A Booking.com promotion that was too good to be true!

Kelly Thomas receives an email announcing a hard-to-believe Booking.com promotion. It says that during her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true? Read more “A Booking.com promotion that was too good to be true!”

Hotels offer perks if you book direct. But should you?

Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.

But should you? Read more “Hotels offer perks if you book direct. But should you?”

Hello, relaxation? Not with this Booking.com reservation

Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money? Read more “Hello, relaxation? Not with this Booking.com reservation”

A little bed problem on my Booking.com reservation

Dorothy Dittmar reserves a room in Paris with two twin beds. But then the hotel backs out of the deal. Does she deserve a refund?
Read more “A little bed problem on my Booking.com reservation”

I canceled my hotel but was charged anyway

Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and the hotel are telling him the charges are legit. But are they?
Read more “I canceled my hotel but was charged anyway”

This “historic” stay was an epic disaster

Somchi/Shutterstock
Somchi/Shutterstock
The historic Rathbone Mansion offers an “authentic” New Orleans experience, with its antebellum architecture and “warm” Southern hospitality. But it was a little too authentic for Cori Maldonado, who reserved his rooms through Bookit.com.

“Our room was strewn with debris, insects and rodents,” he says. “My partner and I were forced to leave the property and check in elsewhere after management refused to move us.”

A hotel representative scoffed at the guests, chiding them because, “Two grown men could not kill a few bugs.”

Then again, isn’t that what you hire exterminators to do?
Read more “This “historic” stay was an epic disaster”