About Elliott

Elliott is a site that advocates for you.

Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t.

Here’s a little more information about our mission and our causes.

If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us a request and we’ll investigate. Please read our frequently asked questions before getting in touch.


Trent Bonsall, research

Trent Bonsall, based in Montreal, handles our database of company contact information. He can be contacted at trent.bonsall@gmail.com.

Rick Gegenheimer, editorial

Rick Gegenheimer is a former travel industry executive, pilot and a scuba diver with more than 30 years of travel experience. He can be reached at rickggn@gmail.com.

Steven Glover, technology

Steven Glover is responsible for ensuring the site operates smoothly. He’s been a part of the Elliott team since 2009, and has overseen countless redesigns. Email him at steven@tgcfl.com.

Nina Perry, editing

Nina Perry is an experienced editor and journalist who ensures all the “i”s are dotted and “t”s are crossed on this site. If you see a typographical error or grammatical snafu, please let her know at nina.perry191@gmail.com.

Grant Ritchieforums

Grant Ritchie oversees the site’s forums and a team of volunteer advocates who help resolve cases in real time. You can find him at gritchie9@gmail.com.

Peggy White-Davisnewsletters

Peggy White-Davis edits this site’s newsletters. She’s at pwd440@gmail.com.

Christopher Elliott, founder and publisher

Christopher Elliott is a consumer advocate, multimedia journalist and customer service expert known for his practical advice and creative solutions to customer-service problems. Here’s more information about him and here are a few important disclosures about his advocacy practice. Contact Elliott at elliottc@gmail.com.


Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please send us an email. We’d love to have you on board.