This HTC phone doesn’t work — can you help me fix it?

Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed? Read more “This HTC phone doesn’t work — can you help me fix it?”

Samsung won’t fix my ailing washing machine even though it’s under warranty

Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? Read more “Samsung won’t fix my ailing washing machine even though it’s under warranty”

Sears failed to fix my refrigerator — can I get a new one?

Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? Read more “Sears failed to fix my refrigerator — can I get a new one?”

It’s mom vs. Frigidaire. Who will win?

Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? Read more “It’s mom vs. Frigidaire. Who will win?”

This oven’s a dud. Why won’t KitchenAid fix it?

Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. Read more “This oven’s a dud. Why won’t KitchenAid fix it?”

Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

A ticking sound on my Silverado – why won’t Chevy help?

Ralph Lagergren’s new Silverado makes a ticking noise on the highway. Why won’t Chevrolet fix it?
Read more “A ticking sound on my Silverado – why won’t Chevy help?”

Help! My dishwasher stopped working

Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?
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Help, my water heater is a lemon!

Andre Klass’s water heater is plagued by constant failures. Who’s responsible for this malfunctioning appliance, and can it be fixed?
Read more “Help, my water heater is a lemon!”