Maybe that Bluesmart luggage purchase wasn’t so smart after all

After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
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Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

How to win the war on wrinkled clothes

You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing. Read more “How to win the war on wrinkled clothes”

How to travel light — really light

It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them. Read more “How to travel light — really light”

Don’t get lost: 3 insider tips on how to keep your stuff when you fly

You’re probably feeling a sense of loss today.
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Airberlin lost my luggage and offered a voucher instead of reimbursing me

When Lawrence Kessler’s luggage is diverted to Vienna, he buys $48 worth of new clothes — a modest amount by European standards. Now his airline, Airberlin, refuses to cover those costs. Can it do that? Read more “Airberlin lost my luggage and offered a voucher instead of reimbursing me”

Should I have overlooked this delay on delayed luggage?

If you travel, you know that delays happen — especially when it comes to checked luggage. Whether you’re cruising, flying or taking the train, a delayed bag is almost inevitable at some point.

So is a lost bag, but let’s not go there today.
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Who’s responsible for this pilfered luggage?

Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.

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