I had a chance to see the car rental of the future yesterday, and it’s a smart set of wheels.
The preview, which was part of the unveiling of Hertz’ upgraded location at San Diego International Airport, was meant to show off the first of several new facilities designed to bring you a “completely new” car rental experience.
The changes are impressive. Hertz is streamlining the rental process to prevent long wait times for rental vehicles with “virtual” kiosks that videoconference you with a representative in an Oklahoma City call center. It released a new app that send you shuttle wait times and is installing recharging stations and printing facilities for business travelers. Read more “What will your next rental car know about you? Everything”
The email from the Hotel Solamar in San Diego came as a “complete shock” to Barb Staigerwald on a recent Saturday morning. Her reservations for a convention in July had suddenly been canceled without explanation.
Try as hard as she may, she couldn’t get her room back.
“I got on the phone right away,” she says. “The first person, a reservation agent, had no idea why it was cancelled or what happened. She told me I’d have to wait until Monday to speak to an in-house agent at the hotel. I tried to explain that this couldn’t wait and that if I need a new hotel, I need to get on this ASAP, since most hotels for that week are booked up. I then asked for a manager who pretty much told me the same thing. ”