Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400? “American Airlines told me the fare was $169. Then it charged me $1069”
If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
Rosemarie Dagostino thinks so. She recently ran into problems on her recent flight on Frontier airlines from Chicago to San Francisco. “If your flight is canceled, is your airline obligated to get you to your destination?”
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? “Alitalia promised to cover my lost luggage, but the check never arrived”
After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? “Why won’t Air Canada let me fly home?”
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? “What is the value of a Spirit Airlines voucher if I can never use it?”
What if they pulled the plug on this site?
What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
“What if they pulled the plug on this site?”
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do? “It’s been six months — where’s my refund, American Airlines?”
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? “Persistence pays off for this Aer Lingus delay”
Although Shelley Jones’ complaint is common, I’ve never heard it from someone like her.
Her problem: She’s done with airline “codesharing” — a marketing arrangement in which an airline places its designator code on a flight operated by another airline, and sells tickets for that flight. She’s seen too many passengers pull up to the wrong terminal because they thought they were flying on one carrier when, in fact, they were booked on another. “Why airline codesharing must die”