Turkish Airlines made him miss his flight. Then it lost his bag

After a series of mishaps, including a missed flight, Anupam Shovakar wants the airline to step up and make things right. So will Turkish Airlines pay his claim? Read more “Turkish Airlines made him miss his flight. Then it lost his bag”

Insider tips on how to file a travel insurance claim

If you’re reading this, chances are something horrible has happened while you’re on vacation — a health scare, a disruption, even an unexpected death.

Maybe you’ve phoned your travel insurance company and the wheels are now in motion for a claim. And you’re wondering: What now? Read more “Insider tips on how to file a travel insurance claim”

5 things you must do before you file your travel insurance claim

Peter Kuhmerker was set for the vacation of a lifetime — a nine-day Ireland tour from Dublin to Killarney booked through Great Value Vacations. As a precaution, he even purchased a “cancel for any reason” travel insurance policy through the company. Read more “5 things you must do before you file your travel insurance claim”

Travel insurance no-nos: 5 things you should never, ever do when you’re filing a claim

When it comes to travel insurance, details matter. Just ask Shannon Carr. Read more “Travel insurance no-nos: 5 things you should never, ever do when you’re filing a claim”

The hive mind probes TSA luggage claims data, and here’s what it finds


At the end of yesterday’s post about TSA damage claims for luggage, I invited readers to review the raw data released by the agency. And you did.

Special thanks to Jeffrey Harper and Charles Owen for downloading and dissecting the data. I’ve distilled the numbers further (note: I’m no math whiz, but I consulted my better half, who has an MBA and takes full responsibility for the graphs in this post).

As you can see in the above graph, the agency is settling far fewer claims as a percentage of overall claims. This graph doesn’t include claims that are still being processed, were canceled or are being litigated. They’re based on raw numbers released under the Freedom of Information Act.

This is pretty revealing. The agency has paid out far less, on average, as time has progressed. It follows the same trend line as total payouts, which I highlighted yesterday.
Read more “The hive mind probes TSA luggage claims data, and here’s what it finds”

Maybe the TSA is damaging less of our luggage

Then again, maybe not.

Before I get into the substance of this post, let me acknowledge a few of my biases. Although the Transportation Security Administration has never damaged my checked baggage — because I don’t check my baggage, probably — they did kinda ruin my last New Years Day.

And Kari just had an unpleasant run-in with a TSA agent in Honolulu yesterday. Seems one of the kids hadn’t finished their water on the flight from Atlanta. Instead of allowing her to dump the half-ounce of water or drink it, she was forced to throw the entire aluminium bottle ($3.50 at Wal Mart) away.

She was at the end of her rope after 10 hours on a plane. I’m taking, nail-spittin’, fire-breathin’ furious. I thought she was going to get herself arrested. She didn’t, thank goodness,
Read more “Maybe the TSA is damaging less of our luggage”