Volvo Cars of North America is headquartered in Rockleigh, N.J, and is a subsidiary of Volvo Car Corporation (VCC), or Volvo Personvagnar AB, a Swedish automobile manufacturer headquartered in Gothenburg, Sweden. VCC is in turn owned by Zhejiang Geely Holding Group (ZGHG) of China.
Volvo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Volvo
We receive a fair amount of complaints about Volvo. Here’s one where the company missed ‘n scratch on the roof.
How to resolve a problem with Volvo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Volvo mailing address
Customer Care Center
1 Volvo Drive
PO Box 914
https://www.volvo.com/home.html
Volvo social media channels
Volvo executive customer service contacts
Primary Contact
Bill Casey
Head of Call Center Operations and Global Solutions at Volvo Car USA
Customer Care Center
1 Volvo Drive
PO Box 914
Rockleigh, NJ 07647
[email protected]
Secondary Contact
Scott Doering
Vice President, Customer Service USA/North America
Customer Care Center
1 Volvo Drive
PO Box 914
Rockleigh, NJ 07647
[email protected]
Chief Executive
Anders Gustafsson
Anders Gustafsson Head of the Volvo Car Group Americas and President and CEO of Volvo Car USA
Customer Care Center
1 Volvo Drive
PO Box 914
Rockleigh, NJ 07647
[email protected]
How to get professional help with your Volvo problem
If you need help with Volvo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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