Wall Street Journal Customer Service Contacts

The Wall Street Journal is an American, English-language international daily newspaper which focuses on news as it relates to the business world. The WSJ, also available in Asian and European editions, is published by Dow Jones & Company, a division of News Corp.

Wall Street Journal Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Monday – Friday: 7am to 10pm ET
Saturday: 7am to 5pm ET

What you need to know about Wall Street Journal

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Wall Street Journal

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Wall Street Journal mailing address

1211 Avenue of the Americas
New York, NY 10036
https://www.wsj.com/

Wall Street Journal social media channels

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Wall Street Journal executive customer service contacts

Primary Contact
Thom San Filippo
Vice President, Customer Service
1211 Avenue of the Americas
New York, NY 10036
[email protected]

Secondary Contact
Suzi Watford
Executive Vice President
1211 Avenue of the Americas
New York, NY 10036
[email protected]

Matt Murray
Editor in Chief
1211 Avenue of the Americas
New York, NY 10036
[email protected]

Chief Executive
Almar Latour
Chief Executive Officer and Publisher
1211 Avenue of the Americas
New York, NY 10036
[email protected]

How to get professional help with your Wall Street Journal problem

If you need help with Wall Street Journal, you can contact our advocacy team or just click the "Get Help" button.

Get Help