Southwest canceled my flight! Where is my refund for my EarlyBird fees?

When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not. Read more “Southwest canceled my flight! Where is my refund for my EarlyBird fees?”

Can Southwest Airlines extend my ticket credit? I have cancer.

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
Read more “Can Southwest Airlines extend my ticket credit? I have cancer.”

Here’s why threatening Southwest Airlines with legal action won’t solve your problem

When Southwest Airlines cancels Cameron Rostron’s flight, it can’t be rescheduled for several days. So when she asks to be rerouted she assumes this will be a complimentary change. But it isn’t.  Now she wants to know why the airline has ignored all of her requests for a refund.  Read more “Here’s why threatening Southwest Airlines with legal action won’t solve your problem”

Taken from her Southwest flight to the hospital against her will — who pays?

Sue Burgess began to feel sick on a Southwest flight from Phoenix to Albuquerque. After a rough trip in which she filled several barf bags,  Southwest sent her to a hospital after the plane landed. It turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill. She wants to know who is going to pay this bill. Read more “Taken from her Southwest flight to the hospital against her will — who pays?”

Buy this! Here are your 2018 Readers’ Choice Award winners

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. Read more “Buy this! Here are your 2018 Readers’ Choice Award winners”

Should you tip your flight attendant?

Should you tip your flight attendant? For such a commonly asked question, the answer is anything but simple. Read more “Should you tip your flight attendant?”

Why you matter — and why I’m giving away Southwest Airlines tickets

We live in interesting times.
Read more “Why you matter — and why I’m giving away Southwest Airlines tickets”

I can’t use these Southwest Airlines vouchers — how about a refund?

Kristin Long can’t use her Southwest Airlines vouchers because of a permanent medical condition. Can she get a refund? Read more “I can’t use these Southwest Airlines vouchers — how about a refund?”

There’s something “odd” about this lost-luggage claim

Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
Read more “There’s something “odd” about this lost-luggage claim”