What do travelers really want this year?

To know what travelers want in 2015, just listen to what they said in 2014.
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What does “making it better for everyone” really mean?

It’s that time of year when everyone makes a resolution. Here’s ours.
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Your New Year’s resolution: Trust no one

Tom Wang/Shutterstock
Tom Wang/Shutterstock
With the irrational holiday shopping season now in your rear-view mirror, this is a good time to consider how you feel about the companies to which you’ve just given half your life savings.

Maybe you don’t trust them. Maybe you don’t believe anything their executives say.

Maybe that’s a good thing.

I was reminded of how little customers trust companies when I participated in a recent panel discussion at a public relations conference in Miami. The panel host, from the PR agency Edelman, had released a survey that suggested only 15 percent of American consumers trust the words that come from an executive’s mouth. Only half trust business as an institution.

Other polls, I was not surprised to learn, put the trust figures in the single digits.
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Happy New Year! So where are you going in 2013?

Here’s wishing you a very happy and adventure-filled 2013. We shot a little video of the Elliott family and our New Year’s travel wishes, and since our sites are undergoing some routine maintenance over the weekend, we wanted to share it with you now.
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TSA Watch: Looking back, this agency was its own worst enemy

Sometimes, the TSA can be its own worst enemy.

Consider what it said about itself last week, while other federal agencies were touting their 2011 accomplishments.
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Happy New Year — from all of us

And what a year it’s been.

Setting aside what happened in the travel industry and the recent unpleasantness with the Department of Homeland Security here’s how our 2009 went.
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