Frank Toto and his wife have waited patiently for an American Airlines error to be fixed. Nothing has worked. Can my advocacy team help?

Will this American Airlines error ever get fixed?

Frank Toto and his wife have waited patiently for an American Airlines error to be fixed. They’ve politely approached the airline for help, they’ve appealed to their credit card, they’ve tried to let the system work.

Nothing has worked.

Now they’re coming to us. Can my advocates do any better?