If you rented a vacation home this summer, you probably have a story like Michelle Lawson’s. She has lost count of the times she has checked into an apartment, only to find that it’s lacking something important, such as towels, soap, a working dishwasher or an Internet connection. Read more “Excuse me, your vacation rental is missing something”
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
So when Lyon-Reiser was notified that her rental company would pocket her $500 security deposit for allegedly scratching a hardwood floor — damage she insists she did not do — it added insult to her injury.
Now, she wants me to help her get the deposit back, even though there are photos of the damage (above), which she says are inconclusive.
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
Alas, the fourth time wasn’t a charm for Thomas.
Her first warning? The method of payment.
“We were surprised when the owner asked for a deposit check rather than credit card,” she recalls. “But we confirmed with our friends that they had always made the deposit by check.”