Why “free” is not really free

Everything you see here is free.

The consumer advocacy service we provide every day? It costs you nothing. The painstakingly researched stories with expert advice? Nada. The meticulously maintained company contact database? It’s free, too. Read more “Why “free” is not really free”

These American Airlines executive contacts helped him get a voucher

If there’s one part of this site that’s magic, it’s our executive contacts. Just ask Edward Jackson, who was en route on a mission trip from Baltimore to Rio Negro, Brazil, when we cast a spell that helped him recover an American Airlines voucher. Read more “These American Airlines executive contacts helped him get a voucher”

AT&T claims I returned a shattered phone, but I didn’t

Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable? Read more “AT&T claims I returned a shattered phone, but I didn’t”

You’ll never believe what happened this week

I can hardly believe it myself.

Normally, the first week of the year is slow — really slow. But not 2018. It makes me wonder if something is amiss. I’ll tell you about that in a second.
Read more “You’ll never believe what happened this week”

A personal invitation to join the Inner Circle now

The consumer advocacy you see on this site may be free, but it’s not cheap.

Everything you see is funded by individual supporters like you. And if it weren’t for the cases we resolve and cover here every day — your cases — this would be just another navel-gazing complaint blog.

My advocacy team and I are beyond grateful for your support. It’s more important than ever. Read more “A personal invitation to join the Inner Circle now”

It’s been an incredible year for consumer advocacy. Here are a few numbers that’ll blow you away.

It’s been an incredible year for consumer advocacy. Beyond what anyone could have imagined.

My advocacy team and I are shocked by this year’s numbers — but in a good way. We’ve welcomed more visitors to the site, come to the aid of more readers, and had more help from you, our valued supporters.

In short, it’s been the best year ever. Read more “It’s been an incredible year for consumer advocacy. Here are a few numbers that’ll blow you away.”

What does the Wild Thing really mean?

This is the Wild Thing.

It’s a fun, practical luggage ID made by our friends at Pomchies right here in my home state of Arizona. I’ve given away this frilly fabric accessory, called a Pom ID, to supporters of my website for the last few years.
Read more “What does the Wild Thing really mean?”

You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies. Read more “You’ve never heard of these people, but they’ve changed the way you fly”

This is your last chance

This is it.

If you’ve been waiting for the right moment to join the fundraiser for my consumer advocacy site, today’s the day.
Read more “This is your last chance”