Elliott is a site that advocates for you.
Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t.
Here’s a little more information about our mission and our causes.
If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us a request and we’ll investigate. Please read our frequently asked questions before getting in touch.
Michelle Bell, newsletters
Based in Long Beach, California, Michelle Bell oversees the production of our daily newsletter. With a diverse professional and educational background, she has spent many years working in the travel industry and has visited 6 continents, with plans to visit the 7th next year. You can reach her at firstname.lastname@example.org.
Dwayne Coward, advocacy
Dwayne Coward is in charge of our advocacy department. A FAA-licensed flight dispatcher for the U.S. Air Force, he manages all of our incoming requests for help. You can reach him at email@example.com.
Jennifer Finger, editorial
Based in Houston, Jennifer Finger manages our editorial coverage. When she’s not working for consumers, she’s a CPA, freelance editor, writer, and actress. She can be reached at firstname.lastname@example.org.
Steven Glover, technology
Steven Glover is responsible for ensuring the site operates smoothly. Email him at email@example.com.
Jessica Monsell, executive director
Jessica Monsell is our executive director. With a distinguished track record as a consumer advocate, Jessica joined Elliott.org following a decade of work on behalf of hundreds of air crash victims at one of the nation’s largest plaintiffs’ law firms. An active writer and fierce advocate for consumers, she can be reached at firstname.lastname@example.org.
Christopher Elliott, founder and publisher
Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please send us an email. We’d love to have you on board.