Does insurance cover my frequent flier miles?

After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States from Australia. But now his insurance company is balking at a refund. What can he do to replace the miles?
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Is this car rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?
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Is Enterprise trying to “scam” her for damage she didn’t do?

Cases like Amanda Chambers’ are never easy.
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Travelers feel the pressure to act now

No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans ended up with several long, deep scratches on the screen that made it unwatchable. And if they do, they’re not talking.
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A mostly true fish story with a truly unfortunate ending

Shutterstock
Shutterstock
Michael Patterson’s fish story is true. At least that what he says.

Somewhere between Orlando and San Jose, Costa Rica, Spirit Airlines lost a fiberglass fish mount in his checked bag that belonged to his late father. That is a fact.

(Oh I know, some of you have already sniffed, “Spirit!” But give ’em a chance, will you?)

It is also true that he had all the documentation showing the fish was worth about $4,000, he says.

Further, it’s true that he submitted a claim to Spirit as soon as it went missing, in accordance with the airline’s policies. And that Spirit left him — sorry for the pun — hanging for several months without processing his claim.
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Did she wait too long to file a damage claim?

fast carQuestion: I recently rented a car from Budget in Ontario, Calif. When I returned the vehicle, a representative claimed that I scraped the bottom of the front bumper on the passenger side of the car.

I did not cause this damage and told him I wanted to dispute the claim. He gave me a form to complete and told me not to do anything — including notifying my insurance company — until I heard back from Budget.

I received a letter from Budget in February, stating that I would be held responsible for the damage. I immediately notified my credit card insurance company, through which my rental was covered.

To make a long story short, my credit card company is denying the claim because it was filed on the 46th day after the incident, even though I filed the claim the same day that I was notified I was being held responsible.
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Kicked off my cruise for getting sick

carnival ecstasyQuestion: We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains. I couldn’t walk, and felt as if I was going to pass out.

My husband immediately took me to the medical doctor on board. He performed an ultrasound and I asked for something for the pain. All of a sudden he said you need to get off the ship because you have a kidney infection. Within two minutes we had three Carnival employees rushing us to get our bags and they escorted us off the ship.

All the while, I could barely walk. One of the employees told me not to worry, that I could cruise at a “later date.” Everything happened so fast. I was never given a choice of whether to stay on board or not.
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I rented a damaged car from Dollar — why should I have to pay?

accidentQuestion: I’m having a problem with Dollar Rent A Car. When I picked up my car at Southwest Florida International Airport, they did not inspect the car with me, but told me to just go “pick one out.”

The car had some minor paint damage on the rear bumper, but a sticker was attached indicating that the damage was previously identified, so I didn’t give it any further thought. Prior to leaving for the airport on my return trip, I walked around the car to make sure that there was no damage to the vehicle. There was none.

When I returned the car to Dollar at the airport, the guy didn’t bother to inspect the car, so I pointed out the sticker and damage on the rear bumper, and he said, “Yeah that’s previous damage.”
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Payless denies car rental damage appeal, but did this driver give in too soon?

Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.
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