After the Middle East erupted in chaos earlier this year, Amber Ford decided to cancel her flight to Egypt. Good thing she’d bought insurance through Travel Guard, she thought. She’d be getting a full refund for the $2,500 she spent on her tickets.
Even though her policy promised to cover “a terrorist incident in a city listed on the Insured’s itinerary within 30 days of the Insured’s scheduled arrival,” Travel Guard didn’t define the events surrounding Egypt’s regime change as terrorism.
“The events that took place in were quite frightening, and unforeseen,” says Ford. “After we filed a claim around the civil unrest and subsequent terrorist and riotous behavior, Travel Guard decided that this dangerous activity is no grounds to pay the claim.”