Elliott is a site that advocates for you.

Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t.

Here’s a little more information about our mission and our causes.

If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us an email and we’ll investigate. Please read our frequently asked questions before getting in touch.


Joshua Floyd, managing editor for research

Josh Floyd is an experienced conflict management professional working in healthcare and the public sector. He has a Bachelor of Science in communication and a Master of Science in conflict management from Kennesaw State University. Floyd is in charge of maintaining and updating our database of company contacts. Contact him at .

Steven Glover, chief technology officer

Steven Glover is responsible for ensuring the site operates smoothly. He’s been a part of the Elliott team since 2009, and has overseen countless redesigns. Email him at .

William Leeper, managing editor for opinion

William Leeper is a licensed private security officer who has been with Elliott.org since 2012. He manages the internal workflows associated with our site and works with our daily columnists and our editing team to make sure everything is flowing smoothly and being posted on time. William lives with his wife and three daughters in rural western Arkansas. He can be reached at .

Nina Perry, managing editor for editorial

Nina Perry is an experienced editor and journalist who ensures all the “i”s are dotted and “t”s are crossed on this site. If you see a typographical error or grammatical snafu, please let her know at .

Grant Ritchie, managing editor for forums

Grant Ritchie oversees the site’s forums and a team of volunteer advocates who help resolve cases in real time. You can find him at .

Christopher Elliott, founder and publisher

Christopher Elliott is a consumer advocate, multimedia journalist and customer service expert known for his practical advice and creative solutions to customer-service problems. Here’s more information about him and here are a few important disclosures about his advocacy practice. Contact Elliott at .



Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please . We’d love to have you on board.