When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?
Question: I recently read your story about how persistence pays and it inspired me to write to you about my problem with Delta and Hilton HHonors. I’m a gold member of HHonors, Hilton’s loyalty program, and have saved for many years to plan a trip to Paris. I have accrued 550,000 points, and wanted to redeem them for a flight.
I called Hilton and they suggested that I contact Delta to handle the transaction. I did. At the end of the transaction, I learned that I’d been reduced to 55,000 Delta miles.
“How did 550,000 Hilton points become 55,000 Delta miles? And can you undo it, please?”