Dollar raised my rate from $105 to $431 — but why?

Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math. Read more “Dollar raised my rate from $105 to $431 — but why?”

Should United reimburse me for my rental car?

Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
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Seaweed on the shores — can I get a refund for my vacation rental deposit?

Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so and she thinks I should think so, too.

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A refund in process, but should we get involved?

Robert Lynch reserved a vacation rental that never materialized, and now he wants his money back. He deserves a full and immediate refund, and if he doesn’t get it, our fearless advocacy team will jump in to help him, of course.

But refunds take a while. The ability to make time move faster, or slower, is slightly above my paygrade. But eventually, he should get his money.

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What should I do about “mandatory” car rental insurance in Panama?

After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?
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Is car rental insurance a rip-off?

If you’ve rented a car, you probably know the look. It’s the one Bonnie Jones got when she picked up the keys to her rental car in Las Vegas recently.
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Nothing ‘E-Z’ about this $1,361 car rental repair bill

When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light. The cost: $1,166. But it’s not her fault. What should she do now?
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Help, my “free” car rental voucher doesn’t work at the airport

After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won’t be able to use the nonrefundable certificate for the rental. What now?
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“This is not what we had signed up for”

Anita Muldoon found what she thought would be the perfect vacation rental in Nice, France, through TripAdvisor Vacation Rentals. But she thought wrong.
Read more ““This is not what we had signed up for””