Charter will pay my early termination fee, but how do I prove I have one?

When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help? Read more “Charter will pay my early termination fee, but how do I prove I have one?”

AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”

New ways to avoid surprise subscription TV bills

When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise.
Read more “New ways to avoid surprise subscription TV bills”

Hotels love this new bill. Guests? Not so much.

The hotel industry is celebrating a big win after the recent introduction of the Stop Online Booking Scams Act of 2016 in the Senate.

Read more “Hotels love this new bill. Guests? Not so much.”

Comcast “lies” about customer’s cable bill — can you help him fix it?

Comcast.

The mere mention of the company is enough to make you want to click away. It’s been called America’s worst company.

But don’t click away, because David Bookbinder needs your help right now and we’re kinda stuck.

Here’s Bookbinder’s case from our forums. As a reminder, this is a live, unedited case that can change at a moment’s notice.
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I terminated my cell phone service, but where’s my credit?

Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair?
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Sprint doubled my tablet bill – what should I do?

Why are Boris Kontsevich’s Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company tries to “fix” his problem.
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Why are we being charged an extra $277 for our rental car?

After returning from their Hawaiian vacation, Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis. Can this bill be fixed?
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Are cruise lines doing enough to protect their passengers?

Pat Busovicki’s Eastern Caribbean cruise on the Carnival Dream almost ended in a nightmare.
Read more “Are cruise lines doing enough to protect their passengers?”