How long does it take to get a refund during the pandemic?

Patty Eggen is upset — and she wants to know if she’s being too patient. She booked an Alaska cruise this summer and canceled it months ago. Her cruise fare refund from Norwegian arrived in early July. But her airfare refund from Alaska Airlines is still missing in action. And she’s wondering: How long does it take to get a refund during the pandemic? Read more “How long does it take to get a refund during the pandemic?”

How can you avoid a bad hotel room?

What can you do to avoid being assigned a bad hotel room?

For Michael Rewers, he knows that he increases his chances of avoiding a bad hotel room by staying away from “free stay” vouchers – and at least one four-star hotel.

Rewers, who frequently travels as a sales rep for a European energy company, recently tried to redeem a hotel coupon for a weekend at an upscale hotel in Warsaw. “Big mistake,” he recalls. Read more “How can you avoid a bad hotel room?”

Can Delta just ignore a refund request like this?

Delta Air Lines significantly changed Patrick Worrell’s upcoming flight and then ignored every refund request he made. Worrell intended to make a visit to the United States from Mexico in July. But the coronavirus made him rethink those plans and he doesn’t want to travel at all now.

With the date of the unwanted modified flight rapidly approaching, Worrell is asking the Elliott Advocacy team to intervene. Can we find anyone at Delta Air Lines who won’t ignore his refund request? Read more “Can Delta just ignore a refund request like this?”

This is how an expired tourist visa took her on a nightmare trip

If you land in a foreign country with an expired tourist visa, you’ll likely experience the same type of nightmare trip Sarita Charan recently experienced.

She flew halfway around the world to India before anyone noticed that she only had an expired e-visa in her passport. But moments after Charan stepped off the long flight, immigration agents noticed — and they ordered her to return home immediately.

Now Charan is asking the Elliott Advocacy team to hold Air Canada responsible for the entire debacle. She figures the airline owes her about $10,000 for allowing her to fly with the expired tourist visa. Is she right? (reprint) Read more “This is how an expired tourist visa took her on a nightmare trip”

If the host tells you to leave, shouldn’t you get a refund?

When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund? (reprint/Nov. 2019) Read more “If the host tells you to leave, shouldn’t you get a refund?”

My prepaid debit card was drained by a skimmer at the gas station!

Even if the coronavirus is currently restricting your travel plans, you’re still likely at risk of encountering an ATM or gas pump debit or credit card skimmer this summer. And if you use a prepaid debit card, you might find Sylvia Powers’ experience with a skimmer of particular interest. She swiped her American Express Bluebird card at the pumps of her local gas station, and a skimming device secretly recorded her information. Then, thieves duplicated the prepaid debit card and quickly began draining Powers’ funds.

Powers assumed American Express would protect her against this fraud. She assumed wrong. (Reprint – updated -July 2020) Read more “My prepaid debit card was drained by a skimmer at the gas station!”

I gave up my seat on the flight! Where is the $2,400 refund?

What if you give up your seat on your flight and the airline doesn’t pay what it promises you?

That’s what happened to John Keohen. Lufthansa lured him off a recent flight with a promise of a $2,400 refund. Keohen gave up his seat — and then Lufthansa gave him nothing. (We’re taking a short holiday break this week — this is a popular story from Sept 2019) Read more “I gave up my seat on the flight! Where is the $2,400 refund?”

This passport mistake will ruin your vacation every time

Trevor Seamon made a devastating passport mistake over the holidays, and it ruined his family’s dream vacation. In all the preparation for the journey to Italy, he neglected to check the validity of their passports. That error led the Seamons to arrive at the airport with passports expiring within 90 days — invalid for travel. Denied boarding, they missed their eagerly anticipated trip and ended up right back home at the end of the day.

Seamon believes Air France is responsible for this passport mistake, and he wants our team to negotiate a refund. But is the airline responsible for the family’s ruined vacation? (Reprint – Jan. 2020) Read more “This passport mistake will ruin your vacation every time”