Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed? “This HTC phone doesn’t work — can you help me fix it?”
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? “Samsung won’t fix my ailing washing machine even though it’s under warranty”
Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? “Sears failed to fix my refrigerator — can I get a new one?”
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? “It’s mom vs. Frigidaire. Who will win?”
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. “This oven’s a dud. Why won’t KitchenAid fix it?”
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? “Two broken Heys bags, one broken promise”
Ralph Lagergren’s new Silverado makes a ticking noise on the highway. Why won’t Chevrolet fix it?
“A ticking sound on my Silverado – why won’t Chevy help?”
Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?
“Help! My dishwasher stopped working”
Andre Klass’s water heater is plagued by constant failures. Who’s responsible for this malfunctioning appliance, and can it be fixed?
“Help, my water heater is a lemon!”