Elliott is a site that advocates for you.

Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t. It is the official advice site for Travelers United, the nonprofit consumer organization.

Here’s a little more information about our mission and our causes.

If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us an email and we’ll investigate. Please read our frequently asked questions before getting in touch.


Christopher Elliott, founder and publisher

Christopher Elliott is a consumer advocate, multimedia journalist and customer service expert known for his practical advice and creative solutions to customer-service problems. Here’s more information about him. Contact Elliott at .

Nancy Marine, research director

Nancy Marine has been a travel writer since 2006, when she published her first article about the chickens in her barn. She moved on to travel writing and has been blessed with traveling to her heart’s content, taking her son with her at times to help him grow, too. Nancy is a Buckeye at heart and lives in Southern Ohio, where she grew up, with three of the most incorrigible dogs found anywhere. She coordinates and updates the company contact pages on Elliott. Contact her at .

Joshua Floyd, managing editor for advocacy

Josh Floyd is an experienced conflict management professional working in healthcare and the public sector. He has a Bachelor of Science in communication and a Master of Science in conflict management from Kennesaw State University. Floyd coordinates the cases we receive and ensures each one is resolved. Contact him at .

Steven Glover, chief technology officer

Steven Glover is responsible for ensuring the site operates smoothly. He’s been a part of the Elliott team since 2009, and has overseen countless redesigns. Email him at .

William Leeper, managing editor for mediation

William Leeper is a fire safety equipment inspector who has been with Elliott.org since 2012. He actively mediates consumer cases and manages internal workflows. William lives with his wife and daughters in rural Western Arkansas. Contact him at [email protected]

Charles Leocha, managing editor for policy

Charles Leocha is the co-founder of the Consumer Travel Alliance, a Washington nonprofit that advocates for travelers. He handles policy issues for this site. Contact him at .

Nina Perry, managing editor for editorial

Nina Perry is an experienced editor and journalist who ensures all the “i”s are dotted and “t”s are crossed on this site. If you see a typographical error or grammatical snafu, please let her know at .

Steve Surjaputra, managing editor for news

Steve Surjaputra has been the news editor for Consumer Traveler and is an avid traveler. He edits The Scan, a daily digest of headlines from around the world of travel and customer service. Contact him at .


Moderators are volunteers who care about the level of engagement on this site and are willing to invest their time helping maintain order. They have the ability to edit and delete comments, to mark comments as “spam” and to disable an account. Here are the guidelines they are tasked with enforcing.

Special thanks to the current team: John Baker, Brian Bennert, Bryan Drost, Vicki Elliott, Jennifer Finger, James Pham, Chris Polka, Scott Smith and Amy Solan.


Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please . We’d love to have you on board.