I returned my AT&T phone, so why am I still being charged?

Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? Read more “I returned my AT&T phone, so why am I still being charged?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”

AT&T claims I returned a shattered phone, but I didn’t

Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable? Read more “AT&T claims I returned a shattered phone, but I didn’t”

If my AT&T account is closed, why are they sending me another bill?

After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything? Read more “If my AT&T account is closed, why are they sending me another bill?”

Buy this! Here are your 2018 Readers’ Choice Award winners

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. Read more “Buy this! Here are your 2018 Readers’ Choice Award winners”

Charter will pay my early termination fee, but how do I prove I have one?

When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help? Read more “Charter will pay my early termination fee, but how do I prove I have one?”

If AT&T fails and no one is around to hear it, does it make a sound?

If a company promises a discount, but there’s no record of it, did it really happen? Read more “If AT&T fails and no one is around to hear it, does it make a sound?”

I thought we had a deal, AT&T. So where is my credit?

Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? Read more “I thought we had a deal, AT&T. So where is my credit?”