Hey, what’s this disposition fee from Hyundai?

When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
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At hotels, ‘for your convenience’ rarely is

Look out — the hotel “convenience” wave is spreading.
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The surprise $70 “application” fee wasn’t so visionary

When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right? Read more “The surprise $70 “application” fee wasn’t so visionary”

Expedia promised me a full refund of my hotel fee. Then it went back on its word

Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word? Read more “Expedia promised me a full refund of my hotel fee. Then it went back on its word”

Offered a reward but ended up with a monthly “membership” fee

What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you. 
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There’s no smoke in my hotel room, so what’s this $250 charge?

When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke. Read more “There’s no smoke in my hotel room, so what’s this $250 charge?”

Another $72 in taxes for my hotel? But I thought we already paid!

When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees. Read more “Another $72 in taxes for my hotel? But I thought we already paid!”

Hit with an early termination fee from AT&T — and then some

Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
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The death of a customer doesn’t guarantee survivors a refund

Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
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