How to make United Airlines keep its promises

You could almost hear a collective groan from the traveling public last week when United Airlines CEO Oscar Munoz promised a congressional hearing that his airline would “do better” in the wake of the David Dao dragging incident.

Better than what, exactly? Read more “How to make United Airlines keep its promises”

Hey Bravofly, what happened to my United booking?

Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help. Read more “Hey Bravofly, what happened to my United booking?”

Hey United, where are my 180,000 frequent flier miles?

Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed. Read more “Hey United, where are my 180,000 frequent flier miles?”

Even more funny airline math on this downgrade, but is there a solution?

United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”

But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Read more “Even more funny airline math on this downgrade, but is there a solution?”

Should United reimburse me for my rental car?

Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
Read more “Should United reimburse me for my rental car?”

If they didn’t tell me about this $200 change fee, do I still have to pay it?

A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
Read more “If they didn’t tell me about this $200 change fee, do I still have to pay it?”

Someone just did something about the ‘stranglehold’ on airline competition

Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.

She noted that Virgin America, Frontier Airlines, Allegiant Air, Spirit Airlines and Alaska Airlines sent a letter to the Federal Aviation Administration and the US Department of Transportation, complaining about the “vise grip” on hundreds of takeoff and landing slots in New York.
Read more “Someone just did something about the ‘stranglehold’ on airline competition”

Why can’t Aubie fly on United?

United Airlines won’t let Chris Kielich’s service dog board a flight to London. Can it do that?

Read more “Why can’t Aubie fly on United?”

I’ll never fly again — can I get a refund from my airline?

Brenda Brown will never fly again. So why won’t United Airlines refund her nonrefundable ticket?
Read more “I’ll never fly again — can I get a refund from my airline?”