This TripAdvisor website error should be easy to fix. It isn’t.

When is a Holiday Inn actually a Rodeway Inn? When you’re booking on TripAdvisor, that’s when. At least that’s what Thomas Burgei discovered when he tried to make a reservation through the site and encountered a TripAdvisor website error that he couldn’t resolve. Read more “This TripAdvisor website error should be easy to fix. It isn’t.”

A Booking.com promotion that was too good to be true!

Kelly Thomas receives an email announcing a hard-to-believe Booking.com promotion. It says that during her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true? Read more “A Booking.com promotion that was too good to be true!”

Travel blacklists: Turning tables on the industry

Maybe you’ve heard about Jason Puerner, or someone like him.

Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. Read more “Travel blacklists: Turning tables on the industry”

Should Hilton have the last word on this TripAdvisor takedown?

Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.

Read more “Should Hilton have the last word on this TripAdvisor takedown?”

“This is not what we had signed up for”

Anita Muldoon found what she thought would be the perfect vacation rental in Nice, France, through TripAdvisor Vacation Rentals. But she thought wrong.
Read more ““This is not what we had signed up for””

Are airlines pulling a bait-and-switch?

Alina Novak’s complaint had a familiar ring to it. While she was searching for an inexpensive round-trip ticket from Toronto to Fort Lauderdale, Fla., on TripAdvisor.com, she stumbled upon a $177 airfare.
Read more “Are airlines pulling a bait-and-switch?”

Why fake reviews don’t really matter

Catchawan/Shutterstock
Catchawan/Shutterstock
Don’t believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.

At least that’s the standard warning issued repeatedly by travel experts for the last decade. The ratings are rigged by hotel or restaurant operatives, or by unhappy patrons trying to shame a business, they say. Since the sites make no meaningful efforts to stop these bogus posts, all the so-called user-generated sites should be ignored when you’re planning your next trip.

That’s wrong.
Read more “Why fake reviews don’t really matter”

Is TripAdvisor still letting hotels rig their reviews?

Achim Baque/Shutterstock
Achim Baque/Shutterstock
TripAdvisor is a regrettable by-product of the information revolution whose user-generated ratings too often hurt travelers and travel companies more than they help.

As I’ve noted in the past, the company cynically monetizes the labor of its unpaid contributors while making virtually no effort to verify its reviews.

TripAdvisor doesn’t promise its readers much, but the least it can do is to live up to the few guarantees it makes.

Even so, when I heard from Ellen Garland, who charged the company with allowing a hotel in Anguilla to brazenly game its ratings, I didn’t want to go there.
Read more “Is TripAdvisor still letting hotels rig their reviews?”

Is Glenn Monroe’s bed and breakfast really a “horrible” place? Let’s ask TripAdvisor

Glenn Monroe and his wife own the Westbrook Inn, in Connecticut, which he describes as the “perfect” place to “step back in time to the romantic Victorian era.”

But that isn’t how some TripAdvisor reviewers see it. Although the Westbrook Inn is fairly highly ranked on the site, it has a few critics, some of which claim his rooms are overrated and that Monroe’s staff is “not nice.”
Read more “Is Glenn Monroe’s bed and breakfast really a “horrible” place? Let’s ask TripAdvisor”