Maybe you’ve heard about Jason Puerner, or someone like him.
Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list. Read more “Travel blacklists: Turning tables on the industry”
No one would claim that any of the new travel-related laws scheduled to take effect in 2010 are game-changers for travelers. They’re relatively minor: a new credit card rule here, a new airport security policy there.
But what kind of law would really improve your travel experience next year?
Instead of asking readers for their opinions, as I do every week, I decided to hand the mike to the trade organizations in Washington that represent various parts of the travel industry. Specifically, I wanted to know which law they’d like to see passed in 2010 that they think would most benefit travelers.