Jennifer Chropkowski sees a fabulous deal on two cases of cat food at Walmart com and places an order. But she only receives two cans. The retail giant promises to correct the problem, but inexplicably sends just two more cans — and a formal letter announcing that Chropkowski is now banned from Walmart. What’s going on here? “Banned from Walmart over two missing cases of cat food!”
Latonya Holloway’s TV stopped working. Good thing she bought the extended warranty from Wal-Mart. Or is it?
Question: I bought a 24-inch Element Electronics TV from Wal-Mart with an extended warranty a year ago. Last month, it stopped working and I couldn’t get a picture on it. I contacted Wal-Mart, and a representative told me to contact Element, because it was still under its manufacturer’s warranty.
I contacted Element and told them the problem. They told me to fax them the proof of purchase. I did. I received a case number and was told to ship the TV to them, which I did.
I’ve been in contact with Element since then to find out about the status of my TV. I’ve called at least 20 times and I’ve had the same conversation over and over. They ask for my tracking number and they promise to send me a TV.
“Where’s my replacement TV from Wal-Mart?”