Why our loss is your gain

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.

But what if it’s a more, ahem, personal failure?

Read more “Why our loss is your gain”

Should I be writing about the Lush customer who fell off the IT wagon?

I don’t want to write about Annette Bricca for a long list of reasons.
Read more “Should I be writing about the Lush customer who fell off the IT wagon?”