How can I get a refund for a canceled vacation rental?

When Marilyn Harrett called off her Hawaii vacation this spring, she thought she could get a refund for a canceled vacation rental. After all, her state was locked down and so was the Aloha State. There was no way she’d be able to make it to her rental in Maui.

Oh, and one more thing: She had an email from the vacation rental company promising her a refund. Slam dunk, right?

Wrong.
Read more “How can I get a refund for a canceled vacation rental?”

This coronavirus cruise cancellation was a big $8,697 mistake!

Since the coronavirus started sinking the cruise industry, we’ve seen travelers make some pretty expensive cancellation mistakes. But Joan Kellert’s story is one of the worst. She lost nearly $9,000 when her travel agent canceled her upcoming cruise before any coronavirus cancellation waiver existed.

Now she wants her money back. But is that even a remote possibility?  Read more “This coronavirus cruise cancellation was a big $8,697 mistake!”

Do not let coronavirus panic make you cancel your trip right now

Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.

But for most of these travelers, the answer is simple. Do not cancel your future trip today. (Update/Reprint from March 23) Read more “Do not let coronavirus panic make you cancel your trip right now”

Can my guide cancel my trip to Italy and keep my money too?

When coronavirus started closing down Italy, Meryl Silver wondered if she would be forced to cancel her upcoming trip. She didn’t have to wait long for an answer. In early March, the private photographer who was hosting the workshop she was to attend, announced he was “rescheduling” the event. So why won’t he return her $1,200 deposit? Read more “Can my guide cancel my trip to Italy and keep my money too?”

Here are the answers to the top coronavirus travel questions

Do you need a comprehensive guide to help you handle all of your coronavirus travel questions? No worries, the Elliott Advocacy team has you covered.

During the past month, our team has been busy advocating cases like never before — 24 hours a day. Here are the answers to the most frequently asked coronavirus travel questions we’ve received. Read more “Here are the answers to the top coronavirus travel questions”

We’re back in the USA after our coronavirus lockdown. This is what happened to us

My family got stuck in France during the coronavirus lockdown. It happened in slow motion. First, the museums closed. Then, about two weeks later, they shuttered the cafés and restaurants. And a week after that, authorities blocked access to the beach. Read more “We’re back in the USA after our coronavirus lockdown. This is what happened to us”

Coronavirus fears: What you need to know about canceling your vacation

Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back?
Read more “Coronavirus fears: What you need to know about canceling your vacation”

This is what happens when your airline convinces you to cancel your flight over coronavirus

If an airline convinces you to cancel your flight during the coronavirus pandemic, can you still get a refund? That’s what Lon Allan is asking today.

In March, Allan was sitting at home, minding his own business when an email from United Airlines arrived. At first blush, it seemed the airline had concern for Allan’s possible need to cancel his upcoming flight over coronavirus. But scratch the surface, and the motivation behind this email becomes crystal clear. Unfortunately, Allan didn’t recognize the friendly overture wasn’t all it seemed until it was too late.

Now Allan wants help retrieving the $8,631 he paid for the flight that United Airlines convinced him to cancel.

But is that possible?  (update) Read more “This is what happens when your airline convinces you to cancel your flight over coronavirus”

Is coronavirus an excuse for this missing refund?

Frank Rabusin filed a complaint with Schneider Electric back in October. His claim was approved and the company promised him a $240 check. Now, months later, the refund is still missing and the company is giving him a coronavirus excuse.

Can we find out what’s going on here? Read more “Is coronavirus an excuse for this missing refund?”