When it’s time to take your business elsewhere, here’s the right way to exit

Can we talk about the end? It’s that moment when you say, “That’s it. I’m taking my business elsewhere.” And you mean it. Read more “When it’s time to take your business elsewhere, here’s the right way to exit”

A dream trip ends early when her London flight is canceled

When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket? Read more “A dream trip ends early when her London flight is canceled”

Hey Expedia, where’s our airline ticket refund?

When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why? Read more “Hey Expedia, where’s our airline ticket refund?”

If they didn’t tell me about this $200 change fee, do I still have to pay it?

A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
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Seaweed on the shores — can I get a refund for my vacation rental deposit?

Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so and she thinks I should think so, too.

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When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’

I love it when a company beats me to it.

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Is Vacasa’s cancellation policy fair?

All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute and then canceled shortly thereafter — easy come, easy go. So why not refund her $459?

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Help! I can’t make my cruise because of a hurricane

Aren’t you glad you’re not on a cruise?Question: We booked a cruise to Alaska on Norwegian Cruise Line last summer. NCL notified us that we would be sailing a day after our scheduled departure because they had to fix a propeller on the ship. This meant that the ship would not be stopping in Juneau for an originally scheduled excursion.

Then we had to cancel the cruise because of a hurricane that made it impossible to fly. All the airlines canceled their flights and we had no way of reaching Seattle. We had purchased a travel insurance policy through the cruise line.

Our airline gave us a full refund on our tickets, but NCL said we were only entitled to a 75 percent insurance credit that could be used for a future cruise. That isn’t in line with what other cruise lines did. For example, Princess offered a 75 percent credit through for passengers who had insurance and an additional 25 percent credit that could be used for a future cruise.
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Charged an extra $400 for a vacation I can’t take

Yoga mats, reinterpreted. / Photo by christianyves – Flickr Creative Commons
Question: I recently booked a retreat to Costa Rica through a yoga studio in New York. Just before I was supposed to leave, I was admitted to the emergency room and had to cancel my trip.
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