Hello, relaxation? Not with this Booking.com reservation

Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money? Read more “Hello, relaxation? Not with this Booking.com reservation”

I paid extra for my British Airways seat, but it didn’t recline

Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking. Read more “I paid extra for my British Airways seat, but it didn’t recline”

Why did I pay Swiss an extra $99 for a middle seat?

Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. Read more “Why did I pay Swiss an extra $99 for a middle seat?”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

Never mind, American Airlines — just send me a refund!

Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.

In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?

I’ll let you decide.
Read more “Never mind, American Airlines — just send me a refund!”

Expedia can’t find my airline’s phone number — can you help with a refund?

Maybe I should change the name of this feature to “Help Me Get a Refund, Chris!”

Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — a refund to which she is entitled.

Expedia says it can’t reach the airline.
Read more “Expedia can’t find my airline’s phone number — can you help with a refund?”

Is something wrong with Hotwire’s smoking filter?

When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that? And is it possible to get a refund?

Read more “Is something wrong with Hotwire’s smoking filter?”

Does she deserve a full refund for a hotel room she stayed in?

When the Glenmoriston Town House, in Inverness, Scotland, gave Andrea McEwen the keys to the wrong hotel room, her first thought wasn’t a full refund.
Read more “Does she deserve a full refund for a hotel room she stayed in?”

Hotels.com left me in Paris sans hotel

Iohan/Shutterstock
Iohan/Shutterstock
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?

Question: We made a reservation recently on Hotels.com for a hotel in Paris. When we arrived, the hotel informed us that they had canceled the reservation due to an issue with the credit card transaction. Apparently, not all U.S. credit cards are accepted in Europe, which we also learned when we tried to buy train tickets from a machine with the same credit card.

Our hotel told us that they had notified Hotels.com of the credit card issue and cancellation before our arrival. They even showed me a printout of the email. However, Hotels.com never notified us of the credit card problem, nor the cancellation. The hotel had only one night available, so we had to find another hotel at the last minute for the three remaining nights.

We called the Hotels.com number in France, and the agent stated that they had the cancellation in their system. But after speaking with several representatives, Hotels.com refused to put us in another hotel at the same rate.
Read more “Hotels.com left me in Paris sans hotel”