When Monique Tubb’s adult daughter injured herself while vacationing in Colorado, she canceled the rest of her trip. Tubb was confident that her UnitedPlus Explorer card’s free trip insurance would cover all the additional expenses.
It didn’t. And now Tubb wants to know why the insurance company hasn’t paid her full claim. Read more “Think that free trip insurance is all you need? Think again”
Billing cycles can really mess with your head.
Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently. Read more “What you don’t know about billing cycles will blow your mind”
When Meghan Robinson bought a mini pig named Peaches, she was devastated when the piglet was deemed unhealthy, and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her. Read more “Warning: When buying a $4,000 mini pig, do not use your debit card”
Is Dan Kriser overdoing it?
“I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?” Read more “Does your credit card offer enough travel insurance?”
Kenneth Woo wants a refund. He deserves a refund.
But, how long should he wait? That’s a question we get almost every day here, and the answer is: It depends.
Read more “Shorted $1,000 on his credit card dispute — should we help?”
A “free” first class upgrade is the Holy Grail of air travel. And Sam Huang did it with one of the most sought-after premium sections on the planet — an around-the-world flight in one of Emirates’ legendary First Class Suites.
Read more “They flew first class for free and here’s how you can, too”
Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it. And guess what? Our fearless advocacy team did it.
Today’s report from the trenches is a problem solved through our forum — someone who came to us for help and got it, in real time.
Read more “Bonus! This Best Western Plus case just got solved by you”
If you’re a credit-card skeptic like I am, then maybe you’ve enjoyed your front row seat to the rise and apparent fall of foreign transaction fees — those pernicious little extras tacked on to your cross-border purchases just because credit card companies can.
Read more “Are credit cards with “no” foreign transaction fees still scammy?”
Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate. How much should he pay for the new ticket?
Read more “AirTran declined my credit card and now I have to buy a new ticket”