In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa. “United Airlines put me on another airline! Can I refuse?”
If an airline convinces you to cancel your flight during the coronavirus pandemic, can you still get a refund? That’s what Lon Allan is asking today.
In March, Allan was sitting at home, minding his own business when an email from United Airlines arrived. At first blush, it seemed the airline had concern for Allan’s possible need to cancel his upcoming flight over coronavirus. But scratch the surface, and the motivation behind this email becomes crystal clear. Unfortunately, Allan didn’t recognize the friendly overture wasn’t all it seemed until it was too late.
Now Allan wants help retrieving the $8,631 he paid for the flight that United Airlines convinced him to cancel.
But is that possible? (update) “This is what happens when your airline convinces you to cancel your flight over coronavirus”