How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

My seat upgrade disappeared, but Lufthansa kept my money

All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane. Read more “My seat upgrade disappeared, but Lufthansa kept my money”

“You are my last hope”

I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope,” how can I not at least try?
Read more ““You are my last hope””

If I’m too contagious to fly can I get a refund for my flight?

Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So why is Lufthansa keeping his money?
Read more “If I’m too contagious to fly can I get a refund for my flight?”

Should the babies in business class get priority bassinets?

Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from Washington to Frankfurt, the airline came up empty-handed. Now she wants a refund for the $1,000 extra she says she spent for the seat and the guarantee of the bassinet.
Read more “Should the babies in business class get priority bassinets?”

Can an airline break its own rules?

It’s true that airlines come up with some of the most absurd rules in the travel business. If you have any doubts, just ask your favorite travel agent to book a hidden city or back-to-back ticket.
Read more “Can an airline break its own rules?”

Lufthansa stranded my 16-year-old son in Detroit

Carolina Smith/Shutterstock
Carolina Smith/Shutterstock
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.

That nightmare came true for Gloria Castillo-Ibrahim and her 16-year-old son, Kareem Amir Gharib, recently. They’re inexperienced air travelers, but in a way, nothing could have prepared them for the trouble they experienced.

Castillo-Ibrahim wants me to help her fix this problem, but I’m not really sure if I can, or if I should. Your thoughts on this case would be helpful.

The problem began when Castillo-Ibrahim’s husband decided to surprise her son for Christmas by booking two roundtrip tickets from Cairo to Detroit on Lufthansa’s website.
Read more “Lufthansa stranded my 16-year-old son in Detroit”

How much does my airline owe me for a broken seat?

lufthansaElite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.

I typically have little sympathy for entitled crybabies who can’t lean all the way back, while the folks in economy class are wedged into their seats and can barely move. It’s particularly irritating when it turns out these platinum-plated complainers either didn’t pay for the ticket themselves, footing the bill with their employer’s money, or got to it by unethically “hacking” the system.

So when Andrew Buffen came to me with a problem with reclining seats on a Lufthansa codeshare flight from Chicago to Frankfurt, I almost reflexively sent it to the “case dismissed” file.
Read more “How much does my airline owe me for a broken seat?”

Did Lufthansa “steal” her laptop computer?

lufthansaStacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.

Before I get to her story, let me acknowledge that terms like “stealing” and “theft” can mean different things to people. We’ve seen that in several recent stories, and sometimes, we have to agree to disagree.

But Tappan stretches the definition of stealing, even for me.
Read more “Did Lufthansa “steal” her laptop computer?”