Virgin Australia Customer Service Contacts

Virgin Australia is part of the Virgin Group that was founded by Richard Branson in 2000.  In 2011, the brand Virgin Australia was launched. In September, 2020, it was purchased by Bain Capital.

How to reach a person at Virgin Australia

Customer Service: (855) 253 8021

Toll Free: (866) 810-7162

International: +61 7 3295 2296

Virgin Australia Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Virgin Australia

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Australia

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Virgin Australia’s mailing address

56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
https://www.virginaustralia.com/us/en/

Virgin Australia’s social media channels

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Virgin Australia’s executive customer service contacts

Complaints and Compliments Form

Primary Contact
Danielle Keighery
Chief Experience Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]

Secondary Contact
Stuart Aggs
Chief Operations Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]

Rob Sharp
Group Executive Virgin Australia Airlines
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]

Sharp is responsible for Virgin Australia Airlines including Inflight Experience, Ground Experience, Network Operations and Operations Services, Flight Operations, Engineering & Maintenance, Safety, Pricing, Network, Scheduling & Yield, Sales & Distribution, Alliances & Product and Business Transformation.

Chief Executive
Paul Scurrah
Managing Director and Chief Executive Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]

How to get professional help with your Virgin Australia problem

If you need help with Virgin Australia, you can contact our advocacy team or just click the "Get Help" button.

Get Help