Banned but not forgotten — true stories from the Elliott blacklist

People often tell me that the favorite part of this site is the comments section. The posts are so polite, helpful and informative, they say. Read more “Banned but not forgotten — true stories from the Elliott blacklist”

Here’s a new customer service award you’ll actually use


You don’t have to click around too long online to find an award. They’re as common as pop-up ads — and often just as annoying. Most are self-congratulatory industry prizes that can’t be used as a reliable buying guide.
Read more “Here’s a new customer service award you’ll actually use”