About Elliott

Elliott is a site that advocates for you.

Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t.

Here’s a little more information about our mission and our causes.

If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us a request and we’ll investigate. Please read our frequently asked questions before getting in touch.


Michelle Belldirector at large

Based in New Orleans, Michelle Bell helps the advocacy cause in a variety of roles, including editing, production, research and writing. With a diverse professional and educational background, she has spent many years working in the travel industry and has visited 6 continents, with plans to visit the 7th next year.

Dwayne Coward, advocacy

Dwayne Coward is in charge of our advocacy department. A FAA-licensed flight dispatcher for the U.S. Air Force, he manages all of our incoming requests for help.

Michelle Friedman, editorial

Michelle manages our editorial coverage and is also part of our advocacy team. She is a licensed clinical social worker and writer.

Steven Glover, technology

Steven Glover is responsible for ensuring the site operates smoothly.

Christopher Elliott, founder and publisher

Christopher Elliott is the founder of this site. If you need help, please fill out this formHere’s more information about him and here are a few important disclosures about his advocacy practice.


Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please fill out this form. We’d love to have you on board.

Here’s our privacy policy.