Elliott is a site that advocates for you.
Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t.
If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us an email and we’ll investigate. Please read our frequently asked questions before getting in touch.
Christopher Elliott, founder and publisher
Christopher Elliott is a consumer advocate, multimedia journalist and customer service expert known for his practical advice and creative solutions to customer-service problems. Here’s more information about him. Contact Elliott at .
Joshua Floyd, managing editor for advocacy
Josh Floyd is an experienced conflict management professional working in healthcare and the public sector. He has a Bachelor of Science in communication and a Master of Science in conflict management from Kennesaw State University. Floyd coordinates the cases we receive and ensures each one is resolved. Contact him at .
Steven Glover, chief technology officer
Steven Glover is responsible for ensuring the site operates smoothly. He’s been a part of the Elliott team since 2009, and has overseen countless redesigns. Email him at .
Charles Leocha, managing editor for policy
Charles Leocha is the co-founder of the Consumer Travel Alliance, a Washington nonprofit that advocates for travelers. He handles policy issues for this site. Contact him at
Joseph Luther, managing editor for information systems
Joseph Luther has an extensive background in technology and uses his skills to coordinate the information systems efforts on Elliott. Those include ensuring all the contact pages are up to date. Contact him at
Nina Perry, managing editor for editorial
Nina Perry is an experienced editor and journalist who ensures all the “i”s are dotted and “t”s are crossed on this site. If you see a typographical error or grammatical snafu, please let her know at .
Moderators are volunteers who care about the level of engagement on this site and are willing to invest their time helping maintain order. They have the ability to edit and delete comments, to mark comments as “spam” and to disable an account. Here are the guidelines they are tasked with enforcing.
Special thanks to the current team: John Baker, Brian Bennert, Bryan Drost, Vicki Elliott, Jennifer Finger, James Pham, Chris Polka, Grant Ritchie, Scott Smith and Amy Solan.
Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please . We’d love to have you on board.