How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.
Read more “How can I get a refund for a canceled vacation rental?”

How to easily avoid a costly vacation rental scam

An internet prowler recently snagged Goldie Min in a costly vacation rental scam by luring her off the Vrbo site to pay a $500 deposit. This scammer was so savvy that Min didn’t even realize she had been led away. But when Vrbo canceled her rental and informed her the listing was a sham, Min was jolted into reality. Read more “How to easily avoid a costly vacation rental scam”

I think this is a dangerous vacation rental. I want a refund!

What should you do if you check into a dangerous vacation rental? That’s the problem Shui-man Tong faced when she arrived in Lisbon — and found her TripAdvisor rental was “uninhabitable.”

It was early December, and the temperature inside the rental had plunged below 40 degrees. What happened next forced Tong to find alternate accommodations and ask TripAdvisor for a refund. Read more “I think this is a dangerous vacation rental. I want a refund!”

Are travelers cooling to the sharing economy?

Angela Diaz suffers from travel sharing fatigue. She recently rented a two-bedroom home in Dania Beach, Florida, but wishes she’d stayed in a hotel, instead. Read more “Are travelers cooling to the sharing economy?”