I can’t make it to my cruise on time — how about a refund?

Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?
Read more “I can’t make it to my cruise on time — how about a refund?”

Can I write a happy ending to this Celebrity horror story?

Oleksandr/Shutterstock
Oleksandr/Shutterstock
If they gave an award for the longest complaint letter, then Cornelia Stumpf’s missive to Celebrity Cruises would definitely be a leading candidate.

At 3,661 words, it is an epic-length tale of a vacation gone wrong — a tale to which Stumpf would like me to help her write a happy ending.

Today, I’m moving my Tuesday feature “Can This Trip Be Saved” to Monday, and there’s no better case to start it off with than Stumpf’s.

To her credit, she didn’t bury the lede.
Read more “Can I write a happy ending to this Celebrity horror story?”

My cruise ship broke down and left me high and dry

Ritu Manoj Jethani / Shutterstock.com
Ritu Manoj Jethani / Shutterstock.com
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.

Well, one of them was Kauffman’s.

Cruise lines like Celebrity have a customer-service protocol that they follow in the event of a cancellation. While these standards address almost every vacation, there is no one-size-fits-all fix. Someone inevitably feels they’ve been short-changed, and that’s why Kauffman contacted me.
Read more “My cruise ship broke down and left me high and dry”

They want a full refund from Celebration — but do they deserve it?

The Radisson Grand Lucayan Beach & Golf Resort looks like the ideal place for a four-night land portion of a cruise vacation — at least it did to Martin Lambert when he booked a Celebration cruise to the Bahamas recently.
Read more “They want a full refund from Celebration — but do they deserve it?”

Am I being scammed by Celebrity Cruises?

Did the Summit just scam this passenger? / Photo by mag 3737 - FlickrDarryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.

Even Celebrity, it seems, sides with them, to a point: It’s offered $200 vouchers for what happened to them. Is that enough?
Read more “Am I being scammed by Celebrity Cruises?”

Did I forget to mention I was born in Canada?

Harry Kopy has a secret.

You can’t tell by looking at him, or even by talking to him, but if spend a little time with him, you’ll know that although he’s a U.S. citizen, he was born in Canada.

OK, maybe it’s not a secret — but it was an important detail when he booked his recent Celebrity cruise to Jamaica and the Cayman Islands.
Read more “Did I forget to mention I was born in Canada?”