Think that free trip insurance is all you need? Think again

When Monique Tubb’s adult daughter injured herself while vacationing in Colorado, she canceled the rest of her trip. Tubb was confident that her UnitedPlus Explorer card’s free trip insurance would cover all the additional expenses.

It didn’t. And now Tubb wants to know why the insurance company hasn’t paid her full claim. Read more “Think that free trip insurance is all you need? Think again”

Didn’t buy a trip insurance policy? Chase might have you covered

Sheri Schmidt’s husband suffers a massive stroke before their nonrefundable flight to Brazil.  Unfortunately, she didn’t purchase a trip insurance policy. JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could her Chase credit card provide an answer to this problem? Read more “Didn’t buy a trip insurance policy? Chase might have you covered”

What you don’t know about billing cycles will blow your mind

Billing cycles can really mess with your head.

Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently. Read more “What you don’t know about billing cycles will blow your mind”

Warning: When buying a $4,000 mini pig, do not use your debit card

When Meghan Robinson bought a mini pig named Peaches, she was devastated when the piglet was deemed unhealthy, and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her. Read more “Warning: When buying a $4,000 mini pig, do not use your debit card”

Does your credit card offer enough travel insurance?

Is Dan Kriser overdoing it?

“I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?” Read more “Does your credit card offer enough travel insurance?”

Shorted $1,000 on his credit card dispute — should we help?

Kenneth Woo wants a refund. He deserves a refund.

But, how long should he wait? That’s a question we get almost every day here, and the answer is: It depends.
Read more “Shorted $1,000 on his credit card dispute — should we help?”

They flew first class for free and here’s how you can, too

A “free” first class upgrade is the Holy Grail of air travel. And Sam Huang did it with one of the most sought-after premium sections on the planet — an around-the-world flight in one of Emirates’ legendary First Class Suites.
Read more “They flew first class for free and here’s how you can, too”

Bonus! This Best Western Plus case just got solved by you

Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it. And guess what? Our fearless advocacy team did it.

Today’s report from the trenches is a problem solved through our forum — someone who came to us for help and got it, in real time.
Read more “Bonus! This Best Western Plus case just got solved by you”

Are credit cards with “no” foreign transaction fees still scammy?

If you’re a credit-card skeptic like I am, then maybe you’ve enjoyed your front row seat to the rise and apparent fall of foreign transaction fees — those pernicious little extras tacked on to your cross-border purchases just because credit card companies can.
Read more “Are credit cards with “no” foreign transaction fees still scammy?”