The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
So when Lyon-Reiser was notified that her rental company would pocket her $500 security deposit for allegedly scratching a hardwood floor — damage she insists she did not do — it added insult to her injury.
Now, she wants me to help her get the deposit back, even though there are photos of the damage (above), which she says are inconclusive.
Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?
Question: I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.