These anti-consumer laws should be repealed now

Some rules and regulations work as intended. Some don’t. Read more “These anti-consumer laws should be repealed now”

Will the rash of recent viral videos have a lasting impact on airline regulation?

It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on a flight at Burbank Bob Hope Airport. Read more “Will the rash of recent viral videos have a lasting impact on airline regulation?”

Donald Trump is making American consumers great again. Here’s how

Donald Trump is good for consumers. Read more “Donald Trump is making American consumers great again. Here’s how”

The best consumer-friendly travel regulations you’ve never heard of

If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act. Read more “The best consumer-friendly travel regulations you’ve never heard of”

Will new airline regulations help passengers — or hurt airlines?

At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few pages longer than Franz Kafka’s novella “The Metamorphosis.”
Read more “Will new airline regulations help passengers — or hurt airlines?”

Are new airline fee disclosure rules any good?

Search for a flight between Washington and Los Angeles on United.com and you’ll find a notice posted high above the fares saying, “Additional baggage charges may apply.”

On the Delta Air Lines site, a query for flights from Baltimore to Memphis yields a similar warning — albeit in slightly smaller type — that “there may be additional fees for your carry-on/checked baggage.”

And on USAirways.com, a check for flights between Philadelphia and Phoenix reveals a disclaimer at the top of the screen: “Does not include taxes and optional fees. Checked baggage fees may apply.”

None of this may look like a big deal to you, but it is. Because there’s big money at stake. The domestic airlines raked in $3.3 billion in luggage fees last year, an increase of more than half a billion dollars over 2009.
Read more “Are new airline fee disclosure rules any good?”