will happen during the summer season, an AARP survey says.
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“I think it’s a waste of time to rebut this ignorant drivel”

Love it or hate it, we’ve started publishing an op-ed feature every day.

As I explained last week, we may be biased toward the consumer, but we also need to understand the other side.

I knew this wasn’t going to be easy, but I also didn’t expect the angry response from an “expert” who often espouses pro-industry positions. He’d complained about one of our stories. I invited him to write an op-ed for the site.

His answer: “I think it’s a waste of time to rebut this ignorant drivel.”
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