Is this the most embarrassing hotel experience ever?

Elisa Boyd says she’s just endured the most embarrassing hotel experience of her life. The story begins with two friends on a relaxing desert getaway. But it ends with a mortifying accusation by W Hotel employees and a giant post-stay credit card charge.

Now Boyd wants to know if the Elliott Advocacy team can clear her name and get her money returned. Can we do it? (This article was originally published in Sept 2019) Read more “Is this the most embarrassing hotel experience ever?”

Is my coronavirus emergency flight refundable?

Next time the president suspends travel to Europe, Tobias Gunzinger won’t book a ticket back to the States — at least not right away. But Gunzinger, who bought a pricey walk-up fare from Sofia, Bulgaria, to Anchorage in March, is not alone. Other travelers did the same thing, and they want to know: Is their coronavirus emergency flight refundable? Read more “Is my coronavirus emergency flight refundable?”

Yes, United Airlines owes you a refund if it cancels part of your flight!

When United Airlines cancels part of Brian Ostenso’s flight to Australia, he quickly responds with a request for a refund. But then, just as swiftly, the airline sends him a $6,824 future flight credit for the entire trip.

Ostenso doesn’t want a future flight credit. He wants a refund for the entire flight that United Airlines canceled. And he wants the Elliott Advocacy team to help him get it. But can we? Read more “Yes, United Airlines owes you a refund if it cancels part of your flight!”

We lost our house in a fire, so why is AT&T sending us a phone bill?

If your house burns down, do you still have to pay your AT&T phone bill? That’s the question that John Valentine wants to be answered after his in-laws lost their home in a massive wildfire. The elderly couple keeps getting a phone bill from AT&T. But there’s no phone service. Do they still have to pay? Read more “We lost our house in a fire, so why is AT&T sending us a phone bill?”

Can my guide cancel my trip to Italy and keep my money too?

When coronavirus started closing down Italy, Meryl Silver wondered if she would be forced to cancel her upcoming trip. She didn’t have to wait long for an answer. In early March, the private photographer who was hosting the workshop she was to attend, announced he was “rescheduling” the event. So why won’t he return her $1,200 deposit? Read more “Can my guide cancel my trip to Italy and keep my money too?”