About Elliott

Elliott is a site that advocates for you.

Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t.

Here’s a little more information about our mission and our causes.

If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us a request and we’ll investigate. Please read our frequently asked questions before getting in touch.


Teri Bergin, editorial

Teri Bergin is a writer and editor based in Orlando. You can reach her at terib32836@yahoo.com.

Trent Bonsall, research

Trent Bonsall, based in Montreal, handles our database of company contact information. He can be contacted at trent.bonsall@gmail.com.

Steven Glover, technology

Steven Glover is responsible for ensuring the site operates smoothly. He’s been a part of the Elliott team since 2009, and has overseen countless redesigns. Email him at steven@tgcfl.com.

Sara Shopkow, editing

Sara Shopkow is an editor based in Oakland, Calif. You can reach her at sshopkow@gmail.com.

Grant Ritchieforums

Grant Ritchie oversees the site’s forums and a team of volunteer advocates who help resolve cases in real time. You can find him at gritchie9@gmail.com.

Peggy White-Davisnewsletters

Peggy White-Davis edits this site’s newsletters. She’s at pwd440@gmail.com.

Christopher Elliott, founder and publisher

Christopher Elliott is a consumer advocate, multimedia journalist and customer service expert known for his practical advice and creative solutions to customer-service problems. Here’s more information about him and here are a few important disclosures about his advocacy practice. Contact Elliott at elliottc@gmail.com.


Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please send us an email. We’d love to have you on board.