Air travel is full of surprises, some good, many not.
Steven Allen says he got a bad one recently when he called to change a United Airlines ticket from San Francisco to Puerto Vallarta, Mexico. To move his return date from Oct. 25 to Oct. 27, the airline wanted him to pay another $300, nearly half the $686 airfare. Read more “Are airline fees being fairly disclosed?”
Here’s a question everyone should be asking after last week’s stunning verdict against Andrea Abbott, the Nashville mother who tried to stop TSA agents from patting down her teenage daughter: Where do travelers turn when they have a legitimate grievance against the agency charged with protecting America’s transportation systems? Read more “Is this the only way to change the TSA?”
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based carrier known for its risque ads and creative extras.
When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she’d paid an extra $19 for trip interruption insurance on her US Airways tickets.
And this is one of those times when I’m happy to say that the insurance came through for her. US Airways charged her a $125 change fee and a fare difference to fly back to Philadelphia a few days after her originally-scheduled flight, plus a $25 fee for making the change by phone, and her insurance picked up the tab.
“They were great and paid the $325 promptly after I returned home,” she says.