Is this too much compensation? “This was some of worst service I’ve received in years”

Nathan Segal was certain his Alaska Airlines flight from San Jose del Cabo to Victoria, B.C., Canada, didn’t make a stop. He’d double-checked the itinerary when he booked it. The email said it was a “direct” flight.

He was wrong.

“It wasn’t until a few days later, when I went to upgrade my seat that I found out that my flight wasn’t direct after all, that it contained a stop in San Diego on the way to Seattle,” he says. “I was furious because I carefully checked the Alaska site to make sure that wasn’t the case.”

(For the record, there’s a difference between a “direct” and a “non-stop” flight. A direct flight is any flight between two points by an airline with no change in flight numbers, and it may include a stop. A non-stop flights is a direct flight without landing. Pretty tricky, huh?)
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