Nathan Segal was certain his Alaska Airlines flight from San Jose del Cabo to Victoria, B.C., Canada, didn’t make a stop. He’d double-checked the itinerary when he booked it. The email said it was a “direct” flight.
He was wrong.
“It wasn’t until a few days later, when I went to upgrade my seat that I found out that my flight wasn’t direct after all, that it contained a stop in San Diego on the way to Seattle,” he says. “I was furious because I carefully checked the Alaska site to make sure that wasn’t the case.”
(For the record, there’s a difference between a “direct” and a “non-stop” flight. A direct flight is any flight between two points by an airline with no change in flight numbers, and it may include a stop. A non-stop flights is a direct flight without landing. Pretty tricky, huh?)
“Is this too much compensation? “This was some of worst service I’ve received in years””