I heard from passengers who shared their own horror stories of abusive crewmembers. I heard from airline employees who confirmed the sorry state of airline service and tried to help me understand it. And I heard from a small group of apoplectic flight attendants who thought the best way to counter the well-documented problems was to kill the messenger. Read more “Ridiculous or not? When flight attendants attack”
I‘ve been weighing this case for several months, and still can’t decide what to do. Maybe you can help.
It comes to me by way of Jonathan Cook, who was a passenger on US Airways flight 1018 from Philadelphia and St. Thomas on Dec. 30, 2009. He represents a group of 80 passengers who were delayed almost a full day under mysterious circumstances. They want to be compensated by the airline, which insists it owes them nothing because it claims the entire delay was weather-related.